Issue with Currys on 30 return of oven

Oasis6798

Hi

I paid instore for a Hoover oven with installation on 30th December 2017

Currys/Knowhow botched the delivery & install days (I was refunded £30 because they admitted it was their fault)

Oven finally got installed last week and after an hour or so of use I noticed an issue with the fan.

KnowHow repair team came out today and said the unit in oven is faulty and oven would have to be replaced. I said fine go ahead.

KnowHow then phoned me an hour later and say Hoover don't trust what the KnowHow team say and will need to come out themselves next week.

I then asked for oven to be uplifted and asked for a refund because I'm no longer willing waste anymore of my time dealing with this.

KnowHow then say because purchase was over 30 days ago I cant get a refund!

The only reason it was over 30 days is because of the botched delivery between Currys/KnowHow

Any advice on what my rights are would be greatly appreciated!

shaun_from_Africa

Contact Currys again and point out to them that the 30 day period in which you have the short term right of rejection begins on the day of delivery and not from the date of purchase.

(3)

The time limit for exercising the short-term right to reject (unless subsection (4) applies) is the end of 30 days beginning with the first day after these have all happened—

(a) ownership or (in the case of a contract for the hire of goods, a hire-purchase agreement or a conditional sales contract) possession of the goods has been transferred to the consumer,

(b) the goods have been delivered, and

(c) where the contract requires the trader to install the goods or take other action to enable the consumer to use them, the trader has notified the consumer that the action has been taken.

http://www.legislation.gov.uk/ukpga/2015/15/section/22/enacted

Oasis6798

Thank you so much for your reply, that is a great help!

Oasis6798

Went into Currys and dealt with the rudest person I've ever encountered.

Point blank refused to acknowledge Consumer act, says there is nothing Currys can do until fault verified by a Hoover engineer who comes out on Thursday.

As far as I'm concerned the oven has a fault (as verified by teamknow who were sent in by Currys!) after only an hour of use, I'm not happy with it and want it returned with a full refund.

I now foresee me be stuck in a 3 way argument between Currys, Team KnowHow and Hoover all blaming each other meanwhile I'm still without a properly functioning oven.

An absolute nightmare, if anyone can help further please let me know.

unholyangel

What are the exact dates involved here?

Ordered on x date
Delivered on x date
Installed on x date
Notified currys (of the fault) on x date


They are allowed to confirm the fault but it looks like their own engineer has already done that so should be no need to have the manufacturer out unless they are saying their own engineer is incompetent for the job currys sent them to do.

Oasis6798

Ordered on 30 December
Delivered on 13 Jan
Installed on 28 Jan
Notified Currys (of the fault) on 7th Feb

Team KnowHow arrived today on behalf of Currys and confirmed fault.

The gguy who came in today said we will get a replacement

TeamKnow then called a bit later and said and I quote "Hoover don't trust our inspections"