New tarrif scottish power

Marie_Williams

When my recent deal ran out 31st March I was offered what looked like a good deal to stay with Scottish Power it was £800 per year and a monthly payment of £66. Already, after putting reading in they have upped my payment to £89 per month. They had all my records re usage. I am a single person and during the time it has gone up I have been away from home with most things off for over 10 days. Was this a con trick to get me to stay with them?

JJ_Egan

It was never £800 a year only an estimate of possible consumption .

Reads as you have used more or estimates do not tally .
You have your meter readings to check consumption ???

Cardew

What was the new tariff you were offered? Not their August 2018 fix I hope?


https://forums.moneysavingexpert.com/discussion/5229249

Marie_Williams

They had a 12 month record of my previous usage and it hasn't changed, in fact could be less as I have been away quite a bit.


The tariff is until April 2016. There are no penalties if I leave. What annoys me the DD used to be set over the year so that you built up an amount for the heavy winter bills. That seems to have gone now. Every time I key in my readings the DD is immediately raised or, as it was last year, lowered.

polymaff

Marie_Williams wrote: »

They had a 12 month record of my previous usage and it hasn't changed, in fact could be less as I have been away quite a bit.


The tariff is until April 2016. There are no penalties if I leave. What annoys me the DD used to be set over the year so that you built up an amount for the heavy winter bills. That seems to have gone now. Every time I key in my readings the DD is immediately raised or, as it was last year, lowered.

Their web-site DD-setting process seems to be completely random. When they illustrate how an internal tariff shift would change your current situation the DD figure they supply changes as soon as you click accept. I've never found their comparative annual estimates for the new and the old tariff to be wrong though, and you can use Martin's CEC site to confirm the annual saving. As for the DD, I'm resigned to having to phone them up and argue the DD down - or on the last occasion, UP - to a reasonable figure.

Recently, I've been changing tariffs regularly (like you, onto the latest SP ~13 month fix), whenever the new tariff indicates that I'll save. That has brought my optimum DD figure down from about £180 to £140. It hasn't stopped them from indicating that my monthly DD would be - on one occasion £87 (I wish!) or - on another occasion - an eye-watering £4,316 per month

RavingMad

SP's tariffs have been getting cheaper until the April 2016 tariff came out. I've just seen the May tariff on uswitch and it's marginally cheaper than March 2016, so you may find it cheaper than your current choice.

macman

The figure that matters is the annual cost, not what your DD is initially set at.
It appears that your consumption has increased, which you can easily check from your bills and readings, rather than guessing that you've used less having been away.

polymaff

RavingMad wrote: »

SP's tariffs have been getting cheaper until the April 2016 tariff came out. I've just seen the May tariff on uswitch and it's marginally cheaper than March 2016, so you may find it cheaper than your current choice.

I guess that it depends on your usage and region, but for me it would be £5 a month more, according to CEC. Caveat Emptor

Pincher

When you initiate an online switch, within Scottish Power, the estimate is usually wide of the mark.


They also keeping changing the monthly DD amount every time I submit readings.


If you want to change the way they do things, good luck.


I was with E.On, which only did a review once a year, and sent me a letter saying so. Wonderful service, for about £200 more a year. You have a choice.

kellcomuk

I don't care how 'cheap' their tariffs might seem anymore. Dealing with them has been a nightmare (overcharged, no online access to online account, CS over phone not helpful and no call backs for complaints etc).

Would rather pay a bit more for a service I can access and CS that actually does provide customer service.

Cannot switch until the current mess is sorted, but as soon as I can I will.