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Neighbour wants to erect scaffolding in my garden
Hi. My mum lives in a terraced house. Her neighbour recently notified her that he required some urgent repairs to his roof which would require scaffolding to be erected in her garden so the roofers could have easier access. In theory we have no problem with this as the work is necessary, however the scaffolding will need…
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Game Console Game Question
Hi Everyone, I was wondering if anyone could advise me on an issue I am having at the moment. I recently purchased GTA5 game for my Xbox 360, on September 18th (1 day after release). I followed all the install instructions, but within an hour of playing the game, it started to 'freeze'. This happens around 30 minutes into…
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Insurance broker threatening to cancel over their mistake
I have an insurance policy through a broker. Although not entirely relevant to this issue, I had two direct debits bounce earlier this year at which point it was agreed I would pay the outstanding amount in three instalments of ~£140. Last week I phoned to change the car on the policy. I asked them to make it effective…
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Argument with Currys
Last December I purchased a Samsung Galaxy Tablet from my local Currys store with a 12 month warranty. In August the tablet became faulty by not charging up so I took it back to the shop who subsequently sent it back to Samsung to repair. 4 weeks later it came back alledgedly "repaired" and I took it home to find it still…
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Where do I stand?
My husband purchased a laptop 2 months ago. This was a laptop costing £1500 so not a cheap product and it was built to specification. Laptop had small sound issue. Laptop returned for repair but they could not replicate fault as they did not follow the instructions so laptop returned. Laptop sent for repair again with…
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stargreen
i bought some one direction tickets for my girls(honest!!) on saturday and the stargreen site cherged me twice and this has led to me going overdrawn resulting in an o/d usage fee of £6...stargreen will refund the ticket money in 3 days but not the fees..."we just dont do it" im told...the bank wont do it as they are…
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Returned item as instructed - no refund
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Broken lap top
Hi all, I claimed for a broken lap top on my insurance last year, which they replaced with a Zoomstorm Fizzbook through a company called BUY IT DIRECT. This laptop has also broken, so I phoned my insurance company who in turn redirected me to BUY IT DIRECT who in turn passed me to ZOOSTORM (the manufacturer), I explained…
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6 year duty of care
What am I entitled to under 6 year duty of care? We have a TV/DVD player form Argos that failed, and I have an independent report saying it is a fault of the product and is unrepairable. When it was reported it was 4 months out of warranty, but by the time I sorted everything it was 6 months and Argos has given me a refund…
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Used car problem (another)
Good evening, I've read through previous threads and questions relating to similar issues but I was hoping somebody would be able to add a bit more clarity to my situation or come up with a solution that's eluded me. I've left some information intentionally vague as if the dealer that sold me the vehicle by any chance…
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Please Help Solve a Consumer Rights Argument
Hello all, hoping you can solve an argument I'm having with friends. A friend has bought a membership for a Premier League football club. This membership entitles him to purchase away tickets (if season ticket holders don't sell out) get various club shop discounts and the odd event. He bought the membership specifically…
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I Need Advice with hire car company please
I was recently involved in accident which was the other drivers fault. There insurance company arrange a hire for me while mine was getting repaired I had it for around 2 weeks. When returning the car. I picked up my fixed car around 17.30 on Friday so I kept my hire car at my house until Monday morning because I was…
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myHermes Courier
Hi guys and girls... Someone bought an item from me on ebay, so whilst shopping around for postage costs I came across myHermes via the Parcel2go website.. I paid for postage, dropped it off at one of their drop off points and it was delivered.. Well, it was not delivered but left in a brown recycling bin outside the…
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Faulty Girls Shoes - Lelli Kelly/Charles Clinkard
Hi all. I am just after a bit of advice. I bought my daughter some Lelli Kelly school shoes on 16th August (worn from 7th Sept) from Charles Clinkard. They are plain black patent with velcro strap and a bow on the front. So far they have been fab. No scuffs etc and seemingly sturdy. Today my daughter came out of school and…
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My dog bled to death 2 hours after leaving veterinary practice
My little dog has died on 14/12/12 bleeding to death just two hours after I have brought him home from a routine biopsy on his thorax. He was tightly wrapped in a pressure bandage and I could not see that he was bleeding to death as the padding under the bandage was very thick. When I went to collect him my vet said that…
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Service Contract Query
Hi, I wonder if anyone can help please? We run a piercing studio and recently our autoclave began leaking a bit, it still worked but we needed to get it fixed properly. (An autoclave is like a pressure cooker that sterilises all the equipment at incredibly high temperatures) We called the company who makes it who agreed to…
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Hotel refund
I recently stayed in a hotel with faulty air con - the room was stuck at 28 degrees! It was booked through an agent as part of a package. We complained immediately, and after 24hours the issue was not resolved. We checked out, and had to find our own alternative accommodation. What's the best way to go about getting a…
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HELP! Advice on Phone
Hi Guys, In December 2012 I bought a Samsung Galaxy Note 2 from my (then) local Three store. Since then it was fine up until last month when it developed a random fault that renders the handsfree/headphone socket totally useless and means the phone can't place calls when plugged into headsets - which is how I often use my…
