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Do i have to accept return?
Hi, I sold an item and today the buyer has messaged saying they dont like it and can they send it back for a full refund. I am a private seller so presume the 14 day return rule doesnt apply 'because you changed your mind'. I have however by accident/default just noticed that my listing says i do accept refunds :mad:. Do i…
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paypal chargeback
Hi guys A buyer has done a chargeback on me. unauthorised use of card. I sent the item via myhermes and tracking shows as delivered. Can anyone tell me exactly what I need to upload to win ths dispute? Thankyou in advance
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Is anyone having problem listing on ebay?
Tried listing yesterday evening but as soon as I put amount in the box, it kept on disappearing so gave up. Trying this morning and I can enter the amount. But now it is charging me 50p- I still have 9 unused listings for this month. It is not in a chargeable category. What am I doing wrong?
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buyers address is a unconfimred gsp shipping address
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How to avoid a defect in a refund
This is how eBay CS have just told me to refund someone for a lost item without incurring a defect. As with all 'helpful' advice with eBay, do it at your own risk, as what one operative says might not be allowed, or even work. my item was sent using PayPal postage and buyer has confirmed the address is correct. > unmark…
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Changing postage cost on ebay on running auctions
Good Evening Is there any way i can change the postage cost on auctions that already have bid's on? I cant cancel the auction's as they end on sunday and i am away on monday for 5 weeks. Thanks Rich
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when searching can i specify " uk only" ?
when doing a search .. am I able to specify that I only want to see products that are coming only from uk supply ? can i have that as a permanent feature ? thanks
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Accept a buy it now?
I've put all the fabric bits from my maclaren buggy on eBay (frame has broken breaks but all fabric stuff is in good nick). I've seen previous similar items go for around £20, so thought it was worth ebaying. Someone has offered me £30 to buy now, which seems good considering similar stuff went for £20 however I have 36…
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ebay/paypal returns
doing my head in this one a friend who has an ebay account (doesn't use it) and no paypal account wanted some computer parts on ebay I talked him thru it , buying with his debit card as a guest paypal user. parts arrived , faulty , communication has been going on for about 5 days with (large) seller final statement , "you…
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are scammers getting lazier
Just out of interest I went into my spam folder today to junk the rubbish. The usual dozens of emails purposrting to be from banks, paypal, ebay, HMRC - but they seem to be getting cruder. Are scammers getting lazy? This for instance is a gem from 'ebay' I have transferred the money for this item xxx on 06 February. When…
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Collectplus parcel status staying the same
I'm sending at parcel to Northern Ireland from Uk. The latest update was from Tuesday ''dispatched from wrexham depot'' Should I be concerned?
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Buyer Rejected Parcel and it's not been returned
Just over a week ago I sold an item on ebay, after it was dispatched buyer messaged me to say she wanted to cancel item. I replied and said it had been dispatched but if she wanted to return it at her own cost, I would refund. She messaged me last night "Have you got this back yet?". I replied "no" and asked when she had…
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Offered free P&P, but buyer is wanting certain service..
Had an item on for £50 BIN and I was offering free uk P&P. In the description AND postage section it stated that the postage would be a 48 hour courier. Someone bought it and paid within a few minutes.. then messaged to tell me to send it RM Special Delivery TODAY. I thanked them for prompt payment, but pointed out that my…
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Tracking / Ebay refund Case
i sold an item on the 15th of jan on ebay (1st in over 4 years) it was going overseas and dueto its reasonable value and location i chose royal mail signed for now the buyer has opened a paypal case as it hasnt arrived. And i dont know were i stand anymore the tacking with royal mail is RU746188099GB (just says its being…
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Can I edit an Ebay item .. into something else
I have used my 20 free listings this month, so I shall have to wait until next month to list, or pay the 35p for a new item I now have. One cheap item, I already have listed (as a buy-it-now) I want to remove, as it's been there for 25 days already and nobody has shown any interest. I was thinking (danger signs !!!) Could…
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Item not delivered - eBay siding with seller?
Any help gratefully received! I ordered an item on 28th Jan, on 6th Feb had not received so sent seller a message to check when/ how it had been posted. I then got told it had been lost by yodel, but the seller had posted it so it was not their problem. So I opened a case in the resolution centre, escalated it when time to…
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Smelly item (cig smoke I think)
Just received an item overall in nice condition but the case and instruction booklet absolutely stink of cigarettes. Not sure what to do - was got for a birthday present for friend who likes such gadgets but feel embarrassed giving it like this - currently trying to "air" it and reduce the smell. Also what to do re…
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Sending a package to poland - help needed..
Hi I'm trying to send a package to poland - its 1.06m long and about 5.3kg. Three roles of wallpaper to give you an idea. Post office want £53!!!!!! I'm now at a loss on how to send it. thought one of you guys on here might be able to help. It also needs to be sent with tracking. Wooly
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parcelmonkey
Having 2 large boxes to send the best quote I received was through parcel monkey? But after typing it all in the payment gateway took all my card details and tried to set up a recurring payment????? Now my bookings have vanished, and the only way of contacting them is by writing to them in Eastleigh??? And now it wants my…
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My 3rd non payer this year and I'm getting cheesed off
Here we are, only February, and I have just had to open my 3rd unpaid case since the new year. (prior to that I had 2 in all my selling since I began selling on ebay in 2003). I'm patient, I give them plenty of time to pay, at least a week, I email them, asking if there is a problem?, do they need longer to pay?, have they…
