-
Issues with Faulty Goods 30 Day Right to Reject
Hello All, I've been trying to exercise my right to reject faulty goods within 30 days under the consumer rights act 2015 but I am encountering issues with the retailer and would appreciate some advice. On 14th January I ordered a Nintendo Switch Console and Game bundle from very.co.uk, delivery was attempted on 16th…
-
Help with Currys over faulty TV
we've been having an on going problem with a Samsung TV from Currys which developed white bleeds at 11 months old. Currys took it away and repaired it but damaged the frame in the process so the TV was sent back. 2 weeks later after chasing Curry's numerous times they finally told us they couldn't fix it and would give us…
-
Can I cancel an order
Hi, Please could I have some advice on my entitlement to cancel an order. Back on the 13th September I placed an order online for an expensive (almost £1000) bespoke shed for my guinea pigs. At the time I was told 12-16 weeks for delivery. Unfortunately my pets passed away just before Christmas, I emailed the company and…
-
Delivery insurance on Internet purchase
I bought an item online two days ago and was given the option of adding delivery insurance at £0.88. I have never seen this before, I shop on line a lot, and would like to know if I am wrong in thinking the responsibility for the safe delivery of an item should be with the retailer and covered by the postage cost. Can…
-
oak furniture land
Hi brought sideboard secondhand from Facebook, when heating went on, out came the woodworm, went to OFL as manufacturing fault, they didn't want to talk to me as not original owner. Have I got any rights , please help
-
Faulty board, then accident damage in packaging
Bought a new motherboard on Ebay, it didn't work so I opened a returns case seller gave rma fast so thought good, during repackaging I was placing the cpu cover back on and the plastic slipped, bent about 6 pins on the board, which I instantly went online and mentioned on the returns case. A few days pass and get generic…
-
novatech bait + switch tactics
Hi folks, I had placed an order with novatech in the middle of january for a back ordered item. Payment was made via paypal and the money was accepted, the order was placed as pending until the item was back in stock. i've today noticed the product is back in stock and my item has gone into "on hold" status. I called them…
-
No payments taken on a finance agreement
Morning all, I purchased a large volume of furniture which was on a x year Buy now pay later finance agreement which was delivered back in October. Since then we have not had a single payment taken from our account as per the agreed per month amount as per the credit agreement. The company obviously have not requested…
-
Rights over time of warranty repairs
I was wondering if there are any rules or guidelines on how quickly a company needs to perform a warranty repair? I bought an expensive cooker in June that has stopped working and the manufacturer won't come and look at it for 3 weeks (meanwhile without a cooker to feed family!). The company I actually bought product from…
-
Advice & Recomendations required
Hi I'm not sure where to write this post but here goes. Has anyone gone down the no win no fee for an accident claim? If so would you recommend the Company you dealt with and what proportion of the claim did they keep? I am recovering from a fall into a road works hole which resulted in a compound fracture to the ankle.…
-
Online purchase gone wrong
Sorry if this has been asked before but this sites so huge I don't know where to look. I bought some boots for £47 from an online store which had .uk at the end of the site name so I assumed in was a Uk firm. The price said it included post costs and made no mention of any extras. I paid by credit card. I Later saw the…
-
Delivery I cancelled
Hello, first time posting ever so hope I'm doing this right!! Beginning of January I ordered new sofas online from a well know UK retailer. Got an email confirming the order and payment etc, then advised a 3rd party deal with the delivery and would be in contact. Unfortunately less than a week later I had a problem with my…
-
Brand-new Wickes hob top shatters in weeks
Hi all, My wife and I bought a new kitchen from Wickes before Christmas, which included an Electrolux electric hob top. Within a matter of weeks, it has shattered. My wife moved a saucepan from one hob to another and the saucepan lid slid off from a height of around 4 inches. It hit the glass edge and the hob top has…
-
MSE News: Ombudsman to stop handling housing
Ombudsman Services is to stop taking property complaints after claiming it can only offer a "broken solution to a broken market"...Read the full story: 'Ombudsman to stop handling housing complaints' Click reply below to discuss. If you haven’t already, join the forum to reply.
-
Am I entitled to a refund in court?
I (apparently!) opened a standing order 9 years ago, although the bank cannot produce my original mandate as it was taken out more than 6 years ago. The person receiving this SO worked for a diet company which went into administration 4 years ago, so, the service I was giving to was no longer able to supply that service to…
-
£30 to return bulky item to Next
Hi My wife bought some shelves from Next but they don't fit! :T Next want £30 to collect and won't accept us returning to a store or using our own courier. Is there any way around this? (apart from measuring properly in the first place!)
-
Am I entitled to a refund in court?
I (apparently!) opened a standing order 9 years ago, although the bank cannot produce my original mandate as it was taken out more than 6 years ago. The person receiving this SO worked for a diet company which went into administration 4 years ago, so, the service I was giving to was no longer able to supply that service to…
-
Warranty after company stops trading
I have a Husky Heat Pump and it should still be in warranty. However I found out yesterday the company has ceased trading and not monitoring emails. I cannot contact them via telephone. How do I find out how to contact as my warranty is protected by UK law and possibly administrators or another company should take it on?…
-
Harrods wont refund to payment card
Hi all. I bought a hamper at Christmas from Harrods as a present and paid £12 for named day delivery. I purchased with a gift card of £100 and the balance on my credit card. The delivery date was missed and it was delivered late. Harrods agreed to refund me the price of the delivery. However the £12 was refunded back onto…
-
Currys - TV - Failed to Deliver, options?
case closed :) Cheers :)
