I Need Advice with hire car company please

frank3030

I was recently involved in accident which was the other drivers fault. There insurance company arrange a hire for me while mine was getting repaired I had it for around 2 weeks.

When returning the car.

I picked up my fixed car around 17.30 on Friday so I kept my hire car at my house until Monday morning because I was working on the Saturday and could not return it plus they are close on Saturday around 12.00pm and Sunday there closed too. So I returned my hire car at 8.15am on Monday morning.

3 weeks later I get a phone call to say I owe £25.00 for a days hire because the insurance I was claiming off will only pay 24 hours after my car is collected from the garage. So that leaves me with the bill for Sunday even know they are closed I can`t return the hire car to them.

So I rang them up and they said I have to pay the outstanding amount. I know it`s only £25.00 But I didn't realise that they can pick up the car on Saturday or Sunday I assumed there are shut but they say they have other sites open. They could of told be this when I went to collect the car on how to return the car when there office is closed.

if I don`t pay what will they do or should I just pay up and forget it happened My first Ever hire car.:mad:

arcon5

All seems reasonable to me. In fact considering you returned the hire car 2 full days later the charge of £25 is a bargain.

ValHaller

If you are claiming off your insurance, it is probably right.

If you are claiming off the other driver, I think that the £25 should be down to them, because you could claim that although you could have returned the car on Saturday within 24 hours, you would also have had a further consequential claim for loss of earnings on the Saturday, which would have been higher.

frank3030

I was claiming off the other driver but because I could not take the hire car back on Saturday before 12pm because i was working and sunday there shut but other sites are open i just thought you had take it back where you got it from. Apparently they pick cars up to which i didn't even know. Why don't they tell you this information or a little pack with the information on when hiring the car. Oh well i will learn from experience i guess.

bris

ValHaller wrote: »

If you are claiming off your insurance, it is probably right.

If you are claiming off the other driver, I think that the £25 should be down to them, because you could claim that although you could have returned the car on Saturday within 24 hours, you would also have had a further consequential claim for loss of earnings on the Saturday, which would have been higher.

Whats saturday got to do with it, the day in question was the Sunday, 24 hours late, Saturday was covered by the insurance.

ValHaller

bris wrote: »

Whats saturday got to do with it, the day in question was the Sunday, 24 hours late, Saturday was covered by the insurance.

With respect

• I first mentioned Saturday as the day on which the car should have been returned
• And in the second instance I mentioned it as the day on which OP worked in the morning

Overall, I think it is a failure of comprehension on your part, rather than me mentioning Saturday in vain.