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Does the Consumer Rights Act apply when seeking manufacturer (not retailer) replacement?
Hi all, I bought a fairly pricey (£620) Google Pixel 3 phone from a Carphone Warehouse store in March 2019. First time buying a top of the range phone, so I was surprised when it developed a fault after only 3 months (USB port charging issue). Guessing Google would be able to sort the issue quicker than Carphone Warehouse…
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Can I get a refund if I have painted an incorrect item before I realised it was incorrect?
I bought an aftermarket replacement galvanised chassis for my Land Rover for £2500. I painted it with about £60 worth of underseal, then fitted the axles. When I came to fit the engine, I realised it had the wrong mountings. Mine is a 3.5 petrol, they sent me a chassis for a 2.5 diesel. After several phone calls, emails…
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Agoda booking refund/compensation
Hi, I am just looking for some advice on a booking I made through Agoda. I booked a hotel in Rome with Agoda, when we arrived we were not happy with the hotel or the owner, who was not even there to check us in and our room was not tidied, so we had to go and find somewhere to stay for an hour. I contacted Agoda to tell…
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Court dispute with builder - need expert
Hello, we are currently in a court dispute with a builder over a poor bathroom fit. The bulk of issues are with tiling but there are some other issues with fitting of goods and cosmetically as well. Bulk of issues are tiling though. We have been told to get a single joint expert to write an expert witness report. We are…
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Dispute with ex builder
hello everyone i had builder who started to do new bathroom for me but he cancelled and he wants money from me .i paid deposit and on quote he clearly stated that the rest of m0ney he wanted to be paid after the completion . but before he completed the job he cancelled simply because i wanted invoice with all cost to be…
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Warranty
So my washing machine basically broke at 6pm last night, first thing I done was check the warranty it ran out 12am that same day. The line closed at 3.30pm so it was already to late to call. As I rang them today and explained the situation I was told I was to late and it was my fault I didnt ring them at by 3.30pm. I…
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Rugby Boots
I purchased a pair of Canterbury Rugby Boots from Sports Direct last October. Soon after purchase one of the tongues because detached; This week one of the sides of one of the shows has torn, rendering the shoe unwearable. I have messaged both Canterbury and sports Direct, and this morning I received a reply from…
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After winning small claims
Hi, I won a CCJ (county court judgement) against a company,the case was served on my favour and it has been required to the company to pay me, however they didn´t, so next steep is proceed with the next step at the legal process. I have a few options: Attachment of Earnings- to make sure they have assets Charging Order -…
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Neighbour's builders have blocked shared drain
Hello, hope this is the right place to post. I share a drain at the back of my terraced house with my neighbour. He is currently having building works done before letting out the property again. Yesterday I noticed the drain was overflowing with water and when I prodded the drain grid cover with a stick the water slowly…
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online purchasing
Hi all, wonder if u can help I ordered some goods from a well known online retailer, they arrived Thursday, on Saturday i tried it out ( Tarp to use whilst camping ) i used the Tarp over my tent just to try it out, used it for 6 hours then took it down. When i was taking it down i noticed damage to the tarp, I'm not sure…
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Faulty engagement ring?
Hi, First post so apologies if in the wrong place. I purchased my fiance's engagement ring in February, proposed in March. The ring is platinum, 0.4 carat main stone, with diamonds on the band. Bought from independent store in jewellery quarter, paid on debit card. The OH is a nurse so the ring isn't worn daily. One…
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Catalogue order delayed with no ETA - right to cancel?
I ordered a few items from a well known catalogue company last month (26/6). Two out of the four items were delivered, the other two have been marked as "awaiting dispatch" since then. Original email stated that the items would be dispatched in 5-10 days (not working days). I emailed the customer services who can only tell…
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Walking out of a restaurant
Not sure where to post this... but looking for advice/thoughts So I went for dinner in a restaurant which was fairly empty with just 2 other customers who had already ordered. We ordered fairly quickly 2 simple dishes (rice stir fry) and just tap water and started waiting... Just after a huge table of 8/9 people arrived...…
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Uber
Basically I was using while abroad in Poland it was so cheap with the exchange rate it made sense. Most of the little jouneys was rediculously cheap. But I did one trip which came to over £300 uk (obviously was in Polish when I did it but doing for ease), if I did the same trip in UK it would be this price. But with the…
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Building work costs
I am a home owner who is required to pay factor fees. I was sent a letter to say that essential building work needed to be carried out and that the total cost to myself would be 3231.45. Once the work had been completed I was sent a further letter to say that I need to pay 3877.70 this included vat. My question is that on…
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Issues with Argos returns?
Argos used to be great for returns, now they are a nightmare. Used to be if you didn't like something it could be returned, now has to be faulty and even then I had to jump through endless hoops. I remember buying a Fitbit once, wouldn't connect to my watch so I took it back, Argos took me out the back and phoned Fitbit…
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Booking.com refund has not arrived
Last month I tried to book a hotel on Booking.com but when I entered my card details it didn't have a field for 'name on card' but when I clicked submit it said it couldn't process my payment as I hadn't filled out all the fields... So then the 'name on card' field appears, but before I've even finished typing my name in I…
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Chargeback given, then company delivered the goods
Hi all. I’d be grateful for any advice on the least hassly way forward. In April I ordered a chair for my dad who is in a care home. It was supposed to be delivered in two weeks. The date came and went, and I tried repeatedly to contact the company but couldn’t get through by phone or email. In early June I called my bank…
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Sofa repair
I would like to ask some advice I have bought a sofa from furniture village 2 years ago around £1.4k, however, the leather coating is peeling off some places due to wear and tear or the bad quality. Hey requested me to pay £55 for the technician call out to check and see if it is due to manufacturer fault and if it is…
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Customs charge
I ordered some items from the USA:eek: and decided 10 minutes later it was a big mistake, so I cancelled straight away. Of course they told me it was too late to cancel and sent the goods anyway which arrived today with Royal Mail. However, they are charging me a fee of £26 to collect the item. Do I have to pay this when I…
