Groupon rights

ashpan

I purchased a voucher for a hair treatment which basically hadn’t done what it’s dupposed to, I’ve had this before so know what it should be like. Contacted salon with no response and groupon offered me a goodwill refund of £15, voucher cost £49. Who is liable- salon or groupon?

POPPYOSCAR

What do you mean contacted salon with no response?

ashpan

I have emailed and texted my complaint and they have not responded

McKneff

Go in and see them armed with copies of email and text

ashpan

And if she refuses to refund?

POPPYOSCAR

McKneff wrote: »

Go in and see them armed with copies of email and text

Yes you need to go in and complain.

What was the treatment supposed to do?

Was it not apparent before you left the salon?

ashpan

It was a straightening treatment and I’ve had it before, looked fine in the salon and up until I washed it, now can barely notice the difference but I need to know who’s liable- I paid groupon so us it them or the salon?

ashpan

Can someone please advise me on my rights here, I have no idea who is liable - I understood it’s the person I paid the £ to which is groupon and indirectly the salon, confused.com!!!!

elsien

I think you may have to give the salon the opportunity to put things right first.

deanos

i presume your contract is with Groupon as that is who you paid ?

POPPYOSCAR

ashpan wrote: »

It was a straightening treatment and I’ve had it before, looked fine in the salon and up until I washed it, now can barely notice the difference but I need to know who’s liable- I paid groupon so us it them or the salon?

Then you need to go back to the salon and complain.