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Small claims court, broadband
I guess its online these days; I had an issue with my broadband provider, Onestream, and their failure to provide me with the service that I paid them for. I had no internet for over a month. I know that companies signed up to BTs good provider scheme give £8 per day in compensation for no broadband, but my provider were…
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Goods not delivered, how long to claim?
Apologies if this is the wrong place to post this but I've been tryig to find this info for hours now and can't! Anyway I sold a customer goods online, they placed the order on the 21st of April 2019, and they were sent by FedEx and delivered on the 25th, with a signature on the tracking of the customers first initial and…
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Refunding gift card vs debit card (mixed payment)
The short version of a long story is: Ordered an item, on promotion @ £70, from Currys Paid on a gift card (I get discounts on them via work) Item arrived, husband realised he'd ordered the wrong version Promotion had ended, item now costs £185 We arranged to return for an exchange Currys warehouse decided not to exchange…
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My Hermes, forged signature, no parcel.
Hi. I was expecting a parcel from beauty bay today but had to go out. Typically the courier came during the 30 mins I was out for the day. The email says its been delivered and signed for with GPS showing he was at my house. The signature is NOT mine and there is no parcel. I've checked the bins and round the side.…
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Help and advice please
Hello I need some advice. i bought a new wacth online from a known shop. had the watch a week and sent it back due to not keeping time the shop sent it off and said it would be a few weeks until I got it back. I complained and they gave me a new one. the other week I had a knock on the door and the broken watch had arrived…
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Customs charge for unexpected parcel
I’ve no idea what section of the forum this should be in but I’m hoping someone can help. Today, I got a ‘fee to pay’ card from my postman. The box is ticked to say it’s a customs charge. The problem is that I don’t remember ordering anything that would have a customs charge on it (Nothing from abroad). I’ve checked…
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New phone... No free gift
Hi all, after some advice please! I took out a mobile contract with 02 thru mobiles.co.uk on 18th July with a free amazon fire 7 tablet as a free gift, however O2 declined me as a customer so I changed the contract to EE, keeping the same phone and free gift. In fact, I told the lady I spoke to whilst changing the order…
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dodgy new front door, not yet paid for
We had a new front door installed earlier this year, the terms said "payment on installation", however within a couple of hours of installation and before payment I noticed there is a fault which means the door will not lock/unlock correctly when the sun is shining. I immediately informed the company and they came out and…
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Adjustable bed uncomfortable-do I have any rights?
I have osteo arthriris & problems with back, neck and more. After a lot of careful thought & research and a showroom visit we bought an adjustable bed (head/feet up & down, tilting up/down etc) It was expensive, think decent second hand car price. Delivered & set up yesterday, the mattress is so firm its hard and I can't…
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Hotel booking - advice needed
Hello I have booked via the Agoda.com site a hotel room for 3 people (2 adults 1 child) in Vienna. I received an email confirmation from them confirming my booking for 3 people. At the same time I received an email from the hotel thanking me for booking a room for 2 people with them. Immediately I contacted the hotel and…
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Help
Hi we purchased a hot tub from Homebase on Saturday. Had problems from setting it up and now it doesn't heat up. Where do I stand with getting my money back? Thanks
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Primark - ? Taking money twice off Credit Card
On Sunday I went to Primark and spent over £100 using my credit card. It is showing on credit card twice, once as a normal transaction, once as a pending transaction. So in effect my balance is down £200. This is still so today Tuesday. Not an online purchase, I went to Primark itself. Does anyone else have experience of…
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Faulty Breville Kettle - advice needed!
Hello! I have a Breville kettle that is dangerously faulty and need help! I have reported it to Breville and they said that because it is out of warranty they won’t help but this is sheer dangerous not a simple warranty issue. Can anyone help? The kettle was full of boiling hot water and the handle just snapped!! I’ve…
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Purchased 5kg hay only received 4kg hay and 1kg packaging
I purchased 5kg hay for my pets. It was delivered today and it felt a bit light. The entire box weighed 5kg. I emptied the box and weighed the contents at 4kg and the empty box was 1kg. As far as I'm concerned I'm missing 20% of my order. Is it legal to say you're selling 5kgs when really it's only 4kgs and 1kg of…
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Lease Company - Deal agreed now cancelled
Hi all, I have been searching for a lease car for a while and found the one i wanted, 10 days ago now i contacted the company and we discussed the figures. The brokerage fee was paid and i was told the order had been placed and that they're just waiting on the dealer to send out the finance documents for us to sign. I was…
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Bank details and email address revealed by company
Hiya, Was in touch with a motor company to purchase a new car. There was an exchange of emails. My brother had paid a deposit for the vehicle, but the company emailed requesting his bank details in order to issue a refund, as they needed the deposit to be paid out of my account, and the account I was setting up a finance…
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Purchasing headphones bought online ?
If I were to buy a pair of noise cancelling headphones online from Argos and get them delivered, Would I be within my right's to open the box, connect them to my phone and try them out and inspect then If not satisfied return them for a full refund ?. Would the above be classed as "reasonable handling", I've been to John…
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Just Eat is the worst company ever.
Just Eat is an extremely disgusting company. They make millions of profits by inflating the takeaway prices and manipulating them so that all takeaway shops have the same prices which are increased regularly. They are also a monopoly as I do not think there are any other companies we can order from. Is there a way to…
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Holiday Home holding deposit
Hey! First time in this situation so I'm not quite sure what to do. Was wondering if I could grab some advice? Me and a small group stayed at a holiday home for a relaxing hen weekend, the home had a £650 damage deposit and a nearly £200 cleaning fee which I thought was absurd, but paid it anyways because at least I'd know…
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delete
sorry please delete
