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Budgeting
Hi everyone, I'm sure this has probably been asked before so I apologise - I get overwhelmed by the number of threads on here! Anyway I am looking to buy my first home this year and am trying to create a budget to see how much it will cost me per month. The main thing I'd like an idea on is electric, gas and water costs.…
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Advice on Electricity bill and rights please
Hi all, I have fallen behind in my electricity bill payments due to personal reasons and such. As a result I received the first "late payment" warning from British gas. then 6 days later a "very late" notification letter and that it may be passed onto collection agents etc. I fully intended to pay them the outstanding £80…
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Help needed - Grounds for Complaint?
I'm not sure if this is on the right board, but here goes. Early last year I switched enerrgy supplier from EDF, but because I have 2 meters EDF made a right mess of it. Eventually, I got the second meter switched 2 months after the first and didn't get a final bill for a further 3 months. I did forget to phone EDF with my…
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Help with heating costs/combi boiler settings
Hi, I hope someone can give me some advice on how to get the best out of our combi boiler. We have a Baxi Combi 105 HE, fitted approx 5 years ago along with radiators with thermostats but no room thermostat. I know it sounds ridiculous but we don't really know how to use it for the best value. There are two dials for…
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Warm home discount - backdating. (npower)
I am heading for a DLA tribunal on the 7th of Feb. I believe that at this, I am likely to be granted backdated benefit which would entitle me to one of the qualifying benefits for the warm-home discount from Jan 2011 to now. Does anyone know if it's possible to make a retrospective application for this period? Thanks.
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Switching suppliers while in credit
Hi, I was wanting to switch my gas supplier but have just noticed that my monthly direct debits have put my account in over £600 of credit! I presume that if I switch suppliers I'll automatically get this back as a cheque. Or should I try and hassle my supplier for a refund before I switch from them?
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gas supplier
i am getting gas put into my council house but who do i go with i get my elec from edf do i go dual fuel or what need some advice this is my first post thank you.
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Received Electric bill 2 years old
Hi Hope someone can help, i have today received an electric bill from Atlantic energy from over 2 years ago ( i have been with EDF since September 2009) i rang them tonight but they advised they can issue bills upto 6 years old , they said the last dd for £100 didnt go through as it was cancelled because we joined EDF, Now…
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Why are tier thresholds not on our bills ?
Has any one ideas why energy providers (those firms who don't anyway) are not required to put unit/usage tier thresholds on our gas & electric bills ?
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EDF Cannot Submit Gas Reading After Switching In September
I changed my Gas and Electricity supplier from BG to EDF in September 2011. My last bill to BG was late September and my new online account started then. I can easily submit electricity readings but not gas. I have contacted EDF several times and the most recent reply today states that my gas account has "not gone into…
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pre paid gas meters
hiya, i have a tenant that is on a pre paid gas meter with british gas. She has rang me to say that she is using a lot of gas (£20 in the last six days although she does not have the heating on a lot). She has rang British gas who tell her that there is nothing wrong with the meter, even though they haven't physically…
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solar panels and energy meters
I recently had a 3.6kW solar array installed. This uses a "solo PV" meter to display energy generated - and it works great. I also signed up to Southern Energy's Iplan and received an ONZO smart energy meter; this (like most smart meters ) uses a clamp around the incoming cable to measure power used (actually current.)…
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NPower Homecare Boiler Repair what are my rights?
Over the Xmas period my central heating boiler (a 6 year old British gas 330), was repeatedly going off. It had to be manually reactivated by re-setting the mains switch. We initially put it down to the excessively windy weather but this was happening more & more so I called for the Hometeam the first week in the New Year.…
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British Gas cold callers
About 15 months ago I went through a case of identity theft whereby someone was setting up accounts for various things in my name at an old address where I used to live (my parent's house). They were using my name and address, but someone else's bank details, phone number, etc. It is thought that it was a scam to do with…
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Could Martin help?
Me and I know lots of others, hate the way gas and electric bills are made up. That is, you need to be a near genius to discover what you have actually used and what you are being charged for. Why are they not worded in such a way as it is easy to read. For instance we use units and are charged for units. In all other…
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Thumbs up For OVO Energy!
So i switched to OVO on 1st December, paying £76 a month DD, based on last years Kwh consumption. Previously with E.ON, paying £100 a month. Received a statement on Friday, and I'm already in credit by £55! Happy days! To be fair, we had a faulty boiler last year, which could have added to the high useage readings, but…
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Price comparison for non-online accounts
Hi I am trying to get my parents onto a better deal for their gas and Electricity, they are currently on a Standard energy smart meter with B.G .They don't have a computer so managing the account online is a no no for them and to be honest they would prefer a paper bill anyway,how can I do a "non-online" comparison?Thanks…
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New Electricity Meter
Hello Everyone, I am new here so please let me know if anyone encountered same problem as me and what is the solution? On Friday EDF had changed my old Elec. Meter and I found that my consumption has gone up since they installed the new meter. They siad they will send someone to check the meter. If they found nothing wrong…
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EDF meter reading from Swalec?
We are with EDF and have just had a card through the door from the man wishing to read the meter. The card is from SWALEC? :o confused! Should I assume he has just got the wrong address? ***Never mind! Have managed to contact them and it was an error. Wrong address.***
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having a mad moment please help!
Sorry but after a rubbish nights sleep and getting myself in a tizzy, if my bill is in credit do they owe me or do i owe them? Switching providers and am in credit and i'm hoping they owe me but i can't think straight. Please can someone clear this up for a frazzled mummy:-)
