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Keep returning faulty good for repair, can i ask for refund after many returns ?
Hi all , just looking for some advice . I purchased a custom built pc around 6 months ago . In that period of time it has gone back four times now for faults . The company currently have it again almost for a month now , I am just not sure i have any rights at all after this period of time . Half of the time it has been…
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Section 75 Claims
I bought a product from Etsy in 2020.Unfortunately, the product was not as advertised.The company declined any returns due to covid. The company is no longer in operation. I claimed a refund via the credit card company. However, it was declined as it was submitted outside the timeframe allowed by Mastercard and Visa. I…
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Apple repair
Hi all, bit of a weird one this - I am really hoping that somebody more knowledgeable than myself may be able to offer some advice as to where I stand? I bought an iPad direct from Apple a little under two years ago. I’ve having some issues with the screen for quite some time now - when I’m using it, all of a sudden the…
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Financial checks and ability to pay. Is it worth taking this sole trader to court?
Hi all Please could anyone help me with a general question if possible? We might be looking to bring a case to the small claims court against a plumber due to the poor standard of work. We've been speaking to the legal cover through our home insurance who have made some basic checks on his finances. They've said that as he…
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To Pay or not to pay? When is a contract breached? And how to proceed in this case?
Hi We've got a dispute with a plumber who refitted our bathroom and did some other work. There are numerous instances of poor workmanship, which we can back up with opinions from other traders and in some cases info from manufacturers. The plumber has been very dismissive of our complaints. He wanted his right of repair,…
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A fool and his money?
I'm going to preface this by saying I don't regret my choice in paying for this service. A short while ago I broke out in a rash mainly on my arms and legs. It was intensely itchy. I went to the GP who ordered a blood test, a referral for an allergy test and prescribed steroids and antibiotics. Since the allergy test is at…
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Who to contact when having problems with Wren Kitchens?
Hi We've just had a wren kitchen installed and have several issues with it (loss of plug sockets and light switch(!), missing and damaged parts and damage made to our boiler and washing machine by the Wren Installers). We have been dealing with their installation team, who referred us back to the showroom and they then…
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14 day cooling period
Does anyone know where you legally stand with the return of a bespoke Stair lift? My mother passed away during the 14 day cooling off period (stated as 14 days after installation) and has never been able to use the lift. The company are saying because it was a bespoke installation, they don't buy back and they cannot…
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A Shade Greener - Solar Panels - Pigeons
HI all, Has anyone found themselves in a similar situation? We took out free solar panels with A Shade Greener about 5 years ago. They lease our roof space in exchange for free/reduced energy. There was never any mention of solar panels attracting pigeons and any measures put in place at the start to prevent this. Forward…
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Seller refusing to reimburse postage for return of faulty goods
After my discharge from hospital, I bought a support pillow from Amazon. When it arrived it had a foul smell, which I can only describe as ‘cat’s pee’ . Assuming it was the fault of the plastic packaging, I removed it and left the pillow to sit for a few days to see if the smell would go. I contacted the seller through…
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Consumer Rights Under Exemptions
Hopefully quick question. Purchased earplugs online which stated would help with snoring partners. Simply stated 30 day money back guarantee. Had fairly good reviews. Received in time but neither size which come in the pack seems to fit my ears, they either pop out or if sit in make no difference to noise whatsoever,…
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Paid deposit and now they're cancelling the contract??
Hi guys, Went car shopping on Saturday, found one, paid a deposit of £500 and arranged to pay the balance on weds collect Thursday. Today I received a phone call to say that they had mis valued the car and that they could no longer sell for the agreed price and that it was actually 7K more than agreed. Where do we stand on…
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Guardsman Insurance
Anyone had any problems with Guardsman insurance ? I paid over £10k for a leather three piece suite with reclining chairs and the recliners crunch when closing. I bought these 4 years ago , they are still in guarantee period but guardsman say mechanism is buckled so it’s not down to them. It’s due to me not getting up from…
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Ikea faulty cooker hood
Hi, not sure where I stand on this but I’m not happy with Ikeas response... Back in June last year I purchased a cooker hood in their summer sale, it was half price for a couple of weeks before going back up to £500. It was the cooker hood that we were designing our entire new kitchen around so we were over the moon and…
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Mobile phone contract loophole
Hello. I have three months remaining on my contract, and I can upgrade for free to a contract at the same value or higher without paying an early upgrade fee (which is usually the value of the remaining months payable). Would I be able to upgrade to a new contract and then cancel within the cooling off period to avoid the…
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Eharmony refund under terms and conditions declined
I bought an Eharmony subscription last year under a special offer they were doing, where you paid £7 a month. I thought at the time, it would be the only way to meet people with all of the COVID restrictions at the time. Reality is, I've hardly used it and so was fully intending to cancel before it automatically renewed.…
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Octopus Fixed Term prices.
I’m on July 21 fixed price contract with Octopus fixed until September 2023. I had an email yesterday saying my prices are increasing from April 1st 2021 and advising me to move to the new price cap tariff. Can they do this? I’ve emailed but no response yet.
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electric usage
im trying to help an eighty year old lady with her electric usage, she lives in a 20 year old 2 bedroom bungalow , she only has electric for heating,, she has her heating on for a couple hours in the morning and a couple of hours at night, and not set very high,, she doesn't have any flash electrical items, no dishwasher,…
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Parts from Germany, delivered, import VAT letter from P/Force AFTER delivery?
Ok, so ordered some new car parts from a German Ebay seller. * Parts dispatched * Arrived in UK via ParcelForce. * Notice from ParcelForce that it was with Customs and if Import Duty was due i would get a letter about the amount due which i would need to pay, then parcel would be delivered. * Parcel arrived Friday via…
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Paypal and Distance Selling Rules?
I bought a phone case for £60 but returned it to the business as no longer had the phone. I paid with Paypal but their resolution centre doesn't allow for "changed mind" type categories. Am getting no response from the seller, can Paypal and its famous protection help me?...Paypal have actually refunded me my recorded…
