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Can I Get a Refund on a Warranty?
Last year, I bought something from PC World, and it stopped working just before the warranty runs out. Unfortunately, the product that isn't working is no longer manufactured. PC World have said that they would give me a credit note. But I don't want a credit note, because I don't like to buy anything from PC World,…
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Neutrogena Visibly Clear Light Therapy Acne Mask recall refund
Hi we bought one of these Neutrogena Visibly Clear Light Therapy Acne Masks from Chemist4U and have now had an email from them to say that Neutrogena have recalled them on safety grounds. They just want pictures of the mask we have, including lot numbers and they will refund but only in form of a voucher. Surely they…
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Homebase refusing to refund faulty Balterley shower tray
I ordered a shower tray from Homebase (Balterley), the bathroom fitter unpacked it last Thurs. There was a few scratches and a dent at the front. When he unpacked the corner (which was protected by polystyrene, it was dented). He reckoned it had been dropped and packaged up! I phoned Homebase who wanted photographs, which…
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Parcel didn't arrive within 24 hours, despite being described as "24 hour tracked with Royal Mail"
I ordered a replacement power supply for my Xbox as my original one broke down. I then ordered one off Ebay with the postage described as the seller as "24 hour royal mail tracked" which indicated that I would receive my parcel 24 hours later. However, I ordered it on Saturday and it's been more than 24 hours later, it's…
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Uber Pool Ride Cancelled
I'd like to hear what others think about this. I just had an operation yesterday, and needed a lift home from the hospital. I saw that Uber pool was a fair bit cheaper than UberX. A guy called Joaquin accepted the booking. We waited a few minutes outside the hospital and eventually Joaquin cancelled, as he said he could…
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Faulty item just out of warranty
Hi, would appreciate any advice with this. I bought a portable air con unit at the start of June last year. A week ago it started leaking water out of the bottom. I phoned the retailer who is also the manufacturer and was told that there was overspill because the tank hadn't been emptied. Thing is, the warning light to…
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Ebay - item not as described
Cross posted on the eBay forum. Two years ago, I purchased an Optoma projector from an eBay seller which was described as 'Opened - never used'. This was for outdoor use at my holiday home and has had no more than 150 hours use. I bought it because of Optoma's reputation for quality and reliability and was also influenced…
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Where do my rights lie
I bought a product recently in the Amazon Prime Sale, it came from a third party seller in France. At the moment I’m not exactly sure if it is reasonably accurate. If I feel it is not and want to return it where do my consumer right lie: with the retailer in France or Amazon UK The article was a Whitings Steel HR activity…
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Builder to Small Claims Court
Hi All, I got my bathroom stripped and full new rebuild. Work started in Jan 2019 and finished in Feb. Paid the builder in full with door threshold and floor tiles grouting still to be do, that day he packed up his tools and said remaining work will be done day after as tiles need to settle. Today it’s almost end of July,…
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I paid £70, price tag said £65
As per the title. I paid £70 each for two pairs of branded jeans from an extremely well known jeans shop. I never noticed until I removed the tags to wash them that the tag said £65 and I'd paid £70 a pair. Do I have any comeback?
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Debt collectors
Hi, My gf had a debt collection agency send her a letter the other week (long story short she didn't change her address and a speeding fine went to old address that she didn't get etc) So the fine was £1121 we spoke to the debt firm asking what it was for as there was no description. After a week they let us know it was…
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Evans cycles again :-(
I purchased a long-travel full suspension electric Cube bike from Evans Cycles at the start of August 2018 - a fairly signficant mountain bike for hard trail-riding, jumps and a bit of downhill. It cost me just under £4k and is currently still for sale at £4,099 on their website. 7 weeks ago, I returned the bike to Evans…
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Refund for baking class, HELP!
HI, My first time posting so bear with me! I recently booked a baking course as a birthday present for my mother. Only lasts a few hours but cost £50! Anyway, It turns out there was an event on in my mothers hometown that prevented her from attending due to road closures so she informed the company and asked if she could…
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found in Moo Milk MilkShake
i found this in mo nilk chocolate fudge milkshake while age its was slimy, slippery but solid, thicker than say the film you get on top of boild milk, had to spit it out and was like what the hell is this for def shouldnt have been in the milkshake. https://www.dropbox.com/s/j3mffkipj7tvwgv/moobadmilk.png?dl=0 tried to…
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Right to cancel overdue furniture?
Hello! I would greatly welcome any advice you lovely MSEers can give. 14 weeks ago we ordered 2 sofas from Harveys. Our paperwork said the lead time was 12 weeks (instore they said their computer suggested 10 weeks) and that they should advise in advance of any delays. We hadn't heard anything so called Harveys CS 4 days…
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Business to business claim help
Hi. I have an ongoing business to business issue, where my machinery is still under warranty but keeps breaking. It is around 6 months old, and they repair the parts fairly swiftly ie a week or two but it keeps breaking. I an now looking to start a small court claim against them due to the machine not being fit for purpose…
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I 'owe' Paypal £5,000, any advice?
Hi all. First time posting here. I sold some bitcoin a few weeks ago and the guy I sold to paid via Paypal. £5,000 in total. The trade went through and everything was great until a few weeks later when I was told by paypal that the payment was unauthorised and that they were refunding the buyer. They also decided that this…
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Argos; Refund for headphones?
Bought new headphones for my son's console online order (click and collect) Son has tried them for an hour and is not happy with the sound quality. He wants to return them. Do I have any grounds to.return them? On the Argos website it says they will accept at return if the item is still sealed (it's been open and tested).…
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NatWest Credit Card Block Not Returned
Hope I'm in the right place :cool: Long story short - rented a car in Sri Lanka (through Car Flexi) in April. As per, €500 blocked off of NatWest credit card as deposit. Car returned in same condition and deposit due to be refunded within 14 days - happy days. Fast forward 3+ months and a bazillion emails later, and the…
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Paid wrong company help reclaiming please
Hi everyone I accidentally paid my service charge to the freehold owner rather than the management company nearly £1200. I sent a cheque and they cashed it, so I thought it had been paid. Eventually the management company chased rage debt and I realised my error. So I wrote to the freeholder who sent a very rude letter…