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Faulty Goods
Piglet2006
Posts: 2 Newbie
Hi - going to keep it brief and hope someone can help me!
What did you buy? - Composite Front Door
When did you buy it? - 2013
Where from? (internet or in store - it DOES make a difference) - Ex-display item in store
How did you pay? (cash/cheque/debit card/credit card etc) - Cash; it was discounted as it was ex-display
What went wrong? - In recent months the door has started to split
What are the vendors telling you? - They're saying that the display item would have been provided to them free of charge by their supplier, for their showroom. Normally they have a lifetime guarantee, but this would not have come with a guarantee. They've also apologised and said that what has happened to our front door is rare, and shouldn't have happened.
What solution or remedy are you looking for? (Companies may Repair / Refund / Replace) - I'm looking for anything they'd consider giving me really in recompense, wondering if it would be worth contacting the manufacturer - whether I might have more luck with them?
What did you buy? - Composite Front Door
When did you buy it? - 2013
Where from? (internet or in store - it DOES make a difference) - Ex-display item in store
How did you pay? (cash/cheque/debit card/credit card etc) - Cash; it was discounted as it was ex-display
What went wrong? - In recent months the door has started to split
What are the vendors telling you? - They're saying that the display item would have been provided to them free of charge by their supplier, for their showroom. Normally they have a lifetime guarantee, but this would not have come with a guarantee. They've also apologised and said that what has happened to our front door is rare, and shouldn't have happened.
What solution or remedy are you looking for? (Companies may Repair / Refund / Replace) - I'm looking for anything they'd consider giving me really in recompense, wondering if it would be worth contacting the manufacturer - whether I might have more luck with them?
0
Comments
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Did they tell you about the lack of guarantee when you purchased it?0
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Looks like you are going to need to commission an independent report regarding the fault on this ex-display product .
Bearing in mind that the vendor can make any settlement less the usage since 2013 .0 -
I don't think so, at least we've got no paperwork about it.0
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