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Confused what to do about gas and electric
Hi all, I'm just after a bit of advice regarding my gas and electric. I currently have my electricity with scottish power and I was £46 in credit on my last bill and I'm on the standard monthly direct debit plan paying £30 a month. I have my gas with british gas and I was in £126 debit on my last bill and think thats also…
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British Gas Tariff Change Confusing
Hi, I have just switched my British Gas tariff online to the "Online Variable November 2013" tariff. However when i view my account it says i am on the "Clear & Simple" tariff. Further more it is quoting my unit rates as if I am paying by cash/cheque when i am actually paying by fixed monthly direct debit. Even more…
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Npower increase my monthly bill by over 40%
Just received a new notice of my monthly bill from the money grabbers at npower. They are increasing my monthly bill for electricity from £67 a month to £95, an increase of over 40%, despite my last statement showing I was in credit by £25.56. I know prices have recently gone up but this was reported in the media to be in…
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Should Suppliers with rep status be asked to add a customer charter to cover MSE?
Should Suppliers with authorised reps be asked to add a customer charter that they will abide by in the MSE forum? It seems that currently there are inconsistencies between how Suppliers use MSE and some don't seem to respond to all threads from their customers. This makes them of limited benefit and doesn't feel inline…
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British Gas Homecare insurance ( check it now )
If you have a british gas homecare agreement along with there plumbing & draining cover, plus water supply cover. you might be being over charged, i had my grandmothers renewal through for all of this but i noticed that the water supply cover was seperate and being charged £11.88 per year. british gas now inculde this in…
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SSE changed my tariff
SSE have changed my gas tariff without any notification or any request to change tariff from me. Are they allowed to just change the tariff without telling me first? The first time I noticed this was on receiving my quarterly bill - it had been changed around a week before that. They have moved me from a tariff with no…
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Understanding of Solar Feed-in tarriff payment
Hi My mother has solar panels and has received a letter giving her the feed-in tarriff payment. We are struggling to understand it, so could anyone explain it please? It says - Total kWh generated 1576 total kWH deemed exported 788 total generation payment £330.96 total export payment £25.22 vat 0 she get 21p for the units…
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£350 electricity bill for 34 days in a new flat (details inside)
Hello, I moved into a new flat early in October in a new location. Regrettably I did not take meter readings on the first day. I am with Npower. They sent me a bill earlier this week which they have stated is based on actual readings. My question is: is this a fault? I intend to pick up a meter key on Tuesday [one was not…
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Misleading advertising lying to consumers? Fix it!
http://www.asa.org.uk/Rulings/Adjudications/2009/6/Simple-Heating-Solutions/TF_ADJ_46363.aspx is a decision by the advertising standards agency that a misleading advert cannot be run again. (This one was against a 'Slash your heating bills with our expensive german peak-rate heaters) The ASA does generally not seek out…
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They're 'Setting up the Utilities for me'
Hi everyone, I'm about to move into a rented house, and the estate agent has told me that my information will be passed to a company called Hallmark, (found at *companyname*corporate.co.uk) who will arrange my utilities for me. (This was automatic and was mentioned only in a confirmation letter - no opt-out) On the face of…
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Recession Heating - Is New Dyson Hot The Answer?
Just looked up Dyson Hot Reviews on Amazon and product details to see if I could work out whether tv ads about 'revolutionary' cheap er heating system were true as Id always read on here that most were the same - and it turned out it wasnt that great after all - and with a hefty £300 quid price tag! I mean, what planet are…
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Economy 10 electricity
Hi all, I was wondering if any of you are on economy 10, and have any tips on how it works and which companies will quote for it? I don't think I can use comparison sites for it. I've spoken to British Gas, but they said they only do economy 7. I'm with npower just now. My new flat has old night storage heaters (no gas in…
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getting charged standing charge for gas but meter not connected
hi I recently had a new gas connection installed in September but at this moment in time I am still waiting for British Gas to connect me to the gas supplies. British Gas had already installed the meter but for some odd reason did not connect me to the supplies. i had my first bill today from British Gas with a meter…
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British Gas Credit Check Warning
Please be aware that British Gas Credit Check will give you a lower score than you actually have. This means that even with a good score of over 907 when you check your report, you will be told by them your score is lower. I believe this is to keep customers on a prepaid meter and having to pay higher charges!!
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Scottish Power Dilemma.
On the 26th September I signed up with Scottish Power, as B. Gas price increase was unacceptable to me. All went well, a couple of minor queries cropped up, and all were answered by David the rep. on here from S. Power. I can't praise him enough. I eventually received the email informing me that I was now a S.P. customer.…
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cancellation fee leaving southern electric for gas and electricity
hello, i have changed my supplier from npower to southern electric and yesterday (16/11/2012) was the day when they swap unfortunately everything is not going well and i'd like to cancell the contract for gas and electricity and go back to the previous supplier what are the fees to do that? many thanks
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The SAP anti competition argument
I thought it might be useful to approach this using a thought experiment. Imagine for a moment that you are one of six friends. Two of your friends have recently bought expensive new cars. Their old cars weren't broken down but they were old and not really up to current requirements. One spent 20,000 one spent 50,000 for…
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3 phase meter experts please: How to choose whether CT connection is needed?
I am working on a new build which is at first fix stage. The site has a 3 phase supply which is currently feeding a 3 phase meter set up for temporary commercial use for the temporary accomodation and building requirements. I have a contract with SSE (I live near Reading, Berks) to re-route the 3 phase supply to the new…
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Meter Plus
I have just received a voicemail from Meter Plus, they inform me that they have an appointment to fit a new meter next week. They leave a number 0800 007 010 to call on if I wish to contact them. As they give a window of 8am-6pm I do need to contact them as that is just too wide. It was a blocked number that called me.…
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Valliant Boiler
Can someone recommend a reliable Valliant boiler technician around East London to help with boiler issues please. I have heard horror stories about rip offs and whatnot hence why I'm here to seek for help. Thanks
