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Bought an item on promotion price, item delivered, now price changed. Do I have to return or do they
Hi can someone help with the following. Thanks in advance: What did you buy? Bought 10 x 54 toilet rolls for £46.50 instead of £250+ When did you buy it? Saturday 06/07/2019 Where from? (internet or in store - it DOES make a difference) Amazon How did you pay? (cash/cheque/debit card/credit card etc) Debit card What went…
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Moneyclaim online - No Response - Judgement issued - Options?
Hi, I had issued a claim online using the MoneyClaim Online service. The claim was not responded so after the mandatory period was over I selected the option to issue a judgement. The judgement has been issued and it has been 2 months since then - I have had no response to my claim. Can someone please assist - what are my…
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John Lewis returns chaos - please help
Hi all, I bought a laptop from johnlewis.com 3 weeks ago which was faulty. I arranged a exchange and returned the faulty machine to a branch collection point. I didn't receive a receipt for the return so have been trying to track it via customer services. Finally I have got confirmation they have got it but can't process…
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Go outdoors refusing a refund/repair opr replacement on 9 week old product
A Tent was purchased from Go outdoors , and on its first use whilst being put up for the first time, one of the poles failed making it impossible to use. The item was purchased on the 1st of June 2019, it failed on the 15th of June, an attempt to refund/replace, or repair the item was made on the 7th July ( the first…
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Please help. PureGym cancelled my membership
Hi. Can I get some advice please? Myself, my husband and my son all use PureGym. All three memberships come out of my husband and my joint account, our son is only 16 so we pay for his membership. A couple of months ago I received an email off PureGym asking me to take photo of in to the gym next time I went I did this but…
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Poor quality Flooring from B&Q - how to return?
Vinyl Click Flooring I bought new vinyl flooring from B&Q. It is part of their new range. It is similar to laminate, which click together, but made of vinyl so can be used in bathrooms and kitchens, which are prone to water spills. However, the builder complained there was small gaps between some of the vinyl tiles. Some…
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Subscription
hello, I had a subscription through a sports channel that I cancelled ,but the channel is still showing after a number of weeks, I e mailed them straight away , and explained,and was told the technical team was still working on it, I e mailed again ,and was told I wasn't been charged (im not) ,on the third occasion I told…
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Conned by locksmith
London I’m not sure if I have a case here so would appreciate any advice. Unfortunately, I locked myself out of my house earlier on today. I googled “Locksmith *local area*” and clicked on the second link. I don’t know if I can post the link here. In my panic, I just wanted any locksmith to come. The lady on the phone (the…
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Sofas nightmare
Hi, we have had a catalog of problems receiving a 3+2 electric recliner suite ordered from Harveys and paid for by credit card (£2500), everything from multiple phone calls, multiple delivery dates, and automated delivery advisories that were wrong. The only people who have their act together have been the delivery drivers…
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Urgent - luxury villa in France with black mould
We've just travelled 12 hours to a luxury villa in France. Upon arrival an hour ago we were told that there was water damage to the ceiling. We were asked to pay a 500 euro deposit which I refused. The ceiling damage is vast, with black and white mould spores. It is appalling. We are not in the original villa we booked…
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Personal injury advice
Hi folks, Firstly I'm really sorry if I've posted in the wrong place. Please feel free to poke me towards the right forum. I had an accident in a hotel where I fell down the gap between unsecured twin beds and badly hurt my wrist. I then spend 5 months off sick whilst various consultants tried to find out if I'd snapped a…
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Taking tradesmen to small claims - advice pleasee
Hi, I have an invoice of £625 for the following work which began 22nd April 2019: Install new socket for tv Full re skim of the room Move light switch Fitting ceiling light/fan Remove scorcher and pull up flooring Repair floorboards on the landing Replace Master bedroom door The jobs in bold didn't get done - the agreement…
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Falty Phone
Good morning all. I recently brought a new iPhone 7 Plus on a contact with EE via Carphone warehouse. Carphone warehouse are the venders of the device. This device has since been water damaged, but the device is IP67 rated, meaning that it is "IP rated as "dust tight" and protected against immersion. for 30 minutes at…
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Help! Lastminute.com cust services
Hi all, I have phoned Lastminute customer services a total of 11 times, spent more than 3 and a half hours over a period of 45 days and received no help whatsoever. They simply take details and say someone will get back to me. I have had my call escalated 4 times and I am still waiting for someone to get back to me. How do…
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Shrinking engineered wood floor.
Hi I am a wood floor fitter and have been for 20 years. I started my own business 4 years ago and have a issue with a customer that I need advice with. We fitted a engineered wood floor for a customer in July 2017 That she supplied and purchased her self. The customer then makes contact with us on December 25 2018 17…
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JD sports customer service won't refund or respond!
I will never order from JD sports again!!! I placed an order online. They sent the wrong items. Wrongly sent items were returned back via store who didn't even apologise or seem to care. Worse no refund. No responses from customer service despite sending multiple emails weeks ago. Customer service phone always busy! Never…
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Contractor Hasn't Finished Job
We're having a new bathroom installed and as part of this needed some electrical work doing. The bathroom fitter recommended an electrician he has worked with before and we engaged his services partly down to this recommendation. Electrician turned up and did most of the work (new consumer unit, electrical work for shower…
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Gym Moving
Hi all. I signed up to a gym a couple of months ago, but have just heard that it is closing and opening elsewhere which is too far for me to travel. Now the gym I attend closes on the 11th July, the new one opens on the 15th. The gym are making out they are closing the old one for refurbishment but have no idea when they…
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Are Fed-Ex trying it on?
Hello all. I'm wondering if any experts might be able to help me with something that's cropped up following a purchase of some camera equipment from the USA... Basically, I ordered an item costing £245.99, plus £35 postage/packing etc through Fed-Ex. I checked all my invoices to make sure all was well. On the main sales…
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Returning damaged goods
I bought two sofas which were delivered damaged. I complained to the retailer the following day and subsequent visits from their technician and store manager were only interested in repairing the damage. I formally rejected the sofas within the first 30 days asking for a full refund. I opened a Section 75 claim with my…
