Adjustable bed uncomfortable-do I have any rights?

Suziekettles

I have osteo arthriris & problems with back, neck and more. After a lot of careful thought & research and a showroom visit we bought an adjustable bed (head/feet up & down, tilting up/down etc) It was expensive, think decent second hand car price. Delivered & set up yesterday, the mattress is so firm its hard and I can't tolerate any of the up/down features, after 5 minutes or so I'm so uncomfortable I have to lie flat on my side again. We don't remember the mattress in the showroom being this firm. After 5 uncomfortable sleepless hours I moved into the spare bedroom. I feel physically sick at the thought of the money we have spent on this bed, our old bed which was going to a charity shop is more comfortable. I will contact the company later, do I have any right to return, there is nothing in any of their info about what to do if you are dissatisfied .
Thank you

DoaM

Is there anything on your order form defining the mattress type? (Soft, Medium, Firm, or a number to specify firmness ... typically 1 is Soft, 5 is Hard, etc.)

Suziekettles

Thought I'd posted,but can't see my reply.....
Mattress is an AirFlow active comfort,just one version (no soft/med/firm) if the showroom one had been so firm (hard) we'd never have selected. But there's a huge difference between trying a bed fir 15mins & actually sleeping on it.

foxtrotoscar_2

Explain the issue to them and ask to swap the mattress you have with the showroom one?

JJ_Egan

As you say very very difficult to determine a mattress by lying on it for 5 mins .
A week or more is required .Retailers usually say try for at least one month .
One the firmness they are probably going to say is the same as the one in the shop.


Airflow just looks to be a marketing tool .
Varying types from £85 upwards.


I find

https://www.ikea.com/gb/en/p/hamarvik-sprung-mattress-medium-firm-dark-beige-50258728/


Plus

https://www.johnlewis.com/john-lewis-partners-natural-light-cotton-comfort-dual-layer-3cm-deep-mattress-topper/p3045967


About the best for support and comfort.

robatwork

Just an opinion re mattresses in general. I realise we're all different but surely a firm mattress is much better in the long run for your back, neck and arthritis?

A night on a soft mattress in a hotel nearly cripples me. Firmer the better.

JJ_Egan

No firm is wrong and probably does more damage .
It all depends upon users shape and build .
Support is the word and thats down to the coil springs more than anything .

neilmcl

JJ_Egan wrote: »

No firm is wrong and probably does more damage .
It all depends upon users shape and build .
Support is the word and thats down to the coil springs more than anything .

You're absolutely correct and why a lot of respected mattress manufacturers and sellers are trying to get away from labelling mattresses as soft/medium firm etc as it's largely meaningless and can confuse. It's all about support.

Fosterdog

robatwork wrote: »

Just an opinion re mattresses in general. I realise we're all different but surely a firm mattress is much better in the long run for your back, neck and arthritis?

A night on a soft mattress in a hotel nearly cripples me. Firmer the better.

Medical advice used to be that a firm mattress was better but current medical advice leans more towards a medium mattress made of something like memory foam that fits to your individual shape and offers support in the right places. Maybe in another few years advice will change again.

photome

I bought a bed/mattress 18 months ago, I also thought it was firmer than the store mattress ( the mattress in store was new so hadnt been tested a lot).



Its a Vispring and they do offer to swop , but we used it for a few weeks as suggested and after a few uncomfortable nights, I can now say its the most comfortable bed I have ever had

YBR

We bought a firm dunlopillo mattress around 10 years ago now. Just like you I felt we might have made a huge mistake a week in where I felt it was soooo hard the floor would be better.
Stuck with it and it became very comfortable and by 2 weeks all my back aches had gone.