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E-on Energy Fit monitor - massive bill
Despite using less gas and electricity than this time last year, my bill is £230 higher this quarter. I had an E-on Energy Fit monitor put in in October, and the massive increase has happened since then. Even taking into account the recent increases, it couldn't explain what has happened. I have emailed E-on to ask them to…
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New home, new meter, but what next?
Hello. I've recently bought my first home which was supplied gas and electricity via a prepay meter. The company was British Gas. In January both meters were changed to account meters for free by BG (thanks MSExperts for advice on this!). Now here's the first thing, I haven't heard from BG since. I thought I would get a…
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Huge Npower bill HELP!
Hey all I have just recieved a bill today of £488 which my husband called Npower to challenge as it was for electricity and gas from December to February (Basically, 2 months) When he challenged this the guy came back to him and said that they had indeed made a mistake. We owed £1536!!!!! This is for two months worth of…
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British Gas Price protection decision
Hi all Need some advice. We have received a letter today from BG saying our price protection is coming to an end. The letter says we can sign up for price protection again until March 2015 but it says "price protection 2015 can offer you ongoing peace of mind as you can fix your energy prices until March 2015. Then if our…
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Switching problems!!!
I have switched from eon to npower. Had so many probs with eon that I gave up. Anyway have just got my final bill from eon and its much higher than expected. On checking final readings they have got completly wrong elec readings!!! nothing anywhere like mine. even the previous readings are wrong. I gave npower the readings…
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Fixing cheaper than not? Any thoughts?
Current deal ends in a month or so and am about to switch. Done some comparisons and the fixed prices all seem to be the best at the minute with the top ones for me being (im ignoring 2 of the new suppliers) NPOWER go fix 11 Scottish power online fixed to july 2013 edf fixed to mar 13 What do people think about fixing…
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Advice needed about switching!
Hello everyone! I need a bit of advice. I think its about time i changed my gas and elec suppler. I have been with Southen elec on the IPLAN for over 5 years now and been to scared to leave. I'm a single working parent and money tight at the best of time and i have always been worried about moving and it will end up…
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Please help gas bill 5249 kWh!
Hello I am hoping someone here can help me. My partner and I are living in London in a 1 bed flat. Our gas supplier is Equigas. We have just received our latest gas bill and again it seems very high. The bill is from the 29th of November till 23 of February. It says we used 5249.17 kWh or it also says 167 units and…
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Working out the cheapest price per kw?
I've only just started looking into switching suppliers after making some routine calls, and I'm already totally confused by all the switching sites. All I know so far is that I'm currently with EDF energy and I have a standing charge of 13.47p per day and I'm paying 12.71p per kw I have a regular meter, not an E7, so just…
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British Gas revised final bill over 1 year after account closed
I have not used one of these sites to actually post on before but I do reference them. My treatment by British Gas has been so bad I feel duty bound to tell everyone I possibly can to warn them. Basically I changed from British Gas to EDF for dual fuel supply in January 2011. (Additional note, I have found EDF customer…
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Best supplier for low usage customer
Does anyone have any suggestions for the best supplier(s) for a low usage customer (my dual fuel bill is less than £800 per year)? I'm coming to the end of my present deal and have been told by my current supplier that they will put me on their standard tariff when my deal ends. Obviously, I'm now looking at changing…
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Turning off my boiler at night? (Silly question perhaps)
Good morning all This is probably an obvious question. A couple of days ago I had to submit my meter readings. I was shocked at our monthly electricity payment having to increase from £16.00 to £54.00. Npower checked it all out and we are simply using too much electricity. So, we are going to be doing our best to be a lot…
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New Customer help needed
I'll be moving in with my girlfriend next weekend and we'll need to set up new utilities accounts. In terms of advice, who is cheapest? Most of the sites are comparison based on you having a bill to compare but we don't have a bill. Any help would be appreciated cheers David
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EDF - WOW @ phone times
recently had to call them a few times to sort out a recalled DD (bank blamed EDF , EDF blamed bank) of recent each and everytime , doesnt matter what time of day , i`ev managed to speak to someone in under a minute (today was a record , straight through at 9am!) think the new call centre is working :D top job
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A Word Of Caution
Last night I had a phone call from an Indian call centre and the gentleman thanked me for swithing using Energy helpline and asked if he could try to save me more money (I had switched over a year ago). I told him I was on a fixed contract that he then told me I could terminate for £20. He persisted in asking for all my…
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Which suppliers cannot handle E7 meter on a non-E7 tariff?
I'm about to part company with Eon as FixOnline 9 comes to an end. They've never had any problems dealing with Day/Night readings for electricity on a non-economy 7 tariff. I'm sure I've read on here in the past that not all suppliers are as flexible. I know npower can handle it, but their incompetence in handling anything…
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Tier 1 and tier 2 prices
Can anyone explain to me how a prepay meter, set for no standing charge tariff,selects which units are priced at tier 1, the high rate and tier 2 the low rate. for instance- this is what one occupier had purhased so far this quarter on their meter,-112 units priced at 24p a kwh and 350 units at the 11p a kwh I suppose this…
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Is gas cheaper than storage heaters?
Sorting out our 4 bed student house for next year and amongst our shortlist is a flat that appears to only have electric storage heaters. Am I right in thinking this will be much more expensive than all the other properties with normal gas central heating? I've read that the difference is made up for in gas servicing costs…
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It's a goodbye from me I'm sorry to say EON
After a great deal of effort I've finally had to give up trying to get my concerns across to EON in order to receive something back in writing and in good time (via a simple email) in response to my current concerns relating to trying to renew my Energy Plan! 1. My current (on-line) plan runs out on 1st March so have been…
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Solar Panel questions
If I rent my roof to a company in return for free electricity would my house insurance costs rise? And if there is some problem with the roof in the future would I have to pay for the damage? IF the solar panels cracked in the frost who would be responsible.
