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Faulty Lenovo Laptop
Afternoon all I have a problem with a Lenovo Laptop that went out of warranty in November 2017 so I'm kind of stuck. Its never used online just for updating Windows and only used 5 hours per week at most for Powerpoint presentations and videos. Last week I had to do a Virus check and had to restart. Once it restarted all I…
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Microsoft elite controller cost £104 lasted 1 year
Hi. I bought an elite controller in November 2016 and it was £104. I contacted Microsoft as the controller has started to make movemts on its own. It has been well looked after and stored in its case etc. Is it unreasonable to expect it to last more than 14 months? I am trying to challenge them to either replace or fix…
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Help with Small Claims Court/Bank transaction
About 3 months ago I started a new business and starting running a Public House. A company called Clements Agency reached out to me offering their services to lower the business rates for me. I replied to one of their emails explaining that the only time I would agree to take their services is, if I do NOT to pay any fees…
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Samsung destroying phones with software updates
Hi, I am wondering what my options are in this situation. Samsung pushed out a software update to my Galaxy s7 handset which completely killed it. The phone rebooted twice during the update process, and then the screen went blank and from that moment on-wards, the phone no longer responds. No combination of button…
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Transaction error leading to me with no funds
Hi, looking for some advice please. I bought a laptop 5 days ago using £200 gift card and £90 from my debit card. The purchase was from a large store and completed by telephone. A couple of nights ago I discovered the account I had used was short and could not find a transaction which would account for it. I did not have…
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Plasterer wanting to charge more now job complete
Hi all, I requested a quote from a plasterer for 3 rooms. I have in writing the response: “Rooms that size would be roughly £300 per room and that includes labour and materials”. This was before he visited the property. He then visited and confirmed that price verbally. He’s now finished and is asking us to pay £300x 3…
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Cost for sending solicitor letters?
Hi Can anyone tell me how much you are allowed to charge solicitors for sending them letters regarding a small claims court case?. We are representing ourselves and have done all admin ourselves. We are just trying to get our costs together for the judge. Thanks
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Tickets changed seating to standing - no refund
Hi Guys I bought and paid for two seats at the up and coming Madness concert (at Englefield, near Reading in July this year), from ViaGogo. On facebook, my partner noticed (a few days later) , that the venue had changed to all standing , i.e. no seats. This is no good for me, so I asked ViaGoGo for a refund, and they…
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Training course gone bust
Hi hope someone can help 2013 I enrolled to do a gas training course which would take approx 2 years. All was well I was on track to complete when after 18 months the company I signed up with went into administration. My course was put on hold whilst another company took over. The new company then restarted my course from…
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Florist order delivered incomplete, refund refused
Hi, I ordered a Valentine's day gift set from the Blossoming Gifts website, to arrive at my girlfriend's address on 14th Feb. (Can't link the product, its on the Blossoming Gifts website under the "Valentine's Day" section and it's called "Romantic Gift Set"). I paid using debit card. I used a £10 discount code that was…
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large item- return
Hi, wondering if anyone can help. I bought a shed end of last year and paid a professional to put it up. All was good with the shed and i moved all my stuff in. Its been water tight but some mould/fungus/spores im not sure what they are have started to grow on the inside of the roof panels. The shed isnt leaking and ive…
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Argos refusing to issue refund as I opened the fit
Have I got the rules completely wrong about buying online and the right to a full refund within 14 days - without even having the original packaging? I bought a fitbit from Argos this week online and paid by credit card. I tried it for two days but it just isn't suitable for me, it doesn't log what I need it to, so I…
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Do I have to return a faulty item
Hi there, I purchased an item from a business who has both a shop and a website, I bought the item in person and collected it (I therefore didn't pay any shipping) but the item is faulty and the retailer is telling me I have to return the item myself as I didn't buy it online and am therefore not covered by distance…
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Dating site trying to enforce auto renewal
Hi, I signed up to Elite Singles on 4 Nov 2017 for 3 months for £134. Though expensive I thought I'd give it a try as it had been voted best dating site on a poll. It wasn't clear when I signed up that I couldn't run my own search. The site provides matches as per it's algorithms which wasn't satisfactory. I cancelled it…
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Card refund not showing as a pending transaction
I recently bought some furniture at Aldi which was faulty when unboxed. I took it back for a refund in store. Upon checking the refund receipt, I realised that they had debited my card AGAIN for the amount they were meant to be refunding me. A manager came over to sort the mess out, and refunded my card for both the…
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Warranty Limitations
Hi, I purchased a part for my car from a supplier that specialises supplying reconditioned parts. The part that was supplied turned out to be faulty, it was removed, returned to the supplier and a replacement provided (within 3 months). The question I have is; the terms of the warranty for the part states that "(Supplier)…
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Lidl Mattress returns!
:mad:I bought a memory foam mattress from Lidl. It came vacuum wrapped rolled up in a plastic bag. I opened it and discovered the quality was very poor and not suitable for my bed. I gave it a few days to expand further then contacted Lidl to request advice on how to return it as it no longer fitted the packaging. I…
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Small claim against company registered in Scotland
I had some work done on my house in England by a company which turns out to have its offices registered in Scotland. They didn't complete everything they quoted me for and are basically refusing to answer my requests to put things right, so the only way I can see me getting my money back is through the courts. The contract…
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Bifolds fitted at wrong floor level
I am looking for some help on an issue with a local bifold doors company, as they fitted my weather track at the wrong floor height. The bifolds are from a reputable manufacturer, the cost of the job in the range of £5k. Which is why I cannot take it lightly. The doors were fitted before the end of last year, October. It…
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Shocking Crystal Ski, Customer Service
I would appreciate advice on a complicated complaint about Crystal ski (aka Tui). On the return trip from Andorra we were traveling the 3hrs to Toulouse airport and encountered a landslide that closed the road, in the past this road closure would mean being redirected to Barcelona (3hr journey) and some delays as new…
