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Advice Required on Returns Accepted
I'm a Private seller on ebay and confident that I describe all items I list honestly and correctly, so accept returns. Not a problem. However a buyer has now stated an item they bought is "not as described" so opened a return request which was automatically accepted by ebay. Not a problem. Problem is, buyer requested a…
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paypal dispute sold 3 months ago
Hi just received a opened case against me for "defective or not as described. " sold November and they have stated in the case that it does not work properly no feedback left for item i think its a case of buyers remorse says hes "tried" to contact me but obviously not tried at all whats the best was to proceed as its…
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ebay listings - Are youtube product videos allowed
Hi I know this probably quite simple, though wanted to check before, as a private seller can you place links to you tube videos in your listings to promote items, IE a company promo video etc?
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Terms and Conditions?
Just wondering what - if anything - any business sellers have put in their terms and conditions for their Ebay listings? Is it necessary to augment the returns/payment/shipping information that you have to input in order to create the listing?
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Stolen Item
Hi all, Yesterday my boyfriend had a letter size envelope though the post (a normal paper one). I picked it up and I thought it was odd and very light. I ignored it really and left it for him to open. When he got home he noticed that it had already been opened, by the looks of it with a letter opener, but at the side,…
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Ebay, at an all time low?
Hi, is anyone having success selling clothes on Ebay anymore? Even though a lot of our stuff is fashionable High street brands, they are not even getting looked at....and we are now selling just to get rid at little or no profit.....what's happened?
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What is a Royal Mail customer service point?
Hi I'm looking to print a postage label on line.The parcel needs to be taken to a Royal Mail customer service point to be sent. Is this my nearest Post Office? Googling comes up with our local sorting office but that seems a bit daft. tia sparkie
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Abusive buyer
Sold a gold number sim card on ebay for £15 buyer opened and item not received request stating the item was not as described the sim card he received had a different number to the one advertised This was the message he sent in the not received claim The simcard enclosed is NOT the number whch was advertised, The simcard…
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Postage labels bought through Ebay
I have done Ebay for a long time and always pack my items and take them to the post office. Ive been looking at buying postage and printing postage labels through Ebay but cant seem to find the right info. Looking at the Ebay help pages it sats you can buy lables at 'competitive rates' through Shutl? But, doing that…
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PayPal vs credit card
PayPal versus a credit card I don't have a credit card but I'm reluctant to use my debit card online with companies I don't know but quite a lot of them will take PayPal instead I'm wondering what sort of protection I would get from a PayPal purchase if it all went wrong compared to the protection I would get from a credit…
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Ebay Argos collection question
Hi. Hope someone can help. I sold an item and the buyer selected to collect their item from Argos (even though I had opted out). I didn’t mind it too much so sent it off. It was posted on 30th January and store received it on 1st February. Today I get a message from the buyer to say she had not received it. I replied back…
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Gumtree Scam - almost got me! Not sure what to do now though
Hi all I'm usually pretty good at spotting this kind of thing, but almost got caught out just now. Someone responded to an advert asking me to get in touch with their neighbour (email address given). So I did... We chatted a fair bit. She said she definitely wanted the item (table and chairs, £50). But would have to…
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Amazon seller 'loses stock' a week after apparently posting it?
Is this now a 'thing' on Amazon. I have been avoiding marketplace items due to a number of problems in the past. However saw something I wanted, fairly new seller but a good price so I ordered. 5 days later I get a dispatch notice which was apparently late. Waited a week and nothing arrived so contacted seller and get a…
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Item auto relisted .. can not end
I had a few items on auction which ended tonight. Two didn't sell, so I just thought I would throw them away or take to a charity shop. To my surprise, they have been relisted automatically. Ok, I'll just end the item listing ... No Ebay won't let me What's going on ?? The message comes up like this .. These listings…
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Can I get a different returns label
I have an item to return and the seller told me to return it through my purchase history but this have given me a collect+ label but all the stores are to far from me so can I get a different label.
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WWYD? Annoying possible buyer
I have listed an auction item on Ebay - it is damaged so started price at £1. It has surprised me by gaining 30+ watchers in a day and two bids. This is pleasing as I had thought I would just throw it away! Shortly after listing I get a message asking for a price - I say as I have bids I cannot add a buy it now to the…
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My confusing Ebay description - suggestions please.
Hi I have listed some collectable Lego on Ebay and have lots of watchers and has already had 15 bids. There is still 8 days to run. I have just re read the description and realise that it might be misleading/confusing :- There are 4 32x32 base plates 2 x crater base plates (1 shows some wear) 1 x space landing pad 1 x T…
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Post Office mispricing mistake
My husband has just delivered two ebay parcels for me at our main post office and both have pricing mistakes. One tracked to USA small parcel £9.65 but priced for letter at £7.25 One medium parcel UK second class £5.05 (less than 1kg) but priced for small parcel 2nd £2.95 Our sub post office is excellent but being…
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Not selling off ebay
Just wondering I sold a 4 kg, 10 year old electrical item and posted it. A week later the buyer phoned me to say it didn't work and asked how to proceed. I asked him to get a repair estimate but it clearly wasn't economic and I didn't want a non working item back so I refunded him using 'buyer requested a return'. I told…
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Should I close Amazon case?
I bought some items from an Amazon seller that never arrived. I contacted them asking for information and just got a generic email asking for my delivery address again, which I sent. After a few more days with no contact and no sign of the goods I opened a case on Amazon using the A to Z guarantee. The same day I got…