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Consumer rights
Archives for July 2019
Discussion List
Alamo car hire refund
I am currently in the USA on a driving holiday. I booked my car hire through a third party, freedom America and found whe. I got here that they had messed up the names on the booking, meaning it had to be rebooked and the company refunded me the cost of the car hire so I could pay it directly to Alamo myself. A few days…
John Lewis Kitchen de-laminating, who is at fault?
A John lewis kitchen was installed into a cottage just over five years ago. They designed the kitchen, it was then fitted by independent sub-contractors working for the builder doing renovation works on the property. The units have started to de-laminate, peeling off around the edges and swelling. The doors were guaranteed…
Confused about returns
I’m a bit confused about how to return faulty goods. Situation: I bought a Vax cordless vacuum cleaner 10 months ago from Argos (August 18) and it’s not working properly (roller for floor brush not working after cleaning the belt and replacing it, door not shutting properly). I can’t say whether or not it was an inherent…
faulty washing machine
HI i bought a Beko washing machine in sept 16 . within a few months it leaked from the dispenser tray, it didn't happen again so thought nothing of it until about 1 month before warranty due to expire it happened 3 times in 2 weeks so i phoned Beko, an engineer was booked to come out approx 3 days before end of warranty. a…
Watchfinder- not to be trusted
Watchfinder offered me a good quote via email to buy my Rolex watch. I had sent them a photo of the watch and all the necessary details. Subsequently I booked an appointment to visit their Burlington Arcade store- upon seeing the watch the Watchfinder employee then declared it was a different model than they’d quoted for (…
Manufacturer damaged my product
Hi. I bought an electronic product through a retailer. It developed a fault, so I returned it to them for a warranty repair. They in turn returned it to the manufacturer on my behalf. The manufacturer then sent them an email (which they forwarded to me) showing physical damage to the product, and said due to this damage…
Work done in garden
Sorry for the long post but hope you stick with it as your opinions wanted!!! I had some work needing doing in my garden as follows: Replacement of 26 concrete posts & gravel boards Addition of 30 sq m of standard decking Dismantle shed to move from left of garden and re-assemble 5m away to the right. Re-felting of shed…
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