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Consumer rights

Archives for November 2017

Control accounts debt - Out of nowhere
Hi - apologies if similar posts have been posted but this has taken me aback. Received a letter today addressed to th building opposite the one I live in - not even my name - but with my address correct stating I owe £43 to Control Account on behalf of of FedEx. I recent bought a £10 electronic toy for a secret Santa that…
Car Seat
I’m hoping for some advice..., I brought a car seat for my daughter in July this year. When it arrived it had some cosmetic dents in the fabric I complained to the company I brought it from who contacted the manufacturer on my behalf, the response was that the dents were cosmetic and I was offered a small refund on the…
How much is the mark up on wedding dresses in bridal shops?
Hi, can someone advise approximately what the percentage mark up is for wedding dresses in bridal stores compared to what the store pays for it? Just an rough idea would be appreciated! Thanks
iPad Air broken home button
Hi I bought an iPad Air in Feb 2014 from John Lewis. I have been to Apple today to ask them about a repair and to repair it she said it would cost £239. She told me to go back to John Lewis to see what they say. I phoned John Lewis and he has said as it is out of the two year warranty I will have to pay for the repair. My…
Y cam cloud charges
Hi. I purchased 5 security cameras over a few years which came with a free 7 day cloud service, you cannot record directly to card. There was an option to upgrade to 30 day cloud cover for a monthly cost. The company is now due to its own success cannot they say afford to operate the free 7 day service and want to scrap…
Dodgy personal trainer, extortionate cancellation fee - can I fight her?
Hi everyone I started with a local personal trainer earlier in the year. She charges £480 for a block of ten lessons, but let me take the first two at a ‘pay as you go rate’ of £60 each. When I decided to do the block of ten, she let me just pay the difference (I.e £120 + £360 = block of ten for £480). To cut a long story…
Faulty Carpet but only in 2 of 4 rooms, where do I stand
Hi all, I'm after a bit of advice before I call the carpet company and try to agree a compromise . I ordered a new carpet for my whole flat; 2 bedrooms, a lounge/diner and hall as well as a new coir mat. It was fitted on 21st September and as soon as it was laid I saw there were 2 lines in the lounge carpet as well as lots…
Car finance conundrum...
Hi Guys, A friend of mine agreed to purchase an 'approved used' car from a main Mercedes dealership back in February this year. He originally planned to take finance on the car and pay it monthly. He set the wheels in motion for the finance, the application went through and he was due to collect the car the following week.…
Struggling to get refund from Argos
I ordered a new washing machine on 2nd November, however due to issues with installation I cancelled the order on 12th November before it arrived. I paid with my Argos card and was told the refund would be processed and back on my card within 7 working days. On 21st November I contacted them again to say refund has not…
New Ottoman bed badly built help please.
I had a full opening ottoman bed delivered on Monday from Simply Beds and paid extra for assembly. Once assembled, the top platform of the bed did not align properly with the base it is a good 1.5" out each side at the foot end. The fitters then set about pushing the foot end as hard as they could to force the alignment. I…
Legal Help Needed - Scotland
Hi, I paid for my jacket to be held within a venues cloakroom, when I went to collect it was gone. The venue have admitted full liability and offered to pay me the full amount I paid for the jacket in 2014. The jacket is considered a collectors item, as such has increased considerably in value both used and new as per ebay…
Boots Advantage proof of purchase
I wonder if anyone can help with this. I bought an Oral B toothbrush in store from Boots with my Advantage card points on the 8th June 2017. It’s developed a fault and won’t hold a charge but I can’t find the receipt anywhere (I always keep every receipt but Sod’s law this one is missing!). I’ve contacted Boots and asked…
KSL hair won't refund
Hi Apologies if this is long winded but wanted to give the background. My daughter has suffered with alopecia for years. We've tried everything but no joy. We recently heard of a company called KSL hair who offered the treatment required. My daughter had the initial consultation with them and booked the treatment which was…
damaged sofa - refused responsibility
I had a very expensive sofa made of entirely natural materials as i have severe allergies. This was a big, once in a lifetime purchase for me. The sofa is 7 weeks old and we have noticed a hole in the side of one arm. A friend pointed it out to me. I had not noticed it as it can't be seen from most of the room. My husband…
ADT's wrong business ethics
I had been a loyal customer to ADT for the past 7 years but off late I realised how wrong was I. I installed ADT when I moved into my new home back in 2011 and had been with them since then which was pretty much manual and had no new technology built to be able to control your alarm system wirelessly etc. Around Mar 2016,…
ECP Price Error
Hi, I bought some items form eurocarparts, the sale went through, I received an order number and they took my money from my account. A couple of days later I received an email saying their was a pricing error on their system and they will not be fulfilling my order. Today I received an email saying "thanks for your request…
Black Friday deal not delivered
Advice needed have ordered and paid for an item on Currys black Friday deal. Have received an order confirmation, a sales receipt and an email stating order is on its way to store but when tried to collect store cannot find it. Have received no other emails telling me there is a problem with my order and no phone calls.…
Overpaid a website via PayPal Subscriptions - Trying to deduct charges from my refund
Hi, I cancelled a web hosting service a couple of years ago, and it wasn't unreasonable to expect billing oi also be cancelled. The service was paid via PayPal Subscriptions, I didn't realise I had to cancel this myself and small a payment (5 a month) have been continuing without me realising until recently. When I spotted…
Faulty vehicle from private seller
Hi, could anyone give me any advice on where my partner stands. He bought a van off Gumtree. When he went to pick it up it was already running, and it looked and sounded like it was running fine, although he didn’t test drive it before handing over the money. He drove it 60 miles and then it started blowing out white smoke…
Is a refund possible
Hi all My wife bought a dyson v6 animal vacuum cleaner from argos on Thursday last. Week she has used it s couple times but hates it not enough power she says. The box and its contents have been used but is it possible to get a refund still? Was bought from argos. Or will she just have to take. A loss on it an d sell it on…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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Consumer rights

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