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Business Utility Broker Comparison
Hi, I'm new, so I'm sorry if this is the wrong place to post this. I run a small business in Newark that uses a considerable amount of gas, and every renewal I get call from a ton brokers advising me of my contract situation and all claiming that they are the cheapest. Also I do some of my own calls to brokers too and then…
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Npower - bad customer service, share here.
Hi All, Just want to share my bad experience with Npower and hope you will share yours as well. In November 2012 I requested a switch to Npower, they switched the electricity within 2 months, although messed up the opening meter readings twice! It has been almost 9 month, but my Gas account is still not open (I have a…
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First utility final bill problems
Hello all I joined this company in sept/oct last year, then when they announced price hike I switched away from them which became final on 31st of may. Firstly they claimed that they didn't receive my final readings, so having kept them, I gave them over the phone, then requested a paper bill. I have had several phone…
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New Homeowner - Prepayment Electricity Meter in Debt
Hi. New poster here. I’ve finally got around to registering on this site,after finding that the best advice on any financial queries typed into search engines always seemed to come from this place. Anyway I was hoping for a bit of help on the following query. My partner and I have very recently purchased our first property…
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Scottish Power - Help with bill please
My husband & I have been with Scottish Power since we moved into the house on 11/09/2012 (account in our name from 10/09/2012). Unfortunately we weren't able to save anything towards the electric/gas bill (duel fuel a/c) and ended up being £322.74 debit. Being sensible I phoned Scottish Power and told them that although we…
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Not allowed access to meters
I'm just wondering what the situation with this is. A while ago I lived in a block of flats where all the utility meters were held in a locked plant room. There was no resident access to this room, under any circumstances for "health and safety" and "security" reasons. If I wanted a reading, I could leave a note for the…
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Is it still worth getting free Solar Panels fitted?
A few of years ago before the FITS subsidy was cut I contacted a couple of companies to see if I could get solar panels fitted. I gave them my postcode via their websites so they could make their checks. Unfortunately they concluded my roof was not south facing enough so I thought fair enough and thought no more of it.…
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How long does Cheap Energy Club take?
I switched from separate NPower quarterly payments to Dual Fuel Direct Debits using the Cheap Energy Club. The only reason I didn't go direct was the cashback offer. That was the 8th July, now on the 23rd it is still showing as processing and there are no contact details. NPower say they have had no contact about changing…
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Ridiculously High Energy Consumption
I am having problems with my gas and electricity consumption. I have calculated that we use around 18,500kwh Gas and 11,500kwh Electricity. There are two adults and one child in a three bed detached house. My direct debits keep increasing as I have been in arrears for two years but the increases never seem to put a dent in…
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Co-op Bills very slow
Are there any Co-op Energy customers here who have not received postal bills they were expecting? The Helpline is being Helpful, and i am not currently making a complaint, I just wondered if anyone else had the same problem, if the company's local postal service was a problem, anything like that? (I know about alternative…
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Grrrr SSE
In december last year i moved into my new flat. We had decided to upgrade the Consumer unit and some of the storage heaters. The previous owners had a card meter fitted and we wanted that removed. Weighing everything up we decided to go with THTC. Thats when the problems started:mad: The engineers came and hcanged the…
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Scottish power grrrr!
i am on a fixed rate tarriff online dual fuel paid my direct debit. earlier this month i asked to change the date of my DD which they agreed as the 24th ( tomorrow). further i asked if the rate they were charging could be reviewed and after a lot of umming and arring it was agreed that it would be reduced to £110 a month…
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British/Scottish Gas Smart Meter Installation
Has anybody had theirs fitted yet for electricity? I had an appointment a couple of weeks ago 9am-2pm but they called at 11am to say meter stock hadn't arrived and re-arranged it for today for 9am-2pm. They said they'd phone an hour beforehand and I called at 1pm as I hadn't heard anything, the advisor said he'd call the…
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Can they cut you off or is it illegal?
Ive been advised thats its illegal for them to cut your utilities off no matter how much you owe? Is this correct,can anyone direct me to relevent legistation?
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Confusion on energy comparisons
Hi, any one have the same problem? Went on to Moneysupermarket to compare duel energy prices and was told that we could save £174 per year if switching from Scottish Power Online fixed energy to npower. Using moneysavingexpert energy club was told that there were no better deals than with our current energy supplier! How's…
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Is it possible to have utilities 'stolen' from you?
Hi Guys, This is my first post so please be gentle with me :-) Not sure if I am being stupid or paranoid but here goes... A couple of months ago our broadband slowed right down and kept dropping out. We called BT who told us we had an unusual number of devises which had been connected to wireless at some time or another.…
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Solarpanelsdirect
Had a knock at the door last night from this company trying to get an appt to send a technician to see if our house is suitable. Door knocker claims its not a rent a roof scheme and they take the FIT payments until its paid for 'she quoted 7-10 yrs' She went on how the rent a roof scheme wasn't good as you have problems…
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To N Power
I would just like to thank N Power for the brilliant way they dealt with an issue I had and my confidence in them is now fully restored. I was originally with them about 5 years ago and never had a problem and only left because of another deal. Also the N Power representative went the extra mile for me and cannot thank him…
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Spark Energy use BG to collect meter readings?
Hello, Sorry if this has been covered before - I couldn't find a thread on it - Got an automated 'phone call today from BG, despite never using them as a supplier (I think the previous occupier used them 10 yrs ago) asking for a meter reading. Thing is, we are with Spark Energy. Does Spark use BG to collect meter readings?…
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Think i am being overcharged by Scottish Power
Hi, i ma currently living in a 1.5 bedroom flat (1 double and 1 single bedroom) and have some concerns regarding my gas and electricity bill. I have been with scootish power over a year and below i have given an example on my bill over 12months and what i have paid them. from the course of 1/6/12 to 27/6/13 £852.13 (i have…
