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Great Achievers online course website has closed - can I get my money back?
Hi, this is my first ever post. Last year I signed up for the Level 3 Award in Education and Training with online learning provider GreatAchievers.co.uk. A couple of weeks ago, I tried to access the website to sign in as usual, and was shocked to discover that the company has closed. No website, nothing. I had paid for the…
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Solicitor won't Release my cheque for RTA claim
Hello everyone I had a RTA in March 2017. Finally the case has been settled and on 13th May 2019 I received a letter from my solicitor telling me I had been awarded £8000. With the letter was a cheque for £500. I was told that the solicitor would contact me when he was in receipt of the rest of the money (£7500). I waited…
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We cant change money?
went into a shop recently and asked had some loose change and asked if they could change it for one larger coin. They said we cant change money.. whatever that meant...I assumed it as they cant do it. So I saw a bank. banks deal with money, they have any coin... You can put any money into your account, then take money out…
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Groupon rights
I purchased a voucher for a hair treatment which basically hadn’t done what it’s dupposed to, I’ve had this before so know what it should be like. Contacted salon with no response and groupon offered me a goodwill refund of £15, voucher cost £49. Who is liable- salon or groupon?
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How would you play this - Tradesman and Unfinished job
We moved into a new house in April and, with my horrendous track record with DIY, enlisted the help of a local company to help with DIY flatpack assembly (bedroom + office), moving a power socket behind the wall and fitting a new light fitting in the kitchen (for some reason the builder only put one pendant lightbulb in…
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Apple complaints
Has anyone ever had a response from Apple to a written complaint Cork Ireland? I cant get a response. My iDrive has not been working for 9 months- cant get a response nor resolution.
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Medion Warranty Period
I really don't know what to do so I'm posting this here to see if anyone can help me :) I bought a laptop from Argos. At the time, I was a bit worried as the brand itself was unknown to me but I decided to pull the plug because the price was fair. I wanted to make sure I bought it with extra warranty and the Argos website…
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Bathroom Returns
We are currently renovating a downstairs cloakroom and two upstairs bathrooms. We bought all the items from a local plumbing store via a catalogue of a larger distributor so we did not see the items before they were delivered. When we took delivery of a wall hung vanity unit and basin for the cloakroom we opened the box…
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New kitchen problems
Can you advice what rights if any I have in this situation: Purchased new kitchen units from a well known retailer who represents the manufacturers and have had the following problems: 1. All items came flat pack nowhere in the catalogue does it say they where flat pack and was expecting the units to be constructed, the…
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Car Lease Deal Offer
I was offered a verbal 2 year lease deal by a car company which they total reneged on when it came to the paper work. The call was recorded so i can reasonably demonstrate the specifics of the deal. I'm now in a position where i can't get the car without paying more money for it. The difference in price is enough to…
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Evans Cycles month long repair wait
My Cube Stereo 160 ebike (>£4K) has been with Evans Cycles for warranty repairs. The Bosch motor has failed and a fortnight ago I was told a new motor would be fitted under warranty. It’s now over four weeks that I’ve been without my bike and I’m not sure where I stand. Just how long am I obliged to wait - if the bike is…
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Online review - defamation?!
I'll keep this brief: I bought something from Amazon a few days ago (fulfilled by Amazon). The product has turned up as a single unit, and not the stated multipack as described. The item is very short dated, giving less than a week before BBE (I know they'll be fine, but not the point) rather than the usual 2-3 months.…
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Can nursery charge a late fee even though they haven't sent an invoice?
My daughter's nursery usually sends a monthly invoice to be paid by the end of each month, which I always pay immediately. On Friday last week (28th June) I realised that we hadn't had the June invoice yet, so emailed to chase it up (they are usually very responsive on email) but got no response. I chased again today (2nd…
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Compensation Value for HSBC £7500 Debit Error
Hello, This is my first time posting, so hope I'm doing it within the guidelines. I have a unique problem and wanted advice on compensation value. In June 2018 I requested a balance transfer from HSBC to AMEX. There was an error on HSBC side and they transferred £7500 by mistake. This was returned by AMEX however HSBC…
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Catalogue Commission
Help. I have had a catalogue for over 20 years and saved the commission. I called today to claim the commission and they said it's expired. I never had a letter advising that and the commission built up over the last 20+ years and did not expire. Can anyone advise on this please? It's nearly £500.00
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£3 credit card fee for a £5 transaction
Hi. I noticed on my credit card statement that i got charged a £3 fee for a £5 transaction to william hill . As i made three transactions of £5 with a £3 charge So i paid £9 for £15 worth of transactions surely thats not right..so looking for advice on if this is normal..
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Refund on initial delivery fees
First question. I bought some shoes online and returned all of them, am I entitled to get back the initial delivery fees? Seller is providing free return label which I already used. Second question is not related to the first. I want to cancel my order which I bought online and already received the item and package been…
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Credit Card Chargeback - Bank say supplier must agree fault, or I must evidence fault without photo
Hello I ordered a number of picture frames that were supposed to be this colour 6 weeks ago: https://www.frames.co.uk/smart-search/view/5/7/inch/214500101/No%20Mount/Smooth%20White/Black/Acrylic%20Safety%20Glazing/1-2 However it appears to me that I've been sent the wrong item as what I've been sent is very clearly this…
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Apple Watch Issue
Hi all, I purchased an Apple Watch from Very.co.uk on the 11th of June 2019. At the weekend, I went swimming and the watch got wet ( it’s swim proof and rated to 50meters). It malfunctioned whilst swimming (likely because the water proofing not being finished to the correct standard) and turned off and would not come back…
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New Mobile Phone Broken Screen
I bought a Blackberry KEYone mobile from John Lewis 21/04/2019. I used protective sleeve for mob when in my bag and have not used when out walking in the street. I have accidentally knocked phone off my desk when moving papers and it fell 70cm on to a carpet. However the screen shattered like a car windscreen and basically…
