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Refund for faulty Hypnos mattresses
Hypnos Mattress - Refund? We bought a Hypnos Mattress from 'The Portrack Bed Centre' in Stockton Cleveland August 2018 for £1,200 we made a £250 deposit and the remainder was interest free monthly payments with Barclays Finance over 24 months Within 6 months of use - we reported that the mattress had a fault - extreme…
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Tradesperson Consumer Rights Act 2015
I had a tradesperson do work in my house. Kitchen and living room. Frankly the standard of work was not done with reasonable care and skill. After he sent the invoice I had a chat about it and he only accepted some of the issues would be fixed. I wrote a letter confirming what was discussed. He is asking for payment before…
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Returning new worn shoes that are poor quality
I bought a pair of Carvela black leather riding boots from House or Fraser last Friday (link below). https://www.houseoffraser.co.uk/brand/carvela/petra-boots-yb4693#colcode=yb469300 They fit me perfectly, but after having worn them only twice they have completely bunched at the bottom back area, and now look rubbish as…
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Urgently need advice on Royal Mail problem.
This is driving me round the bend, and I would be grateful if someone could advise me. On 25th October, I sent a recorded delivery letter cancelling my TV subscription to Virgin. To this day, the letter is showing on the Royal Mail tracking site as unsigned for, not yet delivered. I could get no help from my local post…
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HP Omen Laptop - could this be classed as a fault?
I purchased a HP Omen gaming laptop in November 2017. The laptop has only ever been used to play games like Minecraft and Sims alongside basic homework tasks. In April 2018 (5 months later), I contacted HP as the battery was no longer charging - when the charger was plugged in, it would start then stop charging. The…
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Parcel theft - Ali Express and Refund
Hi there. I don't really know what to do so I am asking for advice. I have had four parcels (worth over £40 and Christmas presents) ''delivered'' from Ali Express. I paid by debit card. I didn't receive any of them and believe that a very dodgy neighbour has stolen them. I was at work when they were apparently delivered. I…
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Currys price promise
Am I allowed to use this forum to vent some frustration? I went to Milton Keynes currys on Sunday looking to buy a steam cleaner. It was £99.99 however was £84.99 with Robert Dyas. I checked beforehand if they did a price promise which online stated they would. I got to the store and a sales assistant called Swami said…
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SCS Problem
Our new Settee and chair were delivered last Friday, really lovely and very comfortable. Before we purchased, my husband mentioned to the salesman we have a woodturner and was worried this would make the material furniture very dirty. The salesman advised us to take out the protection insurance (no surprise there) as it…
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Order not as described
Hello, I hope you can offer some advice of where I stand. I ordered some bespoke products from a company, they supplied us with mockups and we placed the order. The finished items do not work in the way the mockup did or the way their website describes. I have contacted the company and explained the issues, provided them…
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Amazon delivery showing delivered but not received
I have an order via an Amazon seller which is showing as tracked and delivered by Royal Mail at 10.19 on 31 October. I was at home at the time and there was no card through the door. I searched outside my property and asked the neighbours but not sign of the item. I contacted the seller who told me to contact Royal Mail…
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Bodged roof job
Not sure what to do really here. Basically we've used a guy for a few jobs on our house over the years and he's done a good job. We had a complete new roof a few years ago and he did a grand job (he's a roofer by trade). Not sure how we found him, think he was working on another property locally. So we needed a new dorma…
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reasonable life expectancy of goods and Very/Beko
I'm looking for advice/ a template letter/ list of important things to inc. in letter to Very/ Beko about the fridge/ freezer I bought about a year ago. First off, do I have a case for a refund/replacement? Should it be Very or Beko? Can anyone help with the picking the 'good words' :) ? Basically, within a few months of…
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Missing Delivery
Hi, I'm wondering if someone could advise. I made two orders online. Both orders were delivered on the same day according to Royal Mail. However i never received either of them - i was away with work that day / night they said they delivered them. I suspect they were placed in our recycling bin and the bin was collected…
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Paypal Unauthorised Payment not refunded
My email account has been compromised and several software licence keys have been purchased using my paypal account. Paypal are saying the purchases were authorised and I cannot get refunds. Some of the vendors have refunded me but most are saying they cannot as the keys have been delivered. I am still within the 14 days,…
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Can I deny such auto-renewal aggreement (without consent or not known)?
Hope it's the correct forum. I had a 12 months contract with a review company and it has just ended a few days ago. I was assuming this contract would not auto-renewed without my request or, at least it renewed on a rolling basis so that I could cancel it with a bit of notice if needed, (comment sense?). I was actually…
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Online Course/Refund
Im hoping someone can help me clarify whether i am entitled to get my money back. I've paid (£3000) for an online course 2 years ago its meant to end April next year , through out those 2 years i suffered from depression and anxiety and was not able to even start the course, when i finally came around they told me the…
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Flannels Refused Refund
I brought some shoes (Yeezys) from flannels in oxford street a few days ago, was told I could get a refund in form of exchange or credit note at the time, it also says this at the bottom of the receipts and on the website, anyways I decided they weren't for me and I tried to take them back in the exact same condition I…
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Poorly installed worktops, can they remove guarantee?
I purchased a kitchen and (via a separate transaction) some rather expensive quartz worktops from Ikea. I had a few issues with kitchen but largely have been sorted. The worktops are a different story as, even though they are purchased via Ikea, a 3rd party company is employed by Ikea to do the job. Initial install wasn't…
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Sent Nintendo switch for repair - nintendo said they received empty box and refusing to help
So I sent in my switch to Nintendo for a repair as it developed a fault and stopped working.. Nintendo supplied me with the returns label and I attached it to the box and sent it off with the switch. 2 weeks later they email me and say that the received and empty box. I then go back and fourth with them via emails puzzled…
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Sent in item to a shop, now ignoring me
Hi so this seems ridiculous over a 30quid item but I sent an airsoft (bb gun) part in to a shop to be machined and customised, they advertise the service on the website and I have emails asking for them to send it in and also an email confirming they received it, this was over a month ago and since receiving the part they…
