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Scottish Power 8 week wait for refund

annie42
annie42 Posts: 215 Forumite
Part of the Furniture 100 Posts Combo Breaker
in Energy
I have moved to Flow Energy as I can save over £400 per year. SP rang me and said they could match FE but I refused to stay with them . My online account says I have to wait eight weeks for a refund and they advise not cancelling the DD as they will be unable to refund my bank account and will have to send a cheque. I think eight weeks is outrageous. I thought as members of the billing code they had to adhere to their rules and refund within twenty eight days?

Comments

  • bondy01
    bondy01 Posts: 400 Forumite
    That is appalling. When I switched from edf to extraenergy I was £80+ in credit. I cancelled my DD and was refunded (like others) within a week. Is there a SP rep on here that could comment on why the massive differences?
  • matelodave
    matelodave Posts: 9,263 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    It took me 10 weeks, five snotty e-mails and an official complaint before I got my £120 back off SP late last yaer
    Never under estimate the power of stupid people in large numbers
  • firefox1956
    firefox1956 Posts: 1,548 Forumite
    I got my refund from SP within the 28 days.
    I did cancel my DD to prevent them taking any more money 'accidentally'
    I still got my refund into the bank account.
    I think they must keep your bank details by the look of it.
    HTH
This discussion has been closed.
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