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Advice on terrible sofa from Harvey Norman
I purchased a sofa from harvey norman which arrived December 2015. almost straight away the recliner function was catching so raised a fault and technician came out no hassle he agreed nothing could be done to fix so was replaced about a month later. Now 10 months after the replacement arrived one side of the sofa has…
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Engagement Ring Damaged
Hi, I was wondering if anyone had any advice. I went to a jewellers in 2015 and bought my partner and engagement ring. It was a one off design by the jeweller, and they had to increase the ring size by 1 or 2 sizes to an S. My partner is a nurse so only wears the ring 2 or 3 days a week so not much wear but last year we…
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Leather Sofa Puddling effect?
I wonder if someone could help me? I bought a new couch last week costing over £2000 from Stokers based on seeing a lovely one in the shop. Now its been delivered, I've noticed the leather is ruffling giving like a puddling effect. Not all cushions are doing this, and I don't remember the one we sat on doing this. Just…
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Unique concert venue refund claim
Hello all, Madness are due to play a series of concerts at 4 stately homes. I bought VIP tickets in row B right in front of stage - Englefield House. Within a couple of days, the organisers changed venue to all standing and put out a message that "If this new arrangement is not suitable for you, you can get a full refund…
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Being charged for work we never agreed to
Hi, we just bought a house and the guy we bought the house from has retained a plot of land next to our house. He is having a boundary fence erected to separate his land and they are digging holes and fitting concrete poles. Our drains at the same time of them digging completely blocked up. We had a drainage company around…
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Small Claims - 8% Interest
Hi Preparing for the online form and need to calculate the amounts. This has been going back and forth a while , with various offers I have had and refused, so when exactly can I start calculating the 8% from? The transaction date , the date I received the goods/services, the date I fill in the online form , or the…
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Claim Court Fee
Hi all I am considering taking my roofer to court, I have no experience at all in this area so have a quick and possibly dumb question regarding court fees. My original invoice was for £1550, would I have to claim for the whole amount or can I claim for £1500 and reduce the initial fee slightly? (Builder promised to redo…
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Pressure Sales?
My husband has just had another company ring him to try and sell us some energy saving device. We are vaguely interested but then they said they would come and talk to us but 'recent legislation' required that both my husband and I were present. Is this true? I guess they would prefer that we were both there so we couldn't…
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Breach of contract by our vets?
Hi all, I wonder if someone on here could give me some pointers, i'm reasonably sure that i'm legally in the right here but wanted to just double check. We have two cats, who are under my local vet practice's "health care plan". This covers, or did when i took the policy out, consultation costs, worming treatment, and any…
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static caravan hidden charge
We own a 30 ft 1990's static caravan held on a license agreement site on a site in scotland. The site has recently changed hands end of 2017,mid term of the annual agreement which runs typically March to March. Our intention was to sell or gift the van this coming new license period with expectation of getting little or…
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David Lloyd 3 month cancellation
Hello, After just over two years, I have decided to leave David Lloyd for a variety of reasons. I put my notice in yesterday to the club assuming one full months notice would be required taking me to the end of February. They wrote back saying my membership would end on the 30th May. I then wrote back citing section 2a of…
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Broken Hotpoint oven
Hi all, Back in May 2015 we bought a Hotpoint electric double oven online from currys. All was fine until September 2017 when the top oven failed, and an intermittent 'clanking' noise developed on the fan on the bottom oven. Some back-and-forth and eventually the stat on the top oven was raplaced FOC. The engineer could…
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No post since moving house
We moved house before Christmas. We didn't really put much importance on getting no post until into the new year, when we realised we hadn't received any mail at all. This was bought to light by us not receiving our updated driving licences and also DH's employer sending an expensive bit of work kit (untracked!) and us…
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Returning a radiator CCR - return by normal post?
Following on from the thread titled If a company delivers, are they obliged to collect?. Does anyone know the legal definition of "normal post"? I ordered and had delivered a central heating radiator but have changed my mind about the size and now want a larger one. Similar to the OP in that thread I am happy to pay…
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BMW X1 windscreen sprayer not working - warranty
re-posting under consumer rights Hi, I have purchased an approved used BMW X1 (14 reg) from the dealer, end July 2017 I purchased BMW approved screen wash from same location on 20th January 2018 after getting warning indication for empty screen wash, after one week of topping up the screen wash my front screen wash stopped…
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Returning a Apple iMac within warranty
Hi I'm hoping for some advice regarding an apple imac I purchased from John Lewis last July (it has a 2 year warranty). I have had no issues at all until November when I installed an update to the operating system (from Sierra to High Sierra). Since then my keyboard and mouse lose bluetooth connection numerous times a day.…
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John Lewis Refusing Replacement
Hi, In November 2016 I purchased a laptop for £699.95 in a Black Friday deal online with John Lewis. The laptop I purchased was worth around £1200 at the time. The laptop has since developed an issue at no fault of my own (whilst still under John Lewis' warranty), has been sent for repair, and deemed unrepairable by…
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Fedex Paid VAT when none was due
I've just received a Final notice from FEDEX and am seriously stressed, I purchased some books from the USA and it is my understanding that books are VAT and DUTY free. However, Premiere Collectables failed to label the package as books and so FEDEX coded it as VAT chargeable. I have argued this but have been told by FEDEX…
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Faulty OLED TV
I purchased a TV on ebay. The purchase is still recorded on ebay, but my PP payment was refunded and I was directed to a shop where I made a credit card payment and picked up the TV. TV turned out to be faulty and I have sent a video of the fault to the shop and proposed several solutions of how they could help me fix it.…
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Faulty Goods
Hi - going to keep it brief and hope someone can help me! What did you buy? - Composite Front Door When did you buy it? - 2013 Where from? (internet or in store - it DOES make a difference) - Ex-display item in store How did you pay? (cash/cheque/debit card/credit card etc) - Cash; it was discounted as it was ex-display…
