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Mobile Phone Number Stolen and then used to access my Bank Account!
Hello, I hope this is posted in the correct place and that someone can help me! In a nutshell, my phone number was stolen by a fraudster. Once they had control of my phone number, they reset my online banking details and transferred money from my account. In detail, here is the full story (and timeline); Tuesday 16th - I…
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Admin Fee For Refund Advice
Hi, New here, basically I bought my son some swimming lessons, £150 for 10 lessons, back in April 2019, he completed 8 of his lessons and I received and email saying I'd paid for another 10 lessons and £160 had left my account, so I called the company and asked what was going on (no direct debit had been set up so had no…
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Buying Reward Gateway and Instant Voucher type deals on a CC
Morning all, my first post here so please be gentle. Apologies if its in the wrong place. What are your thoughts on trying to save the extra few percent with these Instant Vouchers that our work-related Reward Gateway tout and similar to Quidco and others. I'm all for saving say 6% by buying the voucher but how does that…
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Harvey's Delivery Delayed
Hi all Hopefully I'm in the right place for some advice Purchased a sofa in full over 2 debit cards and cash 3 weeks sgo to be delivered tomorrow. We were shocked that it was able to be delivered so soon so the sofa we were offered as temporary from a family member was given away to someone else as we are moving into said…
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EBay, PayPal, Delivery Promises and Refunds
Hello and thankyou for reading! :wave::wave: Is it legal to withhold a refund when an item has not been delivered as promised when buying online? Purchased a bed from a top rated seller ( 99.9%) on eBay (though had I looked closer 20 plus -ve feedbacks re service/delivery company and countless neutrals!), paid with PayPal.…
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Does Small Claims Court have to make it clear if they reject my Amended Particulars of Claim form?
Hello I have an ongoing court claim in the Small Claims Court, a case in which I am the claimant. * I originally filed my Particulars of Claim form to the court & defendant last year, the defendant did not respond to the claim and so the case was awarded in my favour by default, and I served a Third Party Debt-Order…
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Gdpr Breach
Hi Please advise. Was looking at buying a used car from Peugeot. Submited details online via website, and was contacted by salesman. Agreed to go view a car, but due to unforeseen circumstances, had to cancel, and called to do so. 2days later, I started being harrassed by text message, for not going and buying said car. It…
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Small Claims Court Secret Recordings
Hi, my first thread, excuse me if I get this wrong ! A builder let us down badly & suspecting what was actually going on, I made a few secret recordings using my phone during meetings, really for my record so I had note of exactly what was agreed. I’ve subsequently been let down again by then & have now just taken them to…
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Weborder refund for missold none eu product
Hi, I recently bought a smart watch from a company called "Tech in the Basket" thinking it is a UK based company as it has an UK address , and delivery method is Royal Mail or DPD. There is no where on their site stating that goods sourced from outside of UK, so I fell for it. They sent a royal mail tracking number…
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Is this a lost cause?
Hi, I am not too optimistic but I bought an item from a private seller on Facebook's Market place. I always pay for everything via PayPal but I was having a problem with it and unfortunately made the mistake of sending £146 by Bank Transfer. This was over a week ago and the item has never been posted and now the seller…
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Trainline wanting tickets posting to them but I must pay postage
Hi Really not penny pinching but this is annoying me on a point of principle. I booked trains last week on the hottest day of the year via The Trainline app. Needless to say the outbound was cancelled due heat and no further trains ran, same for the return journey later the same evening. Ive applied to TL for a refund but…
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Amazon Market Place seller A-Z Guarantee. Am I wrong?
Hi I purchased a gift set of towels from an Amazon Market Place seller, which on arrival, I considered to be not fit for purpose. They smelt, & had runs in the fabric. I mssg the seller with pics, who told me that they were "high quality" and "meant to be like that" but if I wanted I could return them. I asked for a return…
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Amazon / Ebuyer - Sold me a second hand device as new!
I purchased an Apple Mac Book from Amazon UK through a third party seller (Ebuyer) in September 2018. The device was sold for over £1200. The item was sold as "New". I've had problem after problem with it, not charging, keyboard sticking - it's basically unusable now as the battery has died. I contacted Ebuyer who advised…
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Foreign warranty still valid?
Bought a Port Designs ( a French company) rucksack about 2 years ago from TKMaxx . Had a limited lifetime warranty with it. A year later a defect arose which I wasn't sure was covered by the warranty but I submitted an online claim with photos and video to show the problem. Without much debate they sent me a new…
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Microsoft Surface - Battery Engorged has broken screen
So the above is four at end of August and up to now has been trouble free. However, the screen has came away fro. The chassis and on researching and looking at the popped out part it appears the battery has expanded and caused the issue. MICROSOFT are washing hands of it and told me to turn it off immediately and dispose…
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Bizarre/unfair pricing on subscription website
Hi. There's a subscription website that I'm a member of. I'd prefer not to name it. It is a UK based website but they have users and members from all over the world. My issue is that I find their pricing system to be bizarre and unfair: The price for an annual membership varies depending on which currency you pay in, but…
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Jumping Through Hoops
In June 2018 we purchased a Dishwasher which was supplied and fitted by a well known retailer. Earlier this month we became aware of a widespread leakage of water throughout the kitchen and the adjacent dining room in which there was considerable water damage to the fitted carpet and underlay. Investigation revealed water…
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Broken Airline Seat Compensation
Hi, I'm new to the forum so apologies if this is in the wrong place. I booked flights through Expedia and paid with my credit card. I had saved up and booked business class seats with American Airlines for myself and my two children as a very special treat for a big birthday of mine. We flew from Dublin to New York. I am…
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Homebase refusing to honour warranty
We purchased a fitted kitchen from Homebase with a 3 year warranty on the fitting and install. The warranty was due to expire in May 2019. At the Beginning of March 2019 I reported an issue with the installation of an appliance. The issue had been advised to us by the appliance engineer who came out to fix a fault with the…
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Comms Rover and Supanet
Do anyone know who or what Comms Rover is about Rang who I thought was Sky and was redirected to a company called Supanet who lead me to believe they were Sky I entered into a contract 15 days later I realized they were not an outsourcing company Took case to Ofcom they listened to sales call recording amongst other…