Comms Rover and Supanet

Jennywren3

Do anyone know who or what Comms Rover is about
Rang who I thought was Sky and was redirected to a company called Supanet who lead me to believe they were Sky
I entered into a contract 15 days later I realized they were not an outsourcing company
Took case to Ofcom they listened to sales call recording amongst other evidence and agreed that on two occasions I stated to Supanet what I wanted to switch to Sky broadband to connect to my sky q boxes that I just had fitted.
Ofcom agreed that the agent did not clarify on either occasion that I was not speaking to Sky and they could not provide me with Sky Broadband
Ofcom report that they are satisfied my intentions were clear and they consider the agent was negligent by not being clear about the services they could provide
Ofcom found in Supanet favour I believe that they sold my a service that was not fit for purpose and that I was mislead What can I do Stuck with massive bill for nothing as I had to cancel

JJ_Egan

You need real legal advice as per your other posts on the same subject .

sheramber

Registered Office

STADYL Building,
Corner Them.
Dervis-Florinis Street,
CY-1065 Nicosia,
Cyprus
https://www.supanet.co.uk/contact

JJ_Egan

Not UK law then .

davidmcn

JJ_Egan wrote: »

Not UK law then .

Depends on the OP's contract, but their terms and conditions here state it's governed by the relevant UK jurisdiction of the customer rather than Cyprus.

Jennywren3

Dont know what action to take next Having appointment with MP This comany was fined 60,000 pounds a few years back huge report on them

Jennywren3

For Slamming

JJ_Egan

You need real legal advice as per your other posts on the same subject .

Legal advice on your problem especially as OFCOM has not found in your favour .

mattyprice4004

I used to work for them - good luck. You’ll be able to get it sorted, but need to push the issue past the front line staff

Jennywren3

Hoping for help from mp have appointment this week or other that that how do you get through the front line ombudsmen staff Thanks everyone for all your help

Jennywren3

Supanet have reinteraited today that they dont accept they missold a service and received another letter from Quick Collect threatening failure to pay may affect credit ratings

Anyone had dealings with this shady debt collecting company
It seems they are not even recognised by the Data protection regulator I have asked for them to be investigated