scottish power are thief's WARNING

jlpike

If anyone has left scottish power recently I would strongly urge you to check your online accounts to see if they still have your money.

I left them in October and after hundreds of calls mails apologies they still have my money 7 months later. I had a small refund on my gas but still have £200 on my elec. They even carried on taking my direct debit even though I was massively in credit.

It is now with the Ombudsman.

It gets worse. I'm at my mums as they were with Scottish Power too. Asked them if they had a discount. Oh yes was the reply. I checked by logging on to thier account and not only have they kept some of their money since leaving sept 2014 they decided to take some more in feb 2015.

THEY ARE OAP's and would not have a clue. They should be ashamed.

That is 2 out of 2 people how many others have this issue and unless you check your account online you would never know, you would assume the cheque you had was it not just the gas.

Advice -make sure you register an official complaint and get a complaint no as early as possible the Ombudsman can't do anything until it has been 8 weeks.

spiro

One thing to bear in mind that it is your new supplier who initiates the process and provides the reading. If this doesn't happen it can delay the old supplier issuing the final bill and therefore any refund.

lisyloo

I am having issues with Scottish power also and probably going to the ombudsman because they give no response to my complaint.
I believe they are out of time to bill me because of their incompetence.

jlpike

spiro wrote: »

One thing to bear in mind that it is your new supplier who initiates the process and provides the reading. If this doesn't happen it can delay the old supplier issuing the final bill and therefore any refund.

Indeed I they tried to hide behind this at first last year but they finally admitted they have had the readings since October. I had a refund for gas in December which still took too long but not elec. My elec account is still open and my parents is the same.

I have read they have system problems and when I contacted Ombudsman I got the impression I was one of many but I can't help think its a ploy to keep people's money.

I had someone leave me a message apologising saying it was fixed I would have a cheque in 10 days and £20 for my trouble. That was nearly 7 weeks ago Still nothing.

I just wonder how many other people are in the same position or maybe don't even know they are still owed money. I wonder in my parents case if they would ever have got it back If I had not checked.

Next step will be small claims court just because I changed energy supplier.

I am not quick to complain but there is something very wrong with this company...

jlpike

I'm quite frankly staggered by thier incompetence. All you need to do is google scottish power billing and the national press and forum posts on here and others are full of people with the same problems. I'm not particularly prone to getting annoyed with things like this but they need closing down. Regulators are worthless.