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Any help with a convert ticket refund
This is going to be long winded so thank you in advance if you can read and help out! My husband bought 2 tickets to watch Elbow in concert at the Castlefield bowl in Manchester (outdoor venue) for July 9th back in December when the tickets were released. In total with booking fees they cost £112. This was a very…
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PC World Expensive Gaming Laptop Failing
Hi All, My brother purchased a gaming laptop from PC World around 6 weeks ago now. He bought the additional warranty and didn't pay via a credit card for protection (brothers right :rotfl:) Anyway, upon getting it home he found the laptop wasn't performing as it should be. He complained to PC world and they gave him the…
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Letter before action....Small Claims.
So I’ve sent a letter, stating everything I’m required to put in the letter giving 14 days to respond before I go to the next step...which I’m happy and willing to do. Is this a suitable response that I’ve received via email to stop me going further? I’ve been trying for a couple of months for a response and only now after…
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Mobile phone failed 3 times what now?
Hi Hope someone can help me here. I purchased a new phone and contract in December 2018 from mobiles.co.uk a Huawei p20 pro. Last month it developed a fault where the fingerprint scanner failed. I sent it back to huawei for repair and it came back fixed but the fingerprint scanner was not set where it should have been. So…
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AEG Appliance Warranty Issues
Hello, I have a major issue with my washer dryer and the warranty. Its 2 years old and came with a 5 year warranty. The policy is underwritten by domestic and general. Its had at least 10 call outs in 2 years. I've lost confidence in it now and asked domestic and general to replace it. They informed me its an…
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Faulty Car on Finance
Hi Guys, Basically this is a bit of long winded story but would appreciate if someone could give me some advice. I financed a 2015 Nissan Qashqasi from a Glyn Hopkin main dealers in February 2018. A few weeks in i here a loud rattling noise that would happen from the engine being started until it warmed up fully and the…
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David Lloyd Incorrect Payments
Hi All We recently met with the local sales representative at David Lloyd's Port Solent club,to find out the cost to add my partner to my Platinum Membership and were told it would be £68 per month in addition to my subscription which is currently paid via Gymflex so I don't see the actual amount. When the first Direct…
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F1 Silverstone parking
Dear MS Experts, Yesterday (9th July) I bought F1 weekend parking tickets at nearby golf, spa and hotel complex that offers weekend parking at a mere £50. The F1 is Friday to Sunday (12th to 14th of July) Having bought the parking, I called a friend I am going with and he also informed me he had arranged for parking. Doh!…
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Prepaid spa voucher - local branch now closed
Hi, I was hoping to get some advice please. I recently bought a spa voucher at a local spa within a nearby hotel. When I called to book the phone had a message to email. Which I did. I was then told they were closing that branch of the spa at the end of that week but I could rebook at one of their other branches and…
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Hotel taking payment 14 months after stay
Unsure if I am asking in the right part of the forum. Hotel have taken some money from my account and then sent me a bill Basically saying they have had an audit and realised that 14 months ago the transfer that didn't go through. They sent me the original receipt but seem to be refusing to send me the latest receipt. My…
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Cancelling total fitness membership
Hello! In April I signed a 12 month contract. Unfortunately due to my disability I can no longer go to the gym. Total fitness are refusing to cancel my membership even with medical evidence of my lifelong disability. I'm stuck on what to do next as total fitness themselves did say that medical evidence is sufficient for…
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Disaster disability Disney holiday
Hi all. I'm after some advice. So the bones of my story are that last year we booked a magical Disney holiday for my family including my 2 small children and my disabled mum. My mum is wheelchair bound and permanently on oxygen along with several other issues. She is a bluebadge holder and my dad is her full-time carer.…
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Quiz Clothing complaint
I am looking for some advice about escalating a complaint I have with this company. I won't bore you with the details so here is a summary: What happened? Purchased an item online, received a different product to what was ordered. Emailed (they don't have a phone number) Quiz to find out what happened and if they can offer…
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Refund for driving lessons
I had several driving lessons and paid in cash, was then given a list of dates for future lessons and paid for the lot in one go via my bank direct to instructor. After just half a dozen lessons I have cancelled the remaining. Instructor is a franchise driver for a company, I was given no receipt for my payment, nor can I…
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Oak furnitureland and returns policy
Hi, I received some items from Oak furntitureland today and although the majority of the furniture looks fine I have an issue with the dinning table. I ordered this in-store but the sales person failed to mention I would need to construct the table myself. The legs/base needs to be attached to the table top. I was sort of…
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Argos - Shambles
Hi there, Looking for advice on how to escalate a shockingly poor service with Argos. Summary below: 1. Bought a garden furniture set from Argos in May/June 2. One of the seats could not be put together due to misaligned screws, pieces etc. 3. Called Argos customer care and was promised that spare parts would be delivered…
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Goods not received - seller refusing refund
Hello - hoping someone can help. I purchased a personalised stamp online (for my small business) ob 21May19 The seller claims to have sent twice by Royal Mail 2nd class and once by Hermes - I have no proof of despatch. Goods have still not been received by me and I have asked for a refund. He claims that goods are exempt…
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Simba Price Match
Hi, Hopefully someone can advise, and apologises in advance if I have posted in the incorrect forum. I am wanting to purchase a Simba Hybrid king size mattress (RRP £749). The webiste offers a price match with 'all online and high street retailers' - no other cavaets are stated. I contacted Simba and have had a very…
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Getting a refund for laser cutter
Hello MSE's. It is a long story, but to cut it short: Ordered big laser cutter from UK company in March, got it delivered on 31st of May. Seller from Wales, i'm in Northern Ireland. Paid deposit at ordering, rest paid on delivery day. Paid by bank transfer. Same day i found incorrect components fitted onto the machine. I…
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Consumer rights buying a car through Motorfinity and over the phone
Hiya, Brother works with the NHS and has gone through Motorfinity to purchase a new car with Mercedes Benz. Motorfinity found a car for him, and described the specs over the phone, and sent the brochure, and accordingly, an order was placed for the vehicle with Mercedes. Furthermore, the specs of the car weren't exactly…
