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Annoying Energy Company Rant!
Wow just want to let off some steam and tell people another way energy companies are making money from us unaware customers! It all started off with moving house end of April and I was one of those people (admittedly it was my own fault for not reading the contract properly) who got duped into signed for a new energy…
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Trying to estimate bills?
Hi, Me and my partner (plus baby on the way) are just about to move into a small 2 bedroom terraced house in Bromley. I am just trying to get an idea of what the monthly bills are likely to be, can anyone help? I know it depends on a lot of things so I cant rely on these estimates but Im just trying to get an idea! Gas: ?…
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Which energy type is currently the most cost-effective for cooking ?
Hi, Not sure if this is the right forum for this query or even if this site can help ? We are refitting our kitchen, but before I can choose a cooker, I need to decide which energy type is currently the most cost-effective for cooking ? ...and then the best type of cooker. So I would appreciate anyone's help. Info: We're…
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Eon taken money after 10 Months
Hello Eon today have taken £510 from my bank account. I moved from them in October at which point I was told I'd receive a final bill but never heard anything. Today they have taken £510 from my bank account without any warning. I didn't even realise the DD was still in place. Can anyone give me some advice for when I call…
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Npower free boiler trepidation
Hi all Just wanted some advice from anyone who has had one fitted. I contacted Npower last month on behalf of my parents. We've had the EPC and survey (via help-link) and are now waiting for our installation next week (we haven't heard from Npower after the survey) The surveyor said that he recommended a new boiler but…
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Npower complaint..... I need advise please
Hi I have been with Npower since Jan this year from when i purchased my new flat, i have never had problems with energy providers before but for some reason Npower seem to be taking up so much of my time in call time and is causing me a huge amount of stress. I have had two missed appointments by Npower to which i was…
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Switching Energy, and FIT payments
I presently use British Gas for my Electricity and for my Gas supplies. I also use them for my Solar FIT payments. If I switch to another energy supplier for my electricity and gas supplies, do I stay with British gas for my FIT payments or must I move that to the new supplier ? Soddem
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Really poor OVO meter reading requests and customer service
Shouldn't meter readings be quick and easy, no mucking about, get it out of the way? Well, OVO don't feel the same, they see meter reading email requests as a way to buddy up to their customers (in a false and confusing way - see the email below). Problem is what if their customers don't speak English very well? or, are…
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MSE News: Competition watchdog to probe big six energy companies
Ofgem has today announced it's referring the energy market for a full competition investigation - the first of its kind ... Read the full story: Competition watchdog to probe big six energy companies Click reply below to discuss. If you haven’t already, join the forum to reply. If you aren’t sure how it all works, read our…
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Scottish Power Ongoing Problems
Hi, just looking for advice on this one. I have had problems with Scottish Power for several weeks now, not being able to provide me with accurate bills and my online account showing the wrong balance. Due to the above i changed supplier. EDF started to supply my electricity from the 11th June and Gas from the 17th June. I…
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How long to change your mind ??
I recently moved house and stayed with Npower ,they emailed me a new contract and gave me 14 days to cancel if needed, I always thought it was 28 days ,am I wrong ??
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What compensation should I ask for?
My energy company have finally billed me after 13 months of having no gas account set up. After admitting their faults with this complaint they have applied the back billing policy but have also admitted that they shouldn't have advised me NOT to make payments as they have been the whole way through and are asking me what…
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New EDF Blue + Price Promise February 2016
Any August 2015 tariff customers switch to new February 2016 tariff for exactly the same unit rates !! For me August 2015 is : Elec - Unit rate: 11.460p per kWh Standing charge: £65.70/yr Gas - Unit rate: 3.556p per kWh Standing charge: £91.25/yr February 2016 - Elec - Unit rate: 11.460p per kWh Standing charge: £65.70/yr…
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Scottish Power Online Rep - Please Help!
I hope the Scottish Power MSE rep is about today. I have made a complaint to Scottish Power re a problem with my account. SP contacted me on one occasion but voicemail was really bad and I couldn't understand it so didn't know who to call back. SP have now closed the complaint without speaking to me and without resolving…
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Free boiler complications
I rent privately and when my annual gas inspection was done the boiler was deemed inefficient (it is pretty ancient) as I am on benefits (dad stood guarantor and has walking on water credit) the letting agency got in touch about a free boiler. A guy came to do an assessment and checked my paperwork (I had ready what I'd…
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When to time a switch? Help
Hi please help, my contract with isupply electricity has the date of the 12th August, however they didn't start my fixed contract until the 15th September. As there is often a delay in switching and I want to check out the best deal now, when can I actually start the process? Bearing in mind the switch won't happen for at…
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NPower 'bill ready' emails not arriving.
Anyone else not getting emails when their online bill is ready. Last two bills Sept 2013 and June 2014 we've not been notified. I just spoke to the NPower email people who refuse to accept their system isn't working and that my email provider must be blocking them. Strange as the contact address they use for the…
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Monitoring an NPower account closure
Seeing all the Npower disaster stories on here, maybe I should keep some good records of my switchover process. I switched from Npower to First Utility on 11th June. My most recent Npower bill was dated 24th April, with a debit balance of £91.27, which was followed by a DD payment of £105 on 10th May. Thus the account was…
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Tenant did gas fraud and british gax took my meter
Hi, I need advice. I had a tenant in the property who apparently tempered with meter and was stealing gas. British gas found out and took the meter off my property. I tried to report tenant to police, police said it was domestic issue, we can't help. Now British gas want £1000 to re-install the meter. tenant moved out as…
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Leaving the National Grid
I may soon be in a position to leave the national grid. I run my own business and will shortly have a diesel generator capable of supping all my electrical needs at a fraction of the cost. Combined with red diesel and cooking oil from my fryers my monthly spend should be around £150 - £200 instead of the £2500+ BG are…
