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Returned item as instructed - no refund

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Pleasehelp123_2
Pleasehelp123_2 Posts: 1 Newbie
edited 3 October 2013 at 1:14PM in Consumer rights
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Comments

  • bod1467
    bod1467 Posts: 15,214 Forumite
    How much are we talking about?

    You may need to send a Letter Before Action (templates can be found online) to the retailer (to get their attention), explaining that they have 14 days to refund you in full else you'll proceed with Small Claims Court action. If they don't comply, then start the action. (MCOL)
  • hollydays
    hollydays Posts: 19,812 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Name the manufacturer.
  • hollydays
    hollydays Posts: 19,812 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    And the retailer
  • Moosk
    Moosk Posts: 71 Forumite
    Why did PayPal say you had lost the case? Is the retailer saying they have not recieved the item back?
  • wealdroam
    wealdroam Posts: 19,180 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    Moosk wrote: »
    Why did PayPal say you had lost the case? Is the retailer saying they have not recieved the item back?

    Probably because Paypal require electronic proof of delivery for returned goods.

    A Post Office certificate of posting is unlikely to meet Paypal's buyer protection requirements.
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