Argos - Shambles

roland_

Hi there,


Looking for advice on how to escalate a shockingly poor service with Argos. Summary below:


1. Bought a garden furniture set from Argos in May/June
2. One of the seats could not be put together due to misaligned screws, pieces etc.
3. Called Argos customer care and was promised that spare parts would be delivered the following day or next.
4. Booked a day off work. No-one arrived. When I spoke with Argos care again, they advised I should make a written complaint. I made a written complaint , claiming back the day's work I missed (using the MSE template).
5. The parts then show up the following day.

6. I go to construct the chair - guess what, no bolts/screw provided and the chair has two left arms...
7. I speak with the customer care team again, and a guy puts through another complaint for me agreeing that this is abysmal service. I request again 1. compensation for the missed day's work, and 2. either someone from Argos to collect the product and give me a refund, or get the correct parts shipped.
8. I receive a letter from the complaints team explaining the product was delivered within the ETA (which is not what I was informed), and that they cannot provide any refund etc.
9. I call the complaints team today and inform that I would need to disassemble the other parts of the garden set (a sofa, a chair, a table), spend my own time and money driving it to the store for a refund, and dispose of the faulty parts myself.


Can I go to trading standards with this?



Thank you

waamo

You need to check with your local CAB. Most Trading Standards don't deal with the public any more. You have to go through the CAB who act as gatekeeper for them. There are a few exceptions so you need to check locally.

I doubt they would be interested to be honest.

tacpot12

Have they offered to ship the correct parts?