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Phone died 2 days out of warranty
What did you buy? A Huawei Nexus 6P mobile phone, off contract (i.e. handset only, one-off payment). When did you buy it? 07-Feb-2016 Where from? (internet or in store - it DOES make a difference) Carphone Warehouse internet store. How did you pay? (cash/cheque/debit card/credit card etc) Credit card. What went wrong? The…
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Credit/debit card surcharge....
I booked a holiday with Sandals on their UK website back in May last year. I paid the deposit by card and was charged a fee. Since the new regulations and ban on credit/debit card fees in January this year I was expecting my (rather significant) balance to be free of any fees. However I've just gone to pay and they are…
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Particulars of Claim rejected
Hi all, I'm making a claim against an employer as they have breached the Equality Act 2010 by discriminating against me on the basis of my particular expression of a protected characteristic. After a long period of fruitless "investigations", being stonewalled, not getting any engagement from them etc, I decided to take…
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Issue with Currys on 30 return of oven
Hi I paid instore for a Hoover oven with installation on 30th December 2017 Currys/Knowhow botched the delivery & install days (I was refunded £30 because they admitted it was their fault) Oven finally got installed last week and after an hour or so of use I noticed an issue with the fan. KnowHow repair team came out today…
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Parcel2Go, MyHermes expensive lost parcel
I've had a parcel sent with Parcel2Go via MyHermes, the parcel recipient was paying the delivery as they didnt want it collected. They also didn't want the additional insurance as deemed too expensive. After several days and no delivery confirmation (tracking was dormant) I've contacted P2G and enquired as to whats…
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UK Shop - Under French Consumer Law
I have recently been going back and forth with a retailer about a coat I bought as I am trying to get a refund. To clarify I bought this item in a store in London and not online. I am not happy with an exchange (which they have offered in the email below) as I have already had to exchange the item once for a similar…
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SCS not replying to our complaint
We purchased 2 x 3 Seater Marinda sofas from SCS back in September/October 2016 from the Southampton, Hedge End store. At the time we purchased an extra warranty costing £300 for cleaning/repairs of said sofas through the Castelan Group. The Manager of the store was dealing with our purchase at the time and advised that…
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Out of Stock Product Price Change - Help!!
Hey guys, I’m looking for some guidance please. I placed an order for a graphics card with a company called Novatech almost 3 weeks ago. I knew the card was out of stock but I was told they expected more within a month or so, and I was happy to wait. So I placed my order and paid (with PayPal) a total of £251.99. I…
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Sold car privately now being threatened with court
Hi all, I recently sold my car. Listed it on gumtree for £600, sold for £550. Car was 14 years old but had been regularly serviced etc, have kept all receipts for work I have had done etc. Anyway, the buyer comes to view the car, she has her husband on the phone talking her through every thing to check and after 30 minutes…
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Additional compensation for failure to supply
Question: does anyone have experience of a similar situation, and can offer advice as to likely success and/or if the effort was worthwhile. Situation: I am building an extension to my home including a new set of patio doors. I sourced the doors through a separate company (not through the builder). The door company failed…
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Seeking compensation for Team KnowHow call charges
Hi, I recently had an appalling experience with Currys. I purchased two washing machines over three months and encountered numerous issues with both products ranging from missed installation and delivery times, poor installation, terrible lack of communication, failure to refund on time, and to top it off technical faults…
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DFS Won't Let Me Cancel My Order
Hello, I order a sofa from DFS over the phone. I explained to them that I live in a small flat, so I am unsure about what size sofa I would like. He then said that's fine you can put down a deposit now, we can send someone out to do a site survey then you can pay the rest later. I agreed and a site survey was arranged for…
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I ripped my coat on a store counter...
I was in a shop the other day when I caught my coat on the corner of a glass counter. It had a chip in it, making it sharp enough to make a small tear. Their customer services say they'll refund the cost as long as I send them the jacket. The email I received from them doesn't say that they intend to return it. Do you…
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Wellindal unethical behaviour
Wellindal is an online store. Ordered a CD player from them for my elderly near-blind mother for Christmas. It never came. Still no refund. Request to communicate with a manger and/or be given a phone number has been ignored. Wished I'd read the shocking TrustPilot reviews before buying from them as they're messing me…
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Help!
I recently purchased a Hard Drive Bay for my 2TB Hard Drive online from CeX. When it arrived, I plugged it in using the provided cables, slotted in my hard drive and sat back in excitement. Then smoke began pouring out. Both my hard drive and the Bay are now fried. My questions are: I purchased the item using a voucher,…
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SOGA Acceptance of goods
Hi everyone, In February 2014, I bought 36 LED GU10 light bulbs for the spotlights in my house. They cost more than £10 + VAT each, but I assumed I would be saving money on the standard 50W halogens. They were advertised as rated for 50000 hours and with a 5 year guarantee. After about a year, the bulbs started failing. As…
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Second hand caravan
I have just bought a caravan from a private seller, when i viewed it appeared in sound and dry order, a week after we brought it home we have found that there is wet at the rear end, the seller told us it was dry all round, he must have known? Is there a chance that we can either return for a refund or get some money back…
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Home address of thief
I bought an item through PayPal years ago but never received it. As it was someone who was a member of a club that we both belonged to I didn't make s claim within the PayPal 180 days. As he kept fobbing me off that the parcel was on its way. Of course as soon as it became apparent I was never going to get my item he left…
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I bought goods but apparently I dont have contract
Good evening all. Back in November 2016 I bought a clutch and flywheel kit on my eBay account using my PayPal account and my debit card. However because I was not going to be in I entered a friend's details in to the" delivery" section. This clutch later failed within a couple of weeks and caused substantial damage meaning…
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What can I do about faulty trainers?
I bought some Geox branded trainers from JohnLewis.com in October 2016. They sat in their box and I didn't wear them until Christmas Day 2017. The second time I wore them, the inner sole on the right trainer peeled up, halfway up inside the shoe. I took them back to a John Lewis branch and the lady I spoke to said, even…
