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Unjust EDF Direct Debit increase!
I received my electricity bill this morning which left a balance of -£0.03 on my account. Despite this, they have decided to double my direct debit payments to £70 a month! My bill was from January to July - so 6 months of eaqual winter and summer months and was billed at £208 - roughly £34.50 a month - I currently pay…
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Can they cut me off?
Ok so I'm getting really confused, some people have told me they can and others have told me they cant. I'm hoping you guys can clear this up for me. Have a 340 eleccy bill and have recieved a notice that they will be cutting me off if its not paid, due to numerous things I havent got round to ringing them n cant afford…
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Gas Meter
Hi all, Just wondering do British gas charge for changing a meter? I just had a wiff of gas when I walked past the meter and the pipes going to the meter look rusty. I've turned the gas off for now, do they charge double time because of the weekend?
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Cheap electricity
My bill for the last year has been exceptionally low, less than £10 per qtr and is an actual reading ,should i advise the company about the the problem or do i keep quiet and enjoy cheap electricity.i do not want a huge bill in the future. Any thoughts?
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Switching without authority to do so
The other day I had a phonecall from a representative at Scottish Power telling me I was entered into a draw to win £100 off energy, as I was just walking out of the door I told them they would have to contact me at another time as I was busy. Then lo and behold I gets a letter this morning welcoming me to Scottish Power.…
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What are primary and secondary units?
Hello Could anyone tell me what primary and secondary units actually means? Is it to do with time of day or something? Sorry I'm clueless lol
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Online Billing
Hi. I understand people who receive bills online can get improved tariffs then those receiving statements via snail mail. Someone told me recently that relevant authorities are in the process of cracking down on this practice as its deemed unfair in much the same way as prepay and quarterly bill payers being charged more…
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British Gas Not Budging
Hi there, I've used this forum before but lost my username and password lol. Wondering if I could get some advice on how to tackle the following. I live in a 2 bed semi (rather small one I might add) that has gas central heating. Now, when we moved in, we thought, cool, decent heating at last after living in self contained…
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Being off the gas grid...
From the Telegraph today http://www.telegraph.co.uk/finance/newsbysector/energy/5990150/Energy-suppliers-told-to-make-bills-more-accurate.html "A ban on unjustified price differences will also come into force on September 1, preventing firms from overcharging pre-payment meter customers and penalising people who are off…
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huge electricity bill
Today I recieved a bill from my electricity company for £1882! Usually its about £200-300. When I rang them they said that the last 3 1/2 years worth of bills have been on estimated readings. When I asked why a man hadnt been to read my meter in that time they said they weren't sure but legally the meter had to be read by…
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Southern Electric
hello people I recently got offered to go on Energy Plus Care Tariff as I am in arrears and on JSA. I was an Equigas customer who gets there bill through Southern Electric. Apart from them talking to me like doddoo as I am in arrears so they are doing me favour. Right:rotfl: Ok the prices are 20% cheaper than there…
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Problems with nPower
Hi all, I moved into a new build property in March last year, and we were immediately signed up to nPower as the electricity supplier. We ended up receiving the wrong bill for over a year, which was more than double what we eventually paid as we refused to pay a penny until they fixed the problem. It took them over a year…
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Moving house. Can I stay on the older websaver and click energy tariffs?
Hi We're moving house in a few weeks' time. We are currently with BG for both gas & elec ( web saver 2 for gas and click energy 6 for elec) and so is the house we're moving to. My question is, when we phone BG to give them details of the move, can we ask to stay on web saver 2 and click energy 6 since BG are already…
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MSE news: Crackdown on exorbitant energy direct debit demands
This is the discussion thread for the following MSE news story: "Energy firms will have to stop unfairly grabbing consumers' money by setting exorbitant direct debits (DD) demands, under propsoals annonced today by the industry regulator. The move follows an MSE campaign to stop providers making millions by setting payment…
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Electric company adding charges....
Hi all My electric company told me today that because i've been in arrears since christmas they have added a £28 charge to my account. This is despite me responding to letters and paying monthly. The amount of arrears is going down as well. When i questioned it further the lady was very cagey and wouldn't answer the…
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Electric Key Meters and Renting...
Hi all, I am due to start a new job this monday coming, and as part of that I'll be moving away from home to live in a flat of my own (though I'll be in a B&B for a few weeks whilst the kitchen is done at the flat). When viewing the flat I was told that the electricity is on a key meter and with there being the possibility…
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Economy 7 users - check your bill
Hi, We have just changed supplier and had the final (and first as we changed suppliers as soon as we moved house) bill from the old energy company. They managed to mix up the day and night rates and thus the final bill was over double what it should have been. The confusion comes from the fact (according to the CS rep)…
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So my girlfriend just got billed 1350 POUNDS!!
My girlfriend has just recieved an electricity bill for 1350 quid. She gets billed every 6months and payed 535 pounds in january. They claim she has been using 51 units a day and the average is 20. She has had an immersion heater on 24/7 but surely they don't cost that much to run. What's the average cost of running these…
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Scottish Power - Please sort yourselves out!
Scottish Power have really let me down an I can't believe how badly their customer service is operated. I am what should be a valuable customer. Duel fuel, never missed a payment and a family household that uses energy and pays a fair amount for it. However - When I recently moved, gave final readings and set up new…
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Help with student house utilities
I've booked my student house today and their is 6 of us and there is a company called Glide that say instead of us having to find our suppliers and sit and sort out money that they will individually bill us for £12.38 a week and they will find our providers for: Gas Electricity Water Telephone Line TV Licence Broadband:…
