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ElfBox.com - did not cancel order and now want £4.50 to process refund!
I ordered a hat from this site for £7.99 (+£5.99 postage), but as soon as I did I realised I had made a mistake. I contacted them direct with my order number straight away and said "hi. Sorry, but is there any way I can cancel this order before it is processed?? Easier to do this than return it once delivered. thanks" But…
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Paid newspaper ad not printed - what recourse do I have?
A couple of weeks ago I paid for a boxed classified ad in the local newspaper (booked online), which wasn't printed when it was supposed to be. I've emailed and called them to ask for a refund - fortunately we didn't suffer any other losses as a result of the ad not being printed - and the only result I've got is a…
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Newvista cheque return demand!
As a member of the Newvista survey panel I am wondering if any others here have received a cheque payment which Newvista are demanding (with threats) be returned? I received a cheque for £50 a few weeks ago which I banked as I was due £50. A few days later I received a second cheque for £50 which according to my Newvista…
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Argos - Waiting for Refund!
Hi guys, I wanted to get your views on how best to take my problem forward. Basically, I ordered a headboard online from Argos on 5th November this year - however when we tried to fit the headboard to the back of our Silent Night (Argos bought) bed it didn't fit! On 11th November, I phoned Argos to arrange collection via…
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Fault within 12 months, retailer won't exchange
I bought a wet and dry vacuum from B&Q trade, it's developed a fault after 8 months. Took it back to them and they won't exchange it as they're computers says it's "nil return" meaning that they won't get their money back on the return. I called the manufacturer who will fix it but require that I sent them it back via post…
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Faulty TV (HELP NEEDED)
Hello (Thanks for your time in reading this):A:A I bought a Sony television in February this year from Curry’s (online). The television developed a fault at the back of the screen about three weeks ago. I contacted Curry’s at this time and reported the problem and they in turn passed me over to Sony saying they would deal…
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Advert misleading. Advice please
I made a purchase on Amazon believeing it to be a case of 24 items. The advert stated it was only available in set of 24, could not be split, and came ina counter top display box. I ordered 2, and only get 2 individual items. Not in any form of box, just a see through bag. I contacted Amazon, and they have admitted that it…
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Car repair guarantee
On 10th December last year I had the power steering pump replaced on my car. The other day it went again. I currently have it in another garage waiting to be fixed as it was my o/h who remembered it had been repaired previously. If the garage where it currently sits (not the one who did it previously) repairs the pump can…
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Buying from abroad rights.
Hi, I done something really silly and bought a 'replica' pair of designer shoes from China. In hein sight it was a stupid decision, and as most of you are thinking, its came and bit me right back in the bum. The shoes arrive 2 days ago ( 5 day delivery) and low and behold they look nothing like in the picture and are a…
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Sunday Times refusing to pay up...
Hi everyone, First of all, I'm aware that this is a trivial issue, but it annoys me all the same. Bought the Sunday Times two weeks ago and noticed there was a missing section . I emailed their customer services in order to get the replacement section (in gear which I particularly enjoy). I was told that subject to…
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McAfee continuous subscription - fraud?
Last week I noticed a Visa charge of £49.99 for a new McAfee continuous subscription which I did not authorise. I reconcile my statements and receipts meticulously each month and also check online weekly so I know this has not happened before. I also checked back through my emails for the past 6 years and have had no email…
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Ebuyer supplied grey market hard disk and now won't replace it
I bought a laptop hard disk only a few months ago from ebuyer. The drive was a Samsung and advertised no differently to any other that I have bought before After a number of months, the drive developed errors. I contacted ebuyer who asked me to contact samsung directly for support. When I did, Samsung told me that they…
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Southern Railways - Penalty fare
Good afternoon all, I will cut a somewhat laborious story short, but the team secretary usually gets my travel cards and on this one day I happened to get it myself. Being the plonker that I am, I bought it at the usual machine and stated "reigate" as my destination and then selected the 1-6 zone any time travel card. Off…
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buying items priced in euros
if watches in a jewellers are priced ONLY in euros and i want to pay in sterling the jeweller says the rate is one for one ? should the euro price not be converted to sterling ?
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'SAD FART' and Inheritance?
Hi everyone, Long term reader, first time posting! I have a pickle...a situation not a vegetable. Long story short... My Nan passed away and I was given her relatively new TV (manufactured 2007, unsure of date purchased). Fancy LG, LCD/LED/PMT/HD/TNT thing. About a week or two of having it, it began taking ages to turn…
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Faulty TV from Argos - what are my rights?
I bought a Sony LCD tv from Argos only last month (02/10/11) and when I turned it on this morning, I noticed two thin vertical lines running through the length of the picture. Depending on what I'm watching, sometimes it isnt noticeable but cos I know it's there, my eye keeps being drawn to it! I looked up some info online…
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have i been done by PoppyShop??? Surely not!!
i placed an order on 31st Oct for 2 items of 'poppy' jewellery from poppyshop, the RBL charity online shop. total of £27. items didnt arrive by 11/11 so i mail and asked what the delay was, and if they didnt come, could i please have a refund as rememberance day had come and gone. nothing. no reply. have emailed several…
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3 mobile and DSR
Hi, I'm looking at buying a mobile on contract from 3. I have read their returns policy and, to me, it seems to contradict the DSR. Their policy says that to cancel the phone must be returned in an "as new" and unused condition. They define unused as not used to make or receive calls, texts and not to be used for internet…
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Stitched up with contract - can anyone help?
Please can someone advise...I agreed to a new contract over the phone ( with Advanced Data Networks) approx three weeks ago. I was offered to be bought out of my contract with Vodafone, they would send new phone and my monthly bill would be £19, which would include unlimited internet and a certain amount of free…
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canon G10
Hello, I have joined the forum to ask for advice from anyone out there who can help. Two and a half years ago my husband bought me a Canon G!0 camera. Not long after I got it, I spotted a scratch on the front of the lens, I assumed I must have done it though I couldn't work out how as there is an automatic inbuilt lens…
