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Gas Fire Condemned - Broken Decorative Coal

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Hi all, grateful for any advice on this one.

British Gas have condemned my Mum's gas fire because the strip of decorative coals that sits at the front of it are broken in two. They still fit perfectly and along with all the other decorative coals fit losely onto ceramic prongs. The BG engineer told my Mum it was a 'new rule due to carbon monoxide risk' but couldn't elaborate any further. She's had it serviced every year since it was installed with no problems.

Now obviously no one wants to take risks with carbon monoxide but does anyone know if this is right? I'm certainly no gas engineer but I'm a bit puzzled as to how such a thing could increase the risk of carbon monoxide poisoning.

Thanks
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