paypal chargeback

heman2012

Hi guys

A buyer has done a chargeback on me. unauthorised use of card.

I sent the item via myhermes and tracking shows as delivered.

Can anyone tell me exactly what I need to upload to win ths dispute?

Thankyou in advance

BigSister2008

99% of sellers dont win no matter what

upload tracking info and if it shows delivered take a screenshot of that and upload it also

BigSister2008

ps i had a chargeback against me yesterday also

shaun_from_Africa

BigSister2008 wrote: »

99% of sellers dont win no matter what

upload tracking info and if it shows delivered take a screenshot of that and upload it also

provided that the OP can provide proof of postage showing that the goods were sent to the correct address (The one provided on the paypal invoice), then there is no reason why they won't win the dispute.

I agree that if a buyer opens a SNAD then it's almost guaranteed that they will win, but providing that the seller has followed the requirements for seller protection, a dispute for unauthorised payment is a different matter.

heman2012

You dont get a proof of postage with myhermes like you do with royal mail.

Hence why I am stuck with what to do.

shaun_from_Africa

heman2012 wrote: »

You dont get a proof of postage with myhermes like you do with royal mail.

That doesn't matter. Proof of postage is only the minimum needed to fight a chargeback for unauthorised payment.
You said in your opening post that the online tracking shows delivery, and providing that it shows the address or postcode, this can also be used as proof.

heman2012

If you type the tracking number in it doesnt show the postcode or address.

It just shows as delivered.

RainbowDrops

Spam reported

theonlywayisup

As has been said, proof of posting is all that is needed to defend this chargeback. Hermes do give receipts, I get them daily.

If you don't have it, add the tracking, screenshots of delivery and order along with any correspondence you've had with the buyer.