Online Course/Refund

spyke1985

Im hoping someone can help me clarify whether i am entitled to get my money back.

I've paid (£3000) for an online course 2 years ago its meant to end April next year , through out those 2 years i suffered from depression and anxiety and was not able to even start the course, when i finally came around they told me the course was now being stopped in December and even though it should only take 4 months to complete which meant April would of been perfect, i am no longer able to do this. am i entitled to anything or should i just drop it.

Many thanks in advance.

Ps apologies if this is in the wrong category.

[Deleted User]

What do the terms say?

spyke1985

you had to cancel within the first 4 weeks, but im wondering since they are cancelling the course 4 months early , is there anything to go on with that ? as im not aware of the rules and regulations of this kind of thing.

pinkshoes

If, when you paid 2 years ago, it said that it would be running to April 2020 and takes 4 months to complete, and they are not letting you start, then I would be seeking a full refund.

I am of course assuming that other than being allowed to cancel within 4 weeks, there as no other deadline to use it by?

roscoe8888

How did you get on, any update?
I signed up for a Domestic Electrical Installer Course just over a year ago. I had 14 days to cancel. The course was 70% home study, with attendance at a college for 2 -3 weekends. I took out finance and suffered similarly to you from stress, anxiety and issues so never actually began the course. I am now £1,800 out of pocket and still owe over £3,500 to the finance company. I wrote to both the finance company and the college and neither want to cancel the course nor refund the money. I am stressed to the max over this and have no idea what to do. Any suggestions for my plight would also be hugely appreciated

Aylesbury_Duck

roscoe8888 said:

How did you get on, any update?
I signed up for a Domestic Electrical Installer Course just over a year ago. I had 14 days to cancel. The course was 70% home study, with attendance at a college for 2 -3 weekends. I took out finance and suffered similarly to you from stress, anxiety and issues so never actually began the course. I am now £1,800 out of pocket and still owe over £3,500 to the finance company. I wrote to both the finance company and the college and neither want to cancel the course nor refund the money. I am stressed to the max over this and have no idea what to do. Any suggestions for my plight would also be hugely appreciated

Without knowing the full terms I couldn't say, but from what you've said you can't cancel now.  Did you do any of the home study at all?  

I think the only route you have is to plead with the college for some goodwill.  If that doesn't work and you can't afford the money you still owe, speak to a debt counsellor who may have ideas.