Sunday Times refusing to pay up...

belafron

Hi everyone,

First of all, I'm aware that this is a trivial issue, but it annoys me all the same.

Bought the Sunday Times two weeks ago and noticed there was a missing section . I emailed their customer services in order to get the replacement section (in gear which I particularly enjoy). I was told that subject to availability, one would be sent out to me.

Over a week later I have not received anything so contact customer services again and ask for a voucher to compensate me for my missing section. I then get the following response:

"News International has in the past issued vouchers to a very limited number of readers as part of a customer loyalty programme. This has now ceased.

However we have identified a number of instances where counterfeit vouchers have been claimed. We are therefore stopping all claims on these particular vouchers whilst we investigate"

My question therefore is: Does this fall under the SOGA as an item not being "as described" and am I entitled to a refund? If so, what should I do to get them to pay up?

In the contents of the newspaper, the section was listed as being included and it was not. I have emailed a response to this, and will update later.

custardy

well your issue would be/is with the retailer

NCISROCKS

custardy wrote: »

well your issue would be/is with the retailer

Despite a disclaimer saying it's not the newsagent/retailers fault and to contact the newspaper for a replacement?

custardy

NCISROCKS wrote: »

Despite a disclaimer saying it's not the newsagent/retailers fault and to contact the newspaper for a replacement?

a disclaimer doesnt negate a sellers responsibility
they sold the product.
the OP is looking for an answer.
they are referring to SOGA

brettcta

wow, you're really claiming for a missing section of a newspaper?

halibut2209

And why shouldn't they?

As has been said, no disclaimer can override your statutory rights. Your issue is with the retailer

meer53

How much of a refund were you expecting ? I presume you got the rest of the newspaper ?

belafron

It was one full part of the paper that was missing- travel/work/ingear/money, so whilst I originally wanted the missing sections replaced, as this is now not going to happen, a refund of the original purchase price would not be unreasonable to expect IMO.

Thanks for clarification regarding my issue being with the retailer; whilst this may technically be the case I thought I would have more luck with the newspaper directly.

As I mentioned before, it's a trivial issue but it puzzled me as to why it couldn't be easily resolved by The Sunday Times.

pcombo

belafron wrote: »

It was one full part of the paper that was missing- travel/work/ingear/money, so whilst I originally wanted the missing sections replaced, as this is now not going to happen, a refund of the original purchase price would not be unreasonable to expect IMO.

Thanks for clarification regarding my issue being with the retailer; whilst this may technically be the case I thought I would have more luck with the newspaper directly.

As I mentioned before, it's a trivial issue but it puzzled me as to why it couldn't be easily resolved by The Sunday Times.

Have you not got more things to deal with in life than a missing page from a news paper.

halibut2209

pcombo wrote: »

Have you not got more things to deal with in life than a missing page from a news paper.

Have you not got more things to deal with in life than flaming members of an internet site?

pinkshoes

I've had the magazine bit missing before, and just went back to the shop to get a spare(or phoned them up and asked them to put one aside). Never been an issue.