ADT's wrong business ethics

chakraso

I had been a loyal customer to ADT for the past 7 years but off late I realised how wrong was I. I installed ADT when I moved into my new home back in 2011 and had been with them since then which was pretty much manual and had no new technology built to be able to control your alarm system wirelessly etc. Around Mar 2016, when I learnt about new tech advances from ADT as well, I had been after ADT to install it for me too though they delayed it by saying that they don't have it for existing customers and its only possible for new customers but they might have some options for existing customers too soon. I was quite perplexed with the response and kept checking back with them and in the end got frustrated and escalated and also started looking for other options like Verisure. ADT reacted quickly around Dec 2016 and did sign me up but I was not given any loyalty values for being an existing customer rather I was almost signed up as a new customer. They made me sign a new contract when I did clarify a possible move in the cards, the salesman assured me that though the contract is there, they are aware that I am existing customer, they will take care of my move and I will not need to pay a penny for any move. Aug 2017 I moved and the ADT salesman never replied to my texts and neither did he or his manager called after repeated requests made by their customer service. I was in a position where I was paying for monitoring for a house where I don't live while my house where I live was not monitored. After repeated calls to customer service, they agreed to treat me as a move customer but I was made to pay again for the instruments and devices which I was not happy about as I paid for the instruments twice in less than 8 months though I had ample assurances. Thats not the end as I recently discover that ADT did not stop monthly charges for my old address after I moved and I was paying ADT for both the addresses while they are for monitoring only 1 house. When I raised this with ADT customer service, to my surprise, I found out how wrong are their business ethics to fleece their customer who has been loyal with them for so many years. I absolutely did not get any help from ADT so have now lodged a claim with MCOL and trust that the justice system corrects this wrong doing. It is not about money but I condemn the wrong business ethics and values.

DoaM

All I see is a wall of text which many people (including me) won't read - please edit your post and use the ENTER key.

societys_child

Yeah^ I ran out of breath before I even got half way . .

gettingtheresometime

chakraso wrote: »

I had been a loyal customer to ADT for the past 7 years but off late I realised how wrong was I.


I installed ADT when I moved into my new home back in 2011 and had been with them since then which was pretty much manual and had no new technology built to be able to control your alarm system wirelessly etc. Around Mar 2016, when I learnt about new tech advances from ADT as well, I had been after ADT to install it for me too though they delayed it by saying that they don't have it for existing customers and its only possible for new customers but they might have some options for existing customers too soon.


I was quite perplexed with the response and kept checking back with them and in the end got frustrated and escalated and also started looking for other options like Verisure. ADT reacted quickly around Dec 2016 and did sign me up but I was not given any loyalty values for being an existing customer rather I was almost signed up as a new customer.


They made me sign a new contract when I did clarify a possible move in the cards, the salesman assured me that though the contract is there, they are aware that I am existing customer, they will take care of my move and I will not need to pay a penny for any move.


Aug 2017 I moved and the ADT salesman never replied to my texts and neither did he or his manager called after repeated requests made by their customer service. I was in a position where I was paying for monitoring for a house where I don't live while my house where I live was not monitored.


After repeated calls to customer service, they agreed to treat me as a move customer but I was made to pay again for the instruments and devices which I was not happy about as I paid for the instruments twice in less than 8 months though I had ample assurances.


That's not the end as I recently discover that ADT did not stop monthly charges for my old address after I moved and I was paying ADT for both the addresses while they are for monitoring only 1 house.


When I raised this with ADT customer service, to my surprise, I found out how wrong are their business ethics to fleece their customer who has been loyal with them for so many years. I absolutely did not get any help from ADT so have now lodged a claim with MCOL and trust that the justice system corrects this wrong doing. It is not about money but I condemn the wrong business ethics and values.

Hope this helps but feel that this is more of a rant

Manxman_in_exile

gettingtheresometime wrote: »

Hope this helps but feel that this is more of a rant

Why waste your time on the Op's inability to communicate effectively?

Ectophile

Apart from the double billing, which ought to be refunded, I can't see what they have actually done wrong.

chakraso

Many Thanks for your responses. As this is my first ever pos, I was not aware whether there are word limitations or while posting the editor automatically truncate spaces and paragraphs. I have now learnt it so will ensure my future posts are not monotonous.

My point of raising this here is that I have already tired enough to work it out with ADT in an amicable way and they just won't co-operate or listen.

My point is they charged me for instruments twice and double billing along with false sales promises.

I was planning to fight it alone through MCOL but now in the hindsight, I feel that a legal friend might be useful.

photome

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