HELP! Advice on Phone

faintaxis

Hi Guys,

In December 2012 I bought a Samsung Galaxy Note 2 from my (then) local Three store. Since then it was fine up until last month when it developed a random fault that renders the handsfree/headphone socket totally useless and means the phone can't place calls when plugged into headsets - which is how I often use my phone.

I duly got in contact with three who put me in the direction of Samsung repair. I gave them all the details of the phone and a detailed report of the fault, which I then asked them to read back to me, and sent it off.

A week later, I get my phone back, complete with Quality Assurance report and letter. Suffice to say, the problem hadn't been fixed at all. It was an audio problem so of course presented itself the moment I plugged a handset in - so the QA report they sent me isn't worth the paper it was written on.

I use my phone for work alongside a suite of Android apps, and so being without a phone is not really an easy option. I got onto three and samsung. Three told me for all intents and purposes it isn't their problem, and samsung had just advised I send it in again... which to me, isn't an acceptable option. I sent it in only for it not to be repaired, why would I send it in and be without a phone again to risk it coming back faulty once more?

Question is, do I have any rights here?

HELP!

forgotmyname

why would I send it in and be without a phone again to risk it coming back faulty once more?

Because you want it repaired and need to give them a chance to repair it?

If you don't send it off how can they repair it?