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Npower !
Today we received a letter from NPower informing us they had made a mistake and miscalculated our bill.Due to this mistake they hadn't taken any payment from us for some 4 months and they now want to debt the full amount from our account (£2440) in 10 days. I contacted them and made them aware this would not happen. They…
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Switch to Green Star Energy or stick with npower fixed rate?
I have been on fixed or capped rates with various companies for years and always been quids in, especially when energy price rocketed a few years ago. It was a bit of a shock when one particular fixed rate ended and the next one was based on the new, higher rates, but I had made considerable savings. I switched to npower…
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Eon credit refund.
I got a letter today from Eon saying that they are refunding my £250 credit and keeping my DD at its current level of £100. That means that my Eon account is at zero.and my next DD of £100 will start my account off at £100. Yet they say that my next years usage will be £1600 meaning my DD should be about £134 a month. This…
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Anyone heard of foamseal?
hi guys, I got a leaflet from a company called foamseal...they do cavity wall insulation. Has anyone heard of this company? The reason I ask is because we'd like to get our house insulated, but because we have hard-to-treat walls, made out of random sandstone, most will not do it. It is a mid-terraced, built 1900, in west…
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Which power company?
Hi, We're moving to a house that happens to have solar panels. The previous owner has told us that it means we'll get free electricity during the day and that excess is sold on...with us picking up our electricity from a traditional power company when it's dark. Any thoughts on which power provider we use? Presumably that…
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Scottish Power 8 week wait for refund
I have moved to Flow Energy as I can save over £400 per year. SP rang me and said they could match FE but I refused to stay with them . My online account says I have to wait eight weeks for a refund and they advise not cancelling the DD as they will be unable to refund my bank account and will have to send a cheque. I…
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lights left on
hi there all. I came downstairs this morning to see that I had left the halogen lights in the dinning room on all night 1030pm to 6.30am. I am so so worried that our electricity bill is now going to be huge. I am so stupid. Will it have cost us a fortune??
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what is using my electricity?
Hoping someone can help!! I live in a rented property and have electric only. last September I had an electric bill to say we were £50 in credit yippee. then in November we had a bill to say we were £600 in arrears and my payments would be £210 per month! I have struggled paying this and since febuary we have not used any…
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Scottish Power - Warm Home Scheme Discount 2014/15 where are you?!
Hi It's that time of year again when the WHS applications usually come up, only, Scottish Power haven't released any details yet. Gets later every year for no reason although there must be a reason! I did contact them and was told it 'might' be open in September and to keep an eye out for it but no more indefinite than…
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£2400 dual fuel bill from NPOWER - can this be right??
Hi, I'm hoping somebody can tell me if this sounds right. After not having received a bill for 16 months, I looked online at my NPOWER account this morning to see a duel bill debit for £2397.00. I rang them and asked for what period this bill was for and was told February 2013 - June 2014. I explained that they couldn't…
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When will we be getting a break
Surely energy cant always be sky high its gotta come down sometime
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Changing Energy Suppliers...
Hi Just moved to a new address and signed up to british gas, seem to be paying a lot, went on uswitch and seen some much better deals (should of done this in the first place) Question: can i switch energy suppliers as often as i want? there seem to be deals all over for cashback etc Thanks!
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British Gas - Large Bill
Earlier in the year I had a smart meter installed, up until this point my bills were estimated for a long period and I then received a bill of over £1000 which I queried to ensure it was correct. They then told me the final meter readings were incorrect and they would send me a correct bill in the next 10 days, I asked…
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Green deals - just how do they work
I've read the info on the new Green Deals and have to admit I am confused. I would like to replace my very old boiler and very old double glazing. Obviously these both have energy saving implications too. Now if I can get some sort of contribution from the govt at the same time then I would be delighted as I was going to…
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Changing from prepayment to credit meter
had a online chat discussion with southern electric as I want to get my electric meter changed to credit meter so I can save money. They told me it would cost me 52.00 to change it. I said some suppliers don't charge and felt it was wrong of them to want me to pay when i had been with them many years. they also claim they…
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Solar or overpay Mortgage
I've £10,000 to spare. Better to reduce mortgage or install solar?
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no standing charge (gas)
Could someone please advise if any utility company has a 'no standing charge' tarriff? the house is unoccupied probably till early next year BG states they must charge 26p per day unless the meter is removed, but would prefer to have the meter fitted so in winter have the option of the heating on if the temperture drops…
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npower billing chaos - will someone please answer me?
That's it, I have had enough of npower. I want out, but can't until they bill me properly. Copy of the email I sent to them this morning and also to [EMAIL="paul.massara@rwenpower.com"]paul.massara@rwenpower.com[/EMAIL], as I'm at my wits end: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad:…
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EDF fixed term just ended. Worth switching ?
I have been pretty happy with EDF the last few years. Thie online service and phone customer service has been very good. However, their new fixed term offer works out at £50 more than First Utility/Extra Energy which one has appaling customer service and the other is very new with no reviews as yet. The next option that…
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Sainsbury's Energy (British Gas) misselling
Saw this last night in one of the papers http://www.telegraph.co.uk/finance/newsbysector/energy/10939426/British-Gas-and-Sainsburys-Energy-embroiled-in-mis-selling-scandal.html "The issue reportedly relates to inaccurate estimates given to customers who signed up for tariffs between February 2011 and March 2013"
