cancellation fee leaving southern electric for gas and electricity

marco_ce

hello,
i have changed my supplier from npower to southern electric
and yesterday (16/11/2012) was the day when they swap
unfortunately everything is not going well and i'd like to cancell the contract for gas and electricity and go back to the previous supplier
what are the fees to do that?
many thanks

macman

They are whatever the early termination fee for your particular tariff is. Since you don't state the tariff, we can't tell you.
Assuming that the tariff has an ETC-not all do.
You can't 'cancel' the switch once it has completed-you'll have to apply to switch back, which will take 4-6 weeks, like before.
But, after just one day, how can it have gone badly?

Southern_Electric_company_representative

Hi Marco_ce, firstly I'm sorry to hear you've had problems with us during the transfer process. I would like an opportunity to try and resolve this matter for you and would ask if you could please email me details of the issue using the email address on our profile page.

Many thanks, Holly.

Wywth

marco_ce wrote: »

hello,
i have changed my supplier from npower to southern electric
and yesterday (16/11/2012) was the day when they swap
unfortunately everything is not going well and i'd like to cancell the contract for gas and electricity and go back to the previous supplier
what are the fees to do that?
many thanks

What exactly has gone wrong in the 24 hours since you have switched? :huh: