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Energy

Archives for April 2015

Can I take my flatmate to court over not paying bills?
I currently live with my boyfriend and a flatmate in a shared accomodation. The tenancy agreement states that we have to split the bills and that payments have to be made. He currently owes us over £800 for bills and has just recently handed in his months notice to our landlord. I am doubtful he will give us the money…
Scottish Power / out of the blue
Hi everyone, I left scottish power 11 months ago after my monthly DD was increasing dramatically from £104 per month to £220 per month in the space of 3 months... I paid almost £1200 in under 3 months of bills, to bring me to credit... as soon as i was in Credit I left and have been with British Gas ever since paying no…
Contact details for Scottish Power complaints team?
Does anyone know any way of contacting the Scottish Power complaints department? I raised a complaint on 9th April and according to their complaints handling process someone should have contacted me within 2 weeks and provided me with an update and their contact details. I've heard absolutely nothing from them. When I…
Scottish Power overcharging & incompetence problem
Before asking for advice I'd better sum up my issues with Scottish Power 1) Switched over them last year in June for their "Oniline fixed price Energy July 2015 Offer". Based on my annual usage they estimated a monthly Direct Debit would of £125 would cover it all, and they started taking payments each month from…
Energy for Business
Hi I have to change energy suppliers for my business , which company would everyone recommend and is it possible to get cash back on business energy?
Voltage problem
I've been burning through halogen transformers and strip light fittings faster than I would have expected. I've checked my mains voltage and it between 253 and 255 volts for a significant proportion of the time. Ideally, I'd like this lowered a bit. What is the procedure for getting this sorted? Is the DPF the first port…
Should I share my energy switch cashback?
I recently moved into a flat with friends and have been put in charge of the energy bills. I decided to switch supplier since we were paying more than we needed to and as part of the switch I've received £30 cashback. We pay equally for the energy so I feel we should share all the benefits, but at the same time I put in…
Energy switching dillema
I am over 65 and receive yearly government winter fuel payment towards electricity costs. This is currently paid directly to EDF with whom I get my electricity. I dont have gas I've been recommended to change to first utility or isupply energy and a number of others I know the grant is only given for certain companies so…
NPower Problems (IGT)
Does anybody know if NPower is having problems in transfering Gas customers who are on IGT (GTC Pipeline). I have been trying since March and my IGT has not received any request from them?
Utility warehouse - what do people know about it ?
Hello, one of my colleagues today showed me a booklet from utility warehouse .he has heat & power from them apparently they're very cheap.his bill was sent every month & was around £23 mark. So how does this work ? and does it work well? If a deals too good it probably is though which had awarded it some award last year…
Scottish Power chasing payment for Prepayment meter
Hi, Since moving out of our old house last June i have been chased by Scottish Power for a final payment on a Prepayment Gas meter. Unfortunately when we left the property i never took a final reading for that meter. When i received the original bill i queried it because, as i understood it, we could only use what we had…
Spiolt for choice quality of life
Hi every one, what are your views on the following statement.. Since the privatization of our utility's and the ever chase of a better deal, not for getting simplicity of standing orders instead of direct debits which are taken from your account when some one else says, so losing control of your account. Is your quality of…
Cavity Wall Insulation: British Gas say No :(
Im a bit upset and a little angry. We moved into our house in July and noticed the house didnt have cavity wall insulation (well couldnt see the drill pattern). We didnt qualify on benefits so went to British Gas. A few weeks later an assessor came out, we told him we were having a small extension on side of the house for…
Npower epic miscalculation - E10 - my meter is too 'complex'!
Hi all, A little over a month ago I was thrilled to receive an unexplained 13 page pile of recalculated statements for my Npower Economy 10 electricity, going back to February 2013. There was no accompanying letter, just a cheerful final figure at the end telling me I could pay a lump sum now and they would duly put my DD…
Small business electricity tariff
So i'm a part of a small park home site, our energy tariff at the end of the 3year fixed rate and is going on to a variable. So it is time to change. I wasn't around when the energy tariff was arranged and because of that we are paying quite a high price IMO, as well as being on an economy7 tariff which we shouldn't be on…
Co-Operative Energy Online Account Portal
I am considering switching from E-On to Co-Operative Energy (yes I realise there are currently some issues surrounding a switch) but I was wondering what the Online Account Portal is like compared to E-On's. What tools do Co-Op have? Are the meter reading submissions working? Can you change the monthly direct debit amount…
N Power final bill
N Power - Left them on 08/02/2015 asked five times for the final bill received statement yesterday showing on 26/03/15 final bill £34,830.76 next day bill reversed then final bill on 27/03/15 showed £35,338.74 then next day bill reversed for a Terraced house then dated 22/04/15 PDF Bill Credit £796.00. So last night phoned…
Firsty utility
Hi Has anyone else had any issues with them? I switched to FU from EDF and the switch date ended up being the middle of March. After the switch FU then tell me my account is different to the norm - not sure why. Economy 7 meter maybe? I cant submit metre readings online - I cant access old bills and when they finally…
New tarrif scottish power
When my recent deal ran out 31st March I was offered what looked like a good deal to stay with Scottish Power it was £800 per year and a monthly payment of £66. Already, after putting reading in they have upped my payment to £89 per month. They had all my records re usage. I am a single person and during the time it has…
Why do energy companies need our current supplier?
Try and get a quote and they always want to know who you are currently with "to provide a comparison". Excuse me, but I didn't spend years in education to need a telesales bod to work out a bit of simple maths on my own bill. It strikes me that the real problem with energy comparison is our docile willingness to let them…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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