scottish power won't take any money/faulty account - where do I stand ??

minx_2001

What would you do...we moved into our house at the end of October and we immediately contacted the gas/electric supplier of the property (scottish power) to say we'd moved in/inform them to change our names on the bill etc and set up monthly £100 direct debit payment for duel fuel as we were (initially) happy to stay with them. after a 2-3 weeks we'd heard absolutely nothing, no welcome pack, no account number, so I logged on using the email and password I'd set up on the phone the initial day I rang them and no account was showing linked to our address so I called them one Saturday (their phone line was down) and instead emailed with no reply - well an automated one that never got followed up. after a month living in the house we noticed no money had been taken from our joint account so call them again and they couldn't find our account so we emailed customer services too. I did get a reply this time saying there's an error on the account and it will be sorted - that was dated nov 29th. It's been two months now, we've called and emailed various times let alone tried to submit meter readings. We have no idea what our account number is and scottish power still haven't set up the monthly direct debit yet to take any money from our account. I think swapping providers is the only option we have left at this point!? (scottish power can go whistle for their £50 cancellation fee or whatever it is) fingers crossed they can't trace our account and we walk away owing them nothing, worst that happens they bill us £200 for the two months we have lived here. Don't know what else to do, given up trying to contact them and I don't want them, in six months time, to call us with a £600 bill!?!?!? The other thing is if the shoe was on the other foot and we owed them money they'd be sending us ratty letters and also I don't want to be blacklisted for something that isn't my fault; we've never missed a single payment for anything and think we've for above and beyond trying to contact them!?

Bluebirdman_of_Alcathays

minx_2001 wrote: »

What would you do...we moved into our house at the end of October and we immediately contacted the gas/electric supplier of the property (scottish power) to say we'd moved in/inform them to change our names on the bill etc and set up monthly £100 direct debit payment for duel fuel as we were (initially) happy to stay with them. after a 2-3 weeks we'd heard absolutely nothing, no welcome pack, no account number, so I logged on using the email and password I'd set up on the phone the initial day I rang them and no account was showing linked to our address so I called them one Saturday (their phone line was down) and instead emailed with no reply - well an automated one that never got followed up. after a month living in the house we noticed no money had been taken from our joint account so call them again and they couldn't find our account so we emailed customer services too. I did get a reply this time saying there's an error on the account and it will be sorted - that was dated nov 29th. It's been two months now, we've called and emailed various times let alone tried to submit meter readings. We have no idea what our account number is and scottish power still haven't set up the monthly direct debit yet to take any money from our account. I think swapping providers is the only option we have left at this point!? (scottish power can go whistle for their £50 cancellation fee or whatever it is) fingers crossed they can't trace our account and we walk away owing them nothing, worst that happens they bill us £200 for the two months we have lived here. Don't know what else to do, given up trying to contact them and I don't want them, in six months time, to call us with a £600 bill!?!?!? The other thing is if the shoe was on the other foot and we owed them money they'd be sending us ratty letters and also I don't want to be blacklisted for something that isn't my fault; we've never missed a single payment for anything and think we've for above and beyond trying to contact them!?

If you've used the energy, you'll have to pay for it, change of supplier or not.

You say if the shoe was on the other foot. What foot? It sounds like you don't know who owes who money here.

minx_2001

It's nice to see you took the time to read this properly; clearly we know we owe money to scottish power but after two months and several dozen calls and emails we have made no progress and got nowhere. I'm sure if we'd been racking the usage up and we hadn't paid them for months they'd be demanding money/payment from us, I am unhappy and frustrated with their p*ss poor customer service and thought I'd get some construction replies, not sarcastic idiotic replies

Andy_WSM

minx_2001 wrote: »

It's nice to see you took the time to read this properly; clearly we know we owe money to scottish power but after two months and several dozen calls and emails we have made no progress and got nowhere. I'm sure if we'd been racking the usage up and we hadn't paid them for months they'd be demanding money/payment from us, I am unhappy and frustrated with their p*ss poor customer service and thought I'd get some construction replies, not sarcastic idiotic replies

Realistically, all you can do is put about £100 a month aside until you get a bill, so you are in a position to pay it. All the energy companies have their various flaws and they all seem to have bad moments, particularly around billing and at the moment, particularly nPower - so if you're going to try and change suppliers (likely won't happen as Scottish Power need to approve the move) then don't move to nPower for your own sanity's sake!

Just keep putting money aside for now.