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Bensons for beds mattress fault
Good evening all Hoping I could get some advice please. We purchased a mattress from Bensons just under 6 months ago in store and paid for with a visa debit card. Yesterday i Discovered a small section where the underside has come away from the main part, not a tear but the stitching has come away and left an approx 6 inch…
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Gift card rights
Hi, I acquired a coast gift card for a return on 19th July 2018 and told that it was valid for 12 months initially and then a further 2 years from every last use. I tried to use my £49 gift card on 15th July but could not find anywhere online to imput the number. I used the online chat and was told that Coast had gone into…
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Dispute over booking
Good afternoon First time poster here. I have searched about and not found an answer so hoping for some advice. Back in may I enquired about a kennel booking for July. The company called me today to see when I was dropping the dog off. I told them we had booked our dog in elsewhere as their email in may never arrived and I…
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Disputed over whether goods were ordered or not
Hi My father has been a long-time customer of a wine company and regularly orders by telephone. He recently received a case of wine from them, which he did not order. I have advised the company that he did not place the order. I have further advised them that they have supplied "unsolicited goods" and that The Consumer…
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Caxton builders website
Anybody knows if Caxton Builders is a real construction company or a ficticious one? Ian Nelder Morgan is an “inspector” of this company in their website and I know he was far from being a good builder when he worked on my extension/loft conversion a few years ago. Ian Nelder-Morgan and his father Graham Morgan stopped…
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Wickes kitchens....return policy
Purchased a kitchen from Wickes after using their in house design service but used my own independent fitter. I have 2 end panels, still boxed, that weren’t used due to having to shift water pipes slightly. I went to return and was told that they’re non returnable as they weren’t bought “off the shelf”. It irks me as they…
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Apple - faulty from purchase MacBook Pro, won't honour EU consumer law
Hello all, I have a frustrating case with Apple at the moment, and the current status is that they've left me high and dry and told me that they will not resolve my issue. The Thunderbolt ports on the machine are not reliable. These are like USB ports. What did you buy? A Macbook Pro, Retina, 15" laptop When did you buy…
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Booking.com dispute and warning
Hi, there may be nothing further I can do about this but I thought I may as well give it a try and at least make others aware if not already... So, I'm not getting anywhere with booking.com customer service. It turns out that they don't take any responsibility for incorrect location details of accommodation you've had…
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Returning a clothing item with tags .. no receipt
What's the 'norm' when returning an unworn item which still has the original tags in place, but no receipt is available ? This morning I wanted to return two items to my local Morrisons, which had never been used. The customer services lady, who was serving me while talking on her phone (not good really) said I couldn't…
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Hotels.com Dispute - help!
Hi there, I booked a hotel through hotels.com which had free cancellation. I tried to reduce my stay, from 3 nights to 2 nights, a few weeks in advance of my stay - completely within the free cancellation period. The 'change booking' tool on the site wasn't working that day and I was told to contact a hotels.com advisor.…
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Faulty car seat (or base) - please help!
Hi, this is my first post on here, so please bear with me! I recently became a mum for the first time when I gave birth to my son in January this year. He is now almost 6 months. In preparation for the new arrival my husband and I went to several shops and tested out travel systems which included a pram, pushchair and car…
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Used Car Woes
Hi all, After some guidance regarding a used car purchase. I purchased a Nissan Leaf from a franchised dealer on 10/01/19, paying £8,000 for the car. The car was just under 6 years old with below average mileage (32000). The day I bought the car I noticed after stopping for an hour or so (with handbrake on) and then moving…
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Out of pocket after Whirlpool recall
So, having reported our Hotpoint tumble dryer to Hotpoint about 6 weeks ago as being one of the affected and dangerous tumble dryers we have now received an email from Whirlpool. We bought our top of the range BLACK dryer less than 5 years ago for £350 and we are being offered 4 options: 1. Free replacement - Indesit WHITE…
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Help! Got parcel delivered out of the blue
Hi! Got a letter with som expensive eyeliner delivered to me along with an invoice with 14 days to pay. I've contacted the company and after a lengthy mail exchange and filing a police report they've come to the conclusion that they'll drop the case and cancel the invoice. The problem is that someone have made a fake email…
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eBay and PayPal disputes....
Okay, so I had an issue with an item bought from a seller on eBay, 14” “Universal” wheel that were supposed to fit my vehicle but on trying to fit them found that they were undersized and would not clip in place, so I contacted the seller requesting that under the CRA 2015 regulations they supply me with a pre-paid goods…
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Help needed - Faulty 7 month old Bose headphones
Hi first post please be kind I bought a pair of Bose headphones from John Lewis 7 months ago, yesterday the rubber outer cable suddenly split exposing the wires inside, after an online chat with JL customer services I was told that the fault is due to wear and tear and I should speak to the manufacturer. I thought under my…
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Getting a refund from an airline
I bought 2 flight tickets with Air France from London Heathrow to Portland, Oregon, USA. When me and my wife arrived at the airport, it turned out her ESTA was not quite right and she was denied boarding. I was allowed to fly. She thought she could just buy another outbound ticket and still use her return flight, because…
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Return bought iphone within cancellation period - query
Hi all, I bought an iphone 8 plus online (bought outright, not locked) and it's within 14 days of delivery. The store's cancellation policy says it can be returned, but when I ring them they say if I've turned it on, I can't return it - I can't find anything about that in their Ts and Cs. Is it legal for them to say that?…
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Overcharged tattoo
Hey, I hope this is the right place! I booked a day sitting for a tattoo the other day, and it cost £300 for 10am-6pm. We didn’t even start tattooing until past 11am because he was disorganised, didn’t know what the date was or which client he was tattooing! And from then on in, he took a 10-15 minute cigarette break every…
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Bangle
Long story. Husband brought me a bangle which cost £500 at Xmas. By the end of January we had to take it back to Beaverbrooks as the diamonds were on a sticky strip and were peeling off. I chose a different bangle - gold twisted with plain back. Less than 6 months in and it is extremely dented and at one point the gold is…
