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Silly me - stayed with Npower - should I have gone to Eon
My parents are in their mid 80's. Due to the ever increasing energy costs they minimise on their gas and electric use and I recently found them shivering in the cold. I sat down with my father and compared his energy bills with mine. His per unit costs were very much greater than mine. I'm with Eon and he was with Npower…
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Prepayment meter
I've moved into anew property and the meter is in credit ,can I use it
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Electric meter
I moved into a new property 2 months now,I noticed the prepayment meter was in credit, I registered to supplier as new tennant and just mentioned the meter was in credit and they said nothing. Christmas Eve I had a phone call from supplier asking why I had not purchase any credit for meter and I told them there was credit…
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Scottish Power no bills or account details
I set up a new account with Scottish Power in October, they've taken the DD payments monthly since but I haven't received any bills, no welcome pack, no account number or anything and when I tried to register it said I was already registered. I requested to reset my password, but no email has been received and when I…
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Best cost effective way to use electric storage heaters
Hiya, We are due to move into first house next month and it has electric storage heaters, I no on economy 7 electric use is cheaper overnight but how does this work with storage heaters and will they successfully heat a whole house? It's rented to can't do anything about them. Sxx
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Advice Needed Please on Room Thermostats (I've overgoogled again)?
Hi everyone! We've just moved house and are coming across a lot of things to do :( The fact that we're on a standard tariff with British Gas until Scottish Power transfer us (if they ever reply to us, it's been weeks) is making me conscious of how we are using the heating. We have an old style boiler, which has a Horstmann…
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Bereavement, Empty house, Tariff?
Hi, Following a bereavement this year I'm responsible for a house that is empty. It will be empty for at least an other year. Has someone got any advice on what electricity tariff would be best suited for this house? The house doesn't have gas. On the CEC "Please estimate your electricity consumption level" drop down menu…
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Southern Electric "General Domestic" tariff
Hi, I'm hoping to us the CEC to help me decide what energy company/tariff I will switch to. I've only got electricity with Southern Electric. My bill states that my tariff is "General Domestic". I can't find this tariff on the CEC "Tell us the name of your current elec deal" drop down menu. Should I select the "standard"…
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Who doesn't charge standing charge?
I have a renovation property - empty obviously not using much power - had it with BG with a standing charge - just found out the standing charge has been increased - means I will be paying £90 each for Gas and Elec a year -£180! I only used 70 kWh elec and 373kwh gas in the last 6 months! Last year I did use quite a bit in…
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Economy7 + Scottish Power Abuse
Warning to Economy7 users on Scottish Power, please check your meter readings and billing! I have a recurring problem with Scottish Power where, for reasons unknown, they keep switch my Day & Night meter readings around, causing me to be charged too much. This issue has been ongoing for a considerable amount of time, but…
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Scottish power reclaiming over £4000 for putting us on wrong tariff
Hi all MSE's, It has come to our attention after being with Scottish power as a small business for over 5 years, we have been under charged for 5 years and now they would like to reclaim a years worth back to the value of over £4000. I should say that they have written to us to tell us that we had been put on the wrong…
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First Utility new customers beware of atrocious service
With all the rush to join First Utility, watch out for their customer service. It is atrocious. They don't seem to bother with any pretense of customer service. You'll get chased with all their computer generated stuff, but there is no human contact at all, afaict. I have been waiting over a month for a reply to an email…
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npower complaint... havent collected payment in nearly a yr
Will try to cut long story short! Been with npower 7 yr. Previously had problems with them when they didnt set up direct debits... Due to system error and kept putting me on a quarterly bill 4 times... Getting me into debt. That finally got paid off. Just in october i rang to give new bank details. And they informed me…
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scottish power won't take any money/faulty account - where do I stand ??
What would you do...we moved into our house at the end of October and we immediately contacted the gas/electric supplier of the property (scottish power) to say we'd moved in/inform them to change our names on the bill etc and set up monthly £100 direct debit payment for duel fuel as we were (initially) happy to stay with…
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Gas Fire Condemned - Broken Decorative Coal
Hi all, grateful for any advice on this one. British Gas have condemned my Mum's gas fire because the strip of decorative coals that sits at the front of it are broken in two. They still fit perfectly and along with all the other decorative coals fit losely onto ceramic prongs. The BG engineer told my Mum it was a 'new…
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Cheapest supplier?
Hi Does anyone know who is currently the cheapest Gas and Electric supplier? We use £38 per month on Gas and the same on Electric with Scottish Power but we are extremely annoyed with their customer service. We pay by DD and manage our account online and always give readings each month. We pay £76 per month DD If they are…
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Cost of using Gas
Hi, I am trying to reduce the amount I am paying for my gas. Basically a large amount of my budget goes to the gas, regularly running into emergency credit on the meter. It has got to the stage that I rarely use my heating or hot water, but the majority of the spend goes to the pilot light, which uses about a pound a day…
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Power cut
Hope someone can help. During the windy weather on Monday evening, our electricity went off due to a power line going down. We've spent Christmas Eve, Christmas Day and Boxing Day with no power and despite numerous phone calls to UK Power Network, nobody seems to know anything or be able to help. I saw an engineer from UPN…
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nPower new online registration
I've been trying to sign up with nPower for an online account, to give meter readings, check balances etc. But the registration process repeatedly fails - it doesn't seem to like my account number as sent in the "we're starting to supply you" email. I haven't had a first paper bill yet though. Perhaps that is a…
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Co-op withdraws Fixed March 2015 tariff
The Co-op's Fixed March 2015 tariff has been withdrawn and replaced with a Fixed July 2015 tariff. Standing charges are unchanged at £73.00 pa (monthly DD) but unit rates have gone up by an average of around 3.5%.