iPad Air broken home button

ljs2000

Hi

I bought an iPad Air in Feb 2014 from John Lewis.

I have been to Apple today to ask them about a repair and to repair it she said it would cost £239. She told me to go back to John Lewis to see what they say.

I phoned John Lewis and he has said as it is out of the two year warranty I will have to pay for the repair.

My question is can I claim that it was not fit for purpose and last a reasonable amount of time? I think I have six years for this. I only want it repaired.

Thanks.

KeithP

You have a statutory right to seek a remedy from the seller for up to six years following the sale.

You may however be asked to prove that the problem is due to an inherent fault.

motorguy

Or get it done for a fraction of the cost by an indie..

https://www.ebay.co.uk/itm/iPad-Air-2-Home-Button-Replacement-24-HOUR-REPAIR-SERVICE/292318516489?hash=item440f8a9509:g:r1cAAOSw8FRZukvP

Keep_pedalling

Mine went on mine, but interesting fixed itself after I dropped it. Pity that also put a crack in the screen. So it maybe just dirt ingress and a clean may sort it

If that does not work you can add a virtual one which is what I did.

https://www.imore.com/how-remedy-bad-home-button-or-power-button-iphone-using-assistive-touch

https://www.technobezz.com/5-ways-to-fix-ipad-home-button-not-working/

JJG

You could also purchase a replacement home button from amazon for ~£5 and replace it yourself from YouTube videos if you are that way inclined. It’s pretty straight forward

susancs

Keep_pedalling wrote: »

Mine went on mine, but interesting fixed itself after I dropped it. Pity that also put a crack in the screen. So it maybe just dirt ingress and a clean may sort it

If that does not work you can add a virtual one which is what I did.

https://www.imore.com/how-remedy-bad-home-button-or-power-button-iphone-using-assistive-touch

https://www.technobezz.com/5-ways-to-fix-ipad-home-button-not-working/

Good advice. We had the same problem as Op and have been using the Assistive touch home button on the screen with no problems.