Southern Electric

smileysam_2

hello people

I recently got offered to go on Energy Plus Care Tariff as I am in arrears and on JSA. I was an Equigas customer who gets there bill through Southern Electric. Apart from them talking to me like doddoo as I am in arrears so they are doing me favour. Right:rotfl:
Ok the prices are 20% cheaper than there standard tariff. As I wasn't previously on there tariff but and Equigas customer whos billed through them. I phoned them to ask what the prices were. What the actual unit price would be. I got 4 different answers until I got the manager to send me in writing.


As soon as I get the letter I will post the exact figures but this is what the manager told me on the phone.

Which is 2.05 per kwh Gas inclusive of VAT.
With 11.22 daily standing charge.

Electric 8.08 per unit inclusive of VAT.
With 10.94 day daily standing charge.

As I was previously with equigas at 3.50- vat yearly this will work out cheaper.

But the electric would be more expensive as on Eubico it is 13.40 inclusive vat.
As I only use a little electric 1-1.50 a week.

My point is in giving me the Energy plus care tariff. Southern electric try to tell me that I would have to also be on it for electric to qualify.

As they had sent me a letter of there terms and conditions.
I told them. No it dosent say that. I dont want to be on your electric.
So the say o.k. Then next day someone rings to tell me the same thing.
then again.Then say ok. Then the next day someone tries it on again.

Basically u dont and I will only be on there gas.
So if they try this with anyone and you don't want to be on both.
Tell them it isn't stated in the terms and conditions.

To be on this tariff you have to spend over 10% of your income on gas and electric to qualify for this tariff. I am not quite sure how its worked out.

markharding557

can you provide some evidence of these tariffs they seem very low?

Premier_2

Ebico gas price

Ebico electricity prices

SSE prices can be found here:

http://www.southern-electric.co.uk/ForYourHome/OurPrices.aspx

but the prices quoted by the OP for SSE do appear to be lower than the 20% discount the OP admits the SSE Social Tariff is charged at.

smileysam_2

Eubico have set standard rates.
Yes you can find them on there web site.

The Southern Electric. The Energy Plus Care Tariff. Is offered to those on low incomes.
I will post the exact rates when I recieve the letter in the post. But they are suppose to work out 20% below there standard rates.

Which is why I keep ringing them to get the exact rate I await the letter as I asked for it in writing.

Premier_2

SSE standard rates can be found in the link in my previous post.

If you look at those, you will see that the rates you quote for their social tariff appear to be far more dicounted than the maximum 20% SSE say they discount.

smileysam_2

:TYes I agree. They are more than the 20%. Which is probably why I have recieved different quotes when talking to the customer service assistants at Southern Electric. I am not sure how they work it out.
Below is a previous post by shammyjack.

shammyjack;10912869

As I cant quote old posts as I am an new user.
Check out the old post as it has a table of prices.
I will update the exact prices when I recieve in writing.
I am in London as you can see from the table that shammyjack posted there is variation depending where you live.

adprob

My ex is on this. The rates work out 20% BELOW the rates as they were BEFORE the price increase in August 200 (20% elec and 30% gas).
The Energyplus Care customers didnt recv the price increase

shammyjack

Direct link to my original post

http://forums.moneysavingexpert.com/showthread.html?t=914373&highlight=


Current prices should be slightly lower than shown in the table as I have not got the latest available and they are no longer on the site.

If you check the gas price for Yorkshire on the table it is slightly higher than the price on my latest bill which states standing charge of 10.690p per day and all gas units at 1.93p per kWh both plus VAT at 5% .

shammy

EmehEm2005

For a number of years I have had an Ebico account with Southern Electric and up until about May this year I received a Direct Debit discount of 6%.

However I am now informed (only by me contacting them) that there there never was such a discount and Southern Electric have only JUST apparently manged to update their systems to reflect this situation.

They tell me they have reduced their prices accordingly to offset the loss of the so-called discount, but whether I believe that is another matter.

I seem to vaguely remember when I first joined Ebico that there was no discount I just accepted that the policy had changed.

My complaint is that I have not had anything in writing to tell me about this problem and only through ringing Southen Electric last week have I found out about the change in the system of payment and in fact I could have paid by other means, for example quarterly on demand, and pay only for the gas and electricity I have used and not some hugely over-estimated figure that only goes to boost their profit margin.

When I contacted Southern Electric in May 09 to query this omission the call centre employee just said he would be able to amend the bill, he did not mention anything about the change in accounting systems.

When I think about the times I rang the company for refunds in respect of low gas consumption during the summer compared to their estimates of what I would use, to say that I am annoyed is putting it mildly.

I am now wondering what else they are doing that is incorrect.

Has anyone else come across this problem?

Mike

Vestra

EmehEm2005 wrote: »

For a number of years I have had an Ebico account with Southern Electric and up until about May this year I received a Direct Debit discount of 6%.

However I am now informed (only by me contacting them) that there there never was such a discount and Southern Electric have only JUST apparently manged to update their systems to reflect this situation.

They tell me they have reduced their prices accordingly to offset the loss of the so-called discount, but whether I believe that is another matter.

I seem to vaguely remember when I first joined Ebico that there was no discount I just accepted that the policy had changed.

My complaint is that I have not had anything in writing to tell me about this problem and only through ringing Southen Electric last week have I found out about the change in the system of payment and in fact I could have paid by other means, for example quarterly on demand, and pay only for the gas and electricity I have used and not some hugely over-estimated figure that only goes to boost their profit margin.

When I contacted Southern Electric in May 09 to query this omission the call centre employee just said he would be able to amend the bill, he did not mention anything about the change in accounting systems.

When I think about the times I rang the company for refunds in respect of low gas consumption during the summer compared to their estimates of what I would use, to say that I am annoyed is putting it mildly.

I am now wondering what else they are doing that is incorrect.

Has anyone else come across this problem?

Mike

Ebico use Southern Electric for their billing and customer service. Ebico charge the same price no matter how you pay, however Southern Electric's billing system would take off a discount of 5/6% when a direct debit was set up, to offset this the unit prices were higher by 5/6%. They have now managed to get it to not add a discount onto ebico's tariff so they don't need to do this anymore.

dave-_3-2

The SSE energy prices quoted at the top are exactly what I have been informed over the phone, standing charges differ though. Won't get it in writing till I get my first bill.